Paul Masse Chevrolet - Service Center

Great service! Sam and the team there are always courteous and very knowledgable I never feel like they are trying to upsell me on something I don't need. Very quick! . Even if it wasn't I could s courteous and very knowledgable I never feel like they are trying to upsell me on something I don't need. Very quick! . Even if it wasn't I could stay in that lounge all day. I bring my work laptop in and they make me feel like I'm in my own living room but with better snacks. Everyone walking by makes a point to say hi. I even starting bringing my wife's car in that was purchased at another dealerdhip with no hassle. More

Used to be great, not any longer It is very disheartening to have to write such a negative review. I have been a long time Paul Masse customer for over a decade. I have bought multipl It is very disheartening to have to write such a negative review. I have been a long time Paul Masse customer for over a decade. I have bought multiple vehicles personally and have sent in numerous customers as I have always had such a great experience. With that said, something has changed. The dealership no longer has any loyalty to its long term customers and only cares about moving products. After experiencing an issue with my truck, I called the Service Manager who instead of looking at my vehicle, told me that the issue was most likely due to me not taking care of my vehicle. A vehicle which is only 2 years old and has 27K miles. After reaching out to Bob Masse about this, I was given an apology and assured this would be looked into. The initial issue I was having was actually being caused by a much larger issue with the truck as it turns out (confirmed by two other mechanics). After talking about this with Mr. Masse, I was invited in to discuss options (unfortunately he was unable to meet with me as he was eating his lunch which was dropped off shortly after I arrived). Instead of the service department looking at my truck, it was only looked at by the for a resale value as they tried to sell me a new one (I would of bought one if they had any that actually fit my needs). As they had no inventory that fit my long standing criteria (which they knew), I feel that it was a waste of time to be there. Since the service department didn’t actually look at my truck, I went over to the service counter and showed them a video of the excessive vibration I was having which they deemed “acceptable” without anyone physically looking at or driving my truck. I just don’t understand why they are avoiding looking at this truck It is probably due to it being an issue due to PIP5504A. To date, my truck has still not been looked at by them and I don’t feel I should be paying out of pocket to have this fixed elsewhere as its still under warranty. I am being told by Bob Masse that customer service is the dealerships number one priority, however this is clearly not the case as no one has yet looked at my truck from the dealership. It is truly unfortunate that it came to this as I truly was happy working with them for all these years until now. Not only has this dealership lost my family, friends, associates and I as customers, but now so has the Chevy Brand. More

I am a health care worker at 3 hospitals in the middle of a Pandemic with truck issues. I was hoping to rely on Paul masse for at least a seamless experience. I tried to set up loaner car several days ahead a Pandemic with truck issues. I was hoping to rely on Paul masse for at least a seamless experience. I tried to set up loaner car several days ahead of time when I made my appointment, they wouldn’t, When I arrive I see a sign at the front desk that says they have loaners as a courtesy option. I inquired about the sign and they said that gets done ahead of time. I now have to walk 1/3 mile down and across the road, go through extensive Covid precautions and am out of pocket money for a rental car. My truck ended up being done at the end of the day but now I have to arrange to go back tomorrow as well as drop off the rental. Please do not say you offer courtesy vehicles. This has cost me time, money, and aggravation. Trying to speak to the Chevy worker I am told “Enterprise is just across the street” it’s very close but no, it is not directly across the street. It is also more costly and causing additional unnecessary transactions in a pandemic. Please consider your customers who are still coming to you in this time and trying to stay afloat to support the community. We should be a team in this. I tried to be proactive, can you try for your customers? More

Won’t change oil if not car not purchased from them! Own a 2016 Corvette and I summer in Rhode Island for four months. Indicator to change oil comes on. I call for an appointment. First question “what k Own a 2016 Corvette and I summer in Rhode Island for four months. Indicator to change oil comes on. I call for an appointment. First question “what kind of car”. Second question “ did you buy it here?” When I said no, I bought it in South Carolina she relied “We won’t service you”. I called my guy at Rick Hendricks in SC and asked where he would recommend I take it up here. He called Masse and talked to the management and they blew him off. He’s never heard of this. I’ve never heard of this. An oil change is nothing. What happens if I really need service?? Think I will call someone in the corvette club and ask where, other than Paul Masse, they take theirs. More

BEWARE of their Service Department BEWARE going to Paul Masse Chevrolet in East Prov RI. Made an appt for 9:15am for oil change and rotation of tires. They stated it would be 1 1/2 hrs. BEWARE going to Paul Masse Chevrolet in East Prov RI. Made an appt for 9:15am for oil change and rotation of tires. They stated it would be 1 1/2 hrs. THREE HOURS LATER I call and it’s almost ready. I go to pick it up and I’m told “oh didn’t know you needed it right away” REALLY. Obviously they put others ahead of my car. Then to top it off none of my tire sensors worked. When my husband asked the Advisor he stated we needed to drive it 15-20 miles and it would set up itself. I knew that wasn’t so. So I called Paul Masse Service in their Wakefield location explained what happened and the response was “Whoever did your oil change and tire rotation didn’t know what they were doing or just didn’t want to do it”. It was brought back to the dealership and were confronted with their phony excuses. Neither the Service manager or General Manager has yet to return our calls about the unprofessional service we received. Over the years we have bought 5 vehicles from Paul Masse but this Impala because of price we bought from McGee Cheverlot Raynham MA. Maybe that’s why we received crappy service. SO GLAD WE NOW DEAL WITH MCGEE CHEVERLOT More

"Typical" car dealership Purchased a vehicle from this dealership about 18 months ago. Have been back to the dealership 4 different times for service - twice for "included se Purchased a vehicle from this dealership about 18 months ago. Have been back to the dealership 4 different times for service - twice for "included service" (oil/filter change, tire rotation and "complimentary" car wash/vacuum); once for engine code (bad fuel injectors) and once for tire replacement. Routine service was good, though not difficult to change oil and filter and rotate tires. The wash/vacuum done during the 1st visit left dirt streaks down the sides of the vehicle, and VERY dirty windows - so much so that we needed to wash it and clean windows once we got it home. Second routine visit, it was wet outside so no wash. Vacuum both times left much to be desired - my 7 yr old could have done better! Dropped off truck for engine code, were told we would be notified of diagnosis. WE had to call at 3p - right before Memorial Day weekend (hadn't received a call yet) - and were told to come pick up a "rental"-they did not know how long it would take to get the parts for the repair. Told at that time we would be contacted when they had received the parts to install (on backorder). They called - again at 3p - to ask us to come get the truck... on a friday afternoon just before Memorial Day! It's a good thing we didn't have other obligations or plans! As far as the sales side is concerned, the salesman we dealt with during our original purchase no longer works here. He was great! BUT... after purchase, signing all paperwork and driving away in the truck, we were called and told we "forgot to sign something". We went back, finance layed out more paperwork and told us we were getting an upgraded warranty for less $ per month. What she DID NOT explain, is that she had extended the payment term an additional 3 months! So, for $5 less per month, we are paying 3 extra months "for a better warranty"... BUYER BEWARE!! (I know... should have read ALL the new papers...shame on us!!) We are told she is no longer at this location. More