Paul Miller BMW

It was my first service and I was told it would take just an hour. It took 2hrs. and I was late to subsequent appt. that I had scheduled cause I was reassured the car would only be in service for an hour. an hour. It took 2hrs. and I was late to subsequent appt. that I had scheduled cause I was reassured the car would only be in service for an hour. Aside from this, the staff was friendly and tried their best to keep me posted about the car and why it was taking longer than expected. With regards to services promised, when I purchased the car I was told car washes were free and that I could bring the car in any time. Unfortunately, I have tried to get the car washed four times with no success. Every time I pull up, I am informed the wait is 45minutes to an hour for a simple car wash. One time I was told the wait was long because the cars in stock were being washed. What about the customer like me who has already paid and is driving a car that was taken from your stock? Shouldn't a customer override a car that hasn't been sold yet? I would ask that you review this policy and perhaps reconsider how the car washing is prioritized. More

Excellent service center, made sure that all my concerns were looked. Furnished a loaner car for the duration of the service and my car was done on time. were looked. Furnished a loaner car for the duration of the service and my car was done on time. More

The repairs were done timely. The wheels were not thoroughly clean. They still had brake/dirt on them. And the car was not vacuumed, again. thoroughly clean. They still had brake/dirt on them. And the car was not vacuumed, again. More

Ok, I've leased dozens of cars in my lifetime and all I can say is WOW! What an amazing experience my wife and I just had with the lease of our new bmw 320xi. Simply put, our sales woman, Cathy Kundert, I can say is WOW! What an amazing experience my wife and I just had with the lease of our new bmw 320xi. Simply put, our sales woman, Cathy Kundert, is a rare gem! She let me negotiate the lease with 2 emails, which included our trade. After tons of cross comparing with audi and cadillac, Cathy was able to beat both of them! Even better, when we got to the dealer, she got me $15 less per month than the number I had even thought was fair. So 2 emails and one 30 min visit to the dealership, the car was leased. When we took delivery, it took only about 45 minutes to sign all the papers, call ins, and get the full run down of the car. Cathy was organized, professional and a breath of fresh air! This is our first luxury car and now I feel we not only have a dealership we will go back to, but a sales person as well. I've never written a review of a dealership in my life, and i've wanted to write a few bad ones, but this whole experience was too wonderful to pass up. By far the best car buying experience of my life. Anthony (Wayne, NJ) More

Scott was very knowledgable and professional. He descripted what I need to do to follow-up with the oil change in a couple of months. descripted what I need to do to follow-up with the oil change in a couple of months. More

Very professional and impressive team! I attended the fall clinic for service, and it was a great experience. Thank you to the entire staff and technicians. It was quite informative. fall clinic for service, and it was a great experience. Thank you to the entire staff and technicians. It was quite informative. More

I have been doing business with Paul Miller BMW in wayne since 2011, all along the way they have been and still a class act. Thank You! My next few cars will be continued purchases from here! since 2011, all along the way they have been and still a class act. Thank You! My next few cars will be continued purchases from here! More

My experience was wonderful. Ken was extremely accommodating to my needs. He went above and beyond to fit my requests. As mentioned above the friendlessness, courtesy was great. accommodating to my needs. He went above and beyond to fit my requests. As mentioned above the friendlessness, courtesy was great. More

My experience at Paul Miller BMW is always cordial, friendly and professional. I always recommend Paul Miller BMW to all my friends and acquaintances and I know that some of them have purchased a vehic friendly and professional. I always recommend Paul Miller BMW to all my friends and acquaintances and I know that some of them have purchased a vehicle from Paul Miller BMW and are very satisfied. More

Working with Dan Heller as my SA... So prompt, thorough, Working with Dan Heller as my SA... So prompt, thorough, professional, and personal. He actually took me into the shop to meet and talk to the tech p Working with Dan Heller as my SA... So prompt, thorough, professional, and personal. He actually took me into the shop to meet and talk to the tech performing the repairs on my car. I felt like a king there. I was in for a suspension inspection and alignment. Turns out my alignment was way off. The car is a pleasure to drive now. Also I was surprised to learn the car still has warranty on it and they did brake flush and cabin air filter free. The only negative about going to the dealer is.....seeing all the beautiful cars on the lot and showroom, it makes me want to buy more :0 This was by far my BEST dealer experience in service or in sales. Thank you Dan! More