Paul Masse Buick GMC South

I was very disappointed with the service and manager of this place. I went for oil change and tire rotation. Service seemed great. I used my GM rewards card to pay. Previously, the original credit card mad this place. I went for oil change and tire rotation. Service seemed great. I used my GM rewards card to pay. Previously, the original credit card made you wait until it showed on your statement to use points. It changed now and no one let me know about this. You would think that a GM Dealership would ask if you want to use your points however they did not and then was told that I cannot use points after the fact because it was already paid for. I find this process to be ridiculous. Credit card company was useless as well. I spoke with the manager JP and he couldn't help either. After this, I have sour feelings towards this dealership. I would also recommend that they get a service secretary since it takes many calls back to get them on the phone. I know they're busy but so am I. Very disappointed and when the time comes for a new GMC, I'll look elsewhere, More

Great dealership until you need service. They are weeks ouy even with a check engine light is on They are weeks ouy even with a check engine light is on More

Will never buy a car there again service department rude. .Have a issue with a 2019 chevy trax they said we don't service Chevy's .Was referred to Wakefield never went Goidbye .Have a issue with a 2019 chevy trax they said we don't service Chevy's .Was referred to Wakefield never went Goidbye More

I am changing my original review because I jumped the gun!! Rick Mignanelli (GM) and his team went above and beyond to make me a satisfied customer. All I will say is it was top notch customer service. gun!! Rick Mignanelli (GM) and his team went above and beyond to make me a satisfied customer. All I will say is it was top notch customer service. Thanks again and I apologize for not allowing you to do what you do best and that is why I will be back! Exceptional work Rick thank you again!!! More

I dropped my 2015 GMC pick up truck there on August 1 for oil change, a recall on my side airbags and have them do a software update for my radio that I was having issues with. Also asked them to look at my oil change, a recall on my side airbags and have them do a software update for my radio that I was having issues with. Also asked them to look at my radiator system as I was having an issue with some overheating and fluid leaking. Upon picking the truck up I was told I needed a new radiator ( $1656 ) and also my oil cooling lines ( $ 412 ), going into the radiator, we're starting to leak and should be replaced. There were also other fluid changes that they recommended doing at this time. I thought this seemed quite high and I wanted to check around so I told him I would get back to them. After talking to a couple of mechanics one of them finally took the time to pull things apart and found that I had a cracked overflow tank and that the radiator and oil cooling lines were fine. My cost for the repair was $279. I'm sorry but I just cannot trust these people anymore to go back there and have work done. I was going to call the dealer and speak to someone above the service department but from other reviews I read it sounded like those people did not want to listen to anything anyone had to say. More

I Melody Johnson purchased my car at Paul Masse. I've had nothing but good luck and great assistance from Rick Mignanelli and Craig Sullivan. I walked in and was greeted by Rick I had a small issue I've had nothing but good luck and great assistance from Rick Mignanelli and Craig Sullivan. I walked in and was greeted by Rick I had a small issue will my vehicle and he got me into the service department with zero hesitation. I couldn't be happier. More

As others have written, sorry I couldn't give service a 0. Over priced and the problem you bring your vehicle in for is nor resolved. They will also do work you didn't request or ask you about. 0. Over priced and the problem you bring your vehicle in for is nor resolved. They will also do work you didn't request or ask you about. More

Very easy to work with. First we went in looking for a truck for our business and the experience dealing with Richard McDermott was so easy and non-stressful that I went back First we went in looking for a truck for our business and the experience dealing with Richard McDermott was so easy and non-stressful that I went back and purchased an Acadia for myself. As a business woman, I knew I could handle the sale, but I have been treated like the "little missus" at other dealerships. There was no even a hint of this attitude at Paul Massey South. We definitely will be return customers! More

How a dealership should be Whether you are buying a vehicle or bringing one in for service, the staff at Paul Masse makes you feel very welcome and comfortable. No high pressure Whether you are buying a vehicle or bringing one in for service, the staff at Paul Masse makes you feel very welcome and comfortable. No high pressure sales tactics from Sales or Service. Have purchased 2 vehicles in the past year,one new and one used. The next vehicle will also be from Paul Masse. Thank you Richard,Nick & Justin. This is how a dealership should be. More