Paul Masse Buick GMC South

I purchased a new 2024 GMC Sierra 2500 in October 2023. I brought the vehicle in for service earlier this month and inquired about purchasing an extended warranty. I was given a quote for 36 mo / 36K of I brought the vehicle in for service earlier this month and inquired about purchasing an extended warranty. I was given a quote for 36 mo / 36K of $1631, 48 mo / 48K of $2104,, 60 mo / 60K $2667 and 72 mo / 72K of $3274. I was told I had until the mileage of 36,126 to make this decision. I called back 1 week later to make the purchase, I am NOT at the 36,126 mileage, but getting very close, and was told that this option is no longer available to me. I escalated my concern to the service manager, the finance manager and one of the owners, Bob Masse. As timing is critical since I am approaching the mileage limit, they promised me a call back next day. It has been 5 days and I cannot get a call back. It seems everyone who is in a position to rectify this is hiding. Paul Masse is CLEARLY playing the waiting game so that my original warranty runs out before they address my concern. This is an unprofessional, unresponsive dealership and should be avoided at all costs. Take the drive to Massachusetts and steer clear of the Masse franchise. They do not care about their customers nor doing what is right. More

Tommy made getting my new car such an amazing experience! He went out of his way to keep an eye out for the exact car I wanted, had it transferred for me, and made the entire process feel easy and exciting. He went out of his way to keep an eye out for the exact car I wanted, had it transferred for me, and made the entire process feel easy and exciting. He also took the time to explain all of the car’s new features and made sure I felt completely comfortable before leaving. My family has been buying cars from Tommy for years, and there is truly no one else I would have wanted to buy this car from. He is trustworthy, patient, knowledgeable, and always goes above and beyond for his customers. I also want to thank Rick, the head manager at Paul Masse South Kingston, for being so kind and helpful. He made us feel welcomed and added even more to the great experience. I am beyond grateful to Tommy, Rick, and the entire team at Paul Masse South Kingston for helping me get my new car. I could not recommend them enough! More

I’ve been buying vehicles for over 3 decades now, all new, and have for the most part found the buying process to be somewhat adversarial, transactional in nature and with a focus from a dealership persp new, and have for the most part found the buying process to be somewhat adversarial, transactional in nature and with a focus from a dealership perspective on simply making the sale as opposed to trying to forge a long-term relationship. I was considering a GMC Canyon amongst other competing products, was referred to Tom Fratantuono by someone who had worked with him many times in the past and couldn’t have been happier that I was. From the outset, Tom was honest, upfront and focused more on what my needs were than using old-school pressure tactics to get me to buy a vehicle. In the end, he made the process as easy as buying a cup of coffee and when I pointed that out said “that’s the way it’s supposed to be”. I’d highly recommend visiting Masse and asking for Tom. More

I have been buying cars from Paul Masse starting back up in Woonsocket buying my Cadillacs from Tom Fratantuono he’s your shining star because of his dedication to your customer base transparency. His knowl in Woonsocket buying my Cadillacs from Tom Fratantuono he’s your shining star because of his dedication to your customer base transparency. His knowledge of the products he represents and the competition is very impressive. His willingness to work on behalf of your customers to get you the best deal is commendable and the special service he provides such as picking up your car at your home or office for service is unheard of any more in the industry and it’s these little details that make a great sales representative because he really cares for your customers overall experience no one leaves without a smile on there face and a New Car!! This is like my 8 or 9 Buick I’ve bought from Masse and as long as you’re there and Tom I’ll be back again! Keep up the Great Experience for many more years! Donald Martin More

Tom Frat was once again very professional and helpful for another lease that I am very pleased with I always come back to Paul Masse because they are the best Dealership. another lease that I am very pleased with I always come back to Paul Masse because they are the best Dealership. More

Tom Frat does a heck of a job over there at PM. The selection, service, and professionalism is bar none! Keep up the good work! Wayne also does a stellar job in the finance department! Kudos guys! The selection, service, and professionalism is bar none! Keep up the good work! Wayne also does a stellar job in the finance department! Kudos guys! More

First purchase from this dealer. Entire staff is very friendly and professional. Treated me as if I was part of the family and had been buying there for years Entire staff is very friendly and professional. Treated me as if I was part of the family and had been buying there for years More

Paul Masse GMC is the only place I'd consider buying a GMC from. Tom Fratantuono has been my go-to guy there for over a decade. The buying/leasing process is super easy with them, other dealers don't even GMC from. Tom Fratantuono has been my go-to guy there for over a decade. The buying/leasing process is super easy with them, other dealers don't even come close. More