Patty Peck Honda - Service Center

I-Care customer service Recently, Our CRV required service due to a problem with the torque converter. Pat Hall was the person that worked closely to ensure that our car was Recently, Our CRV required service due to a problem with the torque converter. Pat Hall was the person that worked closely to ensure that our car was ready for our family to not be inconvenienced at all. He demonstrated the utmost professionalism and treated our family like his only customers.....when we know that this was not the case. He was extremely proactive and pleasant in all correspondence. When weather caused the part we needed not to arrive as planned he made sure we were given a car to use. He also kept us informed every 3 to 4 hours on the final day because we had planned a long awaited vacation to MICHIGAN. I cant say how much we appreciate all he did to treat my family like we mattered.....I-CARE customer service is such an over looked aspect today. If you want someone who is working for you....GO SEE PAT!!! More

Terrible Service Department - Avoid !! I went for a diagnostic service, this took another shop 1 hour to complete, however Patty Peck took over a full day and racked up the repair costs 10x I went for a diagnostic service, this took another shop 1 hour to complete, however Patty Peck took over a full day and racked up the repair costs 10x. I thought a second opinion from a dealership was a good idea. Not the case. Go somewhere else if you want honest advice, quotes, and mechanics that know what they are doing. More

Blowout on the interstate we were on our way to Vicksburg for a soccer tournament when we had a blowout 5 miles from Patty Peck Honda....they took us in right away but when the we were on our way to Vicksburg for a soccer tournament when we had a blowout 5 miles from Patty Peck Honda....they took us in right away but when they were unable to fine us a tire in stock Gregory Scott and his associate didnt hesitate and gave us the keys to the courtesy car and had us on our way within minutes of arrival. We made the tourney on time and witnessed our daughter's first varsity goal. Thanks again!!!! More

Online help We saw a Patty Peck instructional YouTube and emailed them to see if they could help us change the wallpaper on our 2014 Odyssey. Steve Hawkins went We saw a Patty Peck instructional YouTube and emailed them to see if they could help us change the wallpaper on our 2014 Odyssey. Steve Hawkins went out of his way to help us via email instructions and by posting a YouTube video specific to our issue. We're not "techies" but he stuck with us through several emails until we got it right. We really appreciated his time and effort. We live in MO--if we lived in MS they'd be our dealer of choice. More

Excellent and prompt service. No un-necessary service performed and all details discussed with me including price before work was performed. Very professional. Very efficient. performed and all details discussed with me including price before work was performed. Very professional. Very efficient. More

I bought my car from Patty Peck Honda in 2000 and i have never had my car serviced anywhere but at Patty Peck Honda. In May 2012 i spent over $1100.00 on repairing the air conditioning system. May 2013 it never had my car serviced anywhere but at Patty Peck Honda. In May 2012 i spent over $1100.00 on repairing the air conditioning system. May 2013 it wasn't cooling properly but our main focus was the engine light being on. My husband told Jennifer the engine light was on but since we were here, the car wasn't cooling properly. Jennifer called my husband about 5 hours later and informed him that the reason the air conditioning wasn't cooling properly was because of the ignition switch so they were going to change the switch and it should cool fine. Total cost $324.57 to change a switch. Jennifer told my husband that when she tried to start the car it wouldn't start after several attempts. I have NEVER had that issue since i owned the car and all of a sudden there is a problem with the ignition. When we dropped the car off at the front of the service center Jennifer got in it and it STARTED RIGHT UP and she moved it to the back of the service entrance and my husband and I saw her do this. We couldn't get the main issue fixed because this ignition issue costs so much which puzzled us because that really wasn't the reason for bringing the car in. My husband went to another certified Honda dealership and the master mechanic told us that the ignition switch had NOTHING to do with the cooling system. The switch may cause the condenser fan to come on but that wouldn't keep it from cooling in the beginning. So basically we were lied to. Engine light issue was never resolved because i strongly feel that you all created this issue to get more money from us and still the a/c isn't cooling properly. That was $324.57 wasted. SO I WOULD NEVER BRING MY CAR THERE AGAIN AND WOULD NOT RECOMMEND ANYONE TO GO THERE FOR SERVICE. I was on the verge of purchasing a new honda but I WILL TAKE MY BUSINESS ELSEWHERE!!!! THANKS FOR NOTHING! More

I purchased my 2006 Honda civic from Pat Peck in Gulfport. They sold me the car with a crack small block. I knew that Honda has submitted a Service bulletin regarding a defect in the engine casting Gulfport. They sold me the car with a crack small block. I knew that Honda has submitted a Service bulletin regarding a defect in the engine casting for 2006 to 2008 Honda civics. Honda American did cover the cost of the engine replacement and the labor. After Patty Peck installed the new engine on 7/15/2013, I brought the car back to them due to severe vibration in the engine (like the car was going to stall out while in drive at a stop light or while idling in the drive way). Tom Craft said the new small engine block has some break in time (which isn't true), he said drive the car for 1000 and return it for service. I did not like that at all! I felt like he didn't take my concern seriously. Tom reassured me that if anything was an issue Patty Peck would cover the cost. I did return after driving the 1000 miles to inform Tom that the car was still idling rough. Patty Peck had the car for 2 days (they stated that they neutralized the motor mounts) what is neutralizing the motor mounts? The did nothing at all to my car. Once they returned it, I still have the same issue. I waited for about 2 weeks and took the car back in on 10/9/2013 for rough idle and seeming like it wanted to cut off. I informed Jennifer (in service) that the motor needed to be replaced and Patty Peck should cover the cost or Honda American due to replacement of my engine due to the defect in the casting of the engine at production time. They charged me $132.00 on 10/10/2013 to do a power train module update which did not fix the problem. I spoke with Bob Aubrey on 10/15/2013 and he has a bad attitude and poor customer service. I just want my car in the proper condition. I purchased this Honda due to the fact they were supposed to be a quality car, but they aren't. Patty Peck ripped me off for $132.00 and did nothing to my car. I have filed a complaint with the BBB and Fedral Trade Commission. I want new motor mounts for my car and the refund of my $132.00 and I will never do business with Patty Peck Honda Ever! More