Paul Miller BMW

Pawel was a wonderful representative for BMW and did everything that he could do to try and meet my needs. The problem that I had was with the insurance coverage for my tires that I purchased when I pur everything that he could do to try and meet my needs. The problem that I had was with the insurance coverage for my tires that I purchased when I purchased my vehicle. Although Pawel submitted pictures of the tire and a full explanation of why he believed that there was no question that the tire should have been covered under the insurance because the damage to the tire was runflat damage, he could not obtain approval for a replacement tire and I was then forced to pay $547.59 when my actual cost should have been 0. Pawel provided me with copies of the pictures that had been submitted and additionally wrote his findings that since the damage was runflat damage, the claim should not have been denied on the basis of wear which is the reason that was given to him by the insurance representative. In addition to the pictures that were submitted for coverage, Pawel and I took numerous additional pictures which he explained to me clearly showed that the tire should have been replaced for runflat damage and not for wear. Pawel additionally argued the point on my behalf with insurance adjuster and I thought gave a perfect explanation of why my tire should have been covered. Unfortunately, he was not able to get approval so that I am now in the position where, when I receive the written statement of refusal from the insurance adjuster, I will be forced to file a legal action against them to obtain the return of the improperly charged $547.59. I have been back to BMW for a few different items and for prior tire replacement and in all occasions Pawel has been my service adviser and everything has always been promptly taken care of and extremely satisfactory. My only complaint against BMW is the insurance carrier for my tire insurance that they selected and sold to me. If the dealership can do anything to resolve the payment for my tire, this will save me the trouble of filing a lawsuit and taking the insurance company to Court. This, of course, would be greatly appreciated. More

I came in to have a paint issue looked at on my 2014 X3. While I waited, I was invited to have a cup of coffee. The service department also did a complimentary wash on my vehicle while I was there making an While I waited, I was invited to have a cup of coffee. The service department also did a complimentary wash on my vehicle while I was there making an appointment for a minor repair. More

Overall, a very good experience as always. My car is always serviced promptly and a courtesy loaner is always offered. Keep up the good work. V. & L. Amendola always serviced promptly and a courtesy loaner is always offered. Keep up the good work. V. & L. Amendola More

I would like to start off and say that Kenny Walters is an asset to your company. Kenny was compassionate, informative and understanding of my vehicle problems and delivered the analysis of my problem and an asset to your company. Kenny was compassionate, informative and understanding of my vehicle problems and delivered the analysis of my problem and solution with the utmost of professionalism. I have no doubt that if I were to purchase/utilize the services of BMW, that I would use those of Paul Miller because of the way Kenny Walters represented your company. Thank you again for your commitment to excellence. Suzanne Bradley Dedicated Customer More

It is a pleasure to get my car serviced at Paul Miller BMW. Staff is very friendly and Ken does a great job following up every step of the way. Thank you! BMW. Staff is very friendly and Ken does a great job following up every step of the way. Thank you! More

We did our homework and were prepared to haggle our desired price. Once we found a vehicle that we wanted, our sales adviser immediately offered a price in-line with Edmunds.com projection of sales pri desired price. Once we found a vehicle that we wanted, our sales adviser immediately offered a price in-line with Edmunds.com projection of sales prices and discounts in the NJ area. The sales process was smooth and glitch free right through the finance process. Fred was able to give us monthly payment on vehicles as we progressed through the search of option packages. This is a first-time purchase from Paul Miller and now our second BMW and we recommended a friend the same night to go there for his next car. The next day, Fred called me and thanked us for the referral. More

Amazing service dept. Richard Rulli my service advisor was very helpful and knowledgeable his ability to communicate/ understanding my problem make it a great experience. The 335 feel like new again, than was very helpful and knowledgeable his ability to communicate/ understanding my problem make it a great experience. The 335 feel like new again, thanks. I truly recommend Paul Miller BMW for service. More

Odor coming from air conditioner or heating vent was annoying for several months. Service employees Ken or Rich always gave their attention to my problems over the years of service. They always took t annoying for several months. Service employees Ken or Rich always gave their attention to my problems over the years of service. They always took time to fix any and all problems. We are hoping this last time of fllushing out the smell will be resolved. Thank you guys. Helen A. Kugler More

Everything was great and my car was fixed in a timely manor. If I had one complaint it would be that my loaner car was small and not anything like my 750li. manor. If I had one complaint it would be that my loaner car was small and not anything like my 750li. More

In the 30 plus years that I've been buying cars. I have never met such a professional. He was sharp, honest,knowledgeable and most of all he made me laugh. I felt like I knew him for ever. Truely my b have never met such a professional. He was sharp, honest,knowledgeable and most of all he made me laugh. I felt like I knew him for ever. Truely my best car buying experience yet. I will be sending all my friends his way. Thanks AM More