Paul Miller Honda of West Caldwell

Superb, relaxed, no pressure. pleasant feeling of sitting Superb, relaxed, no pressure. pleasant feeling of sitting with a most experienced, seasoned, laid back my kind of guy in sales. i presented a challe Superb, relaxed, no pressure. pleasant feeling of sitting with a most experienced, seasoned, laid back my kind of guy in sales. i presented a challenge to qualify but this dealership got-it-done with extra added effort that made me feel like family & with successful results. wow! KIM/sales & ED/finance along with front desk PAUL all stand up guys certainly those who anyone would want to do business with. Sentiment is I went to buy a car but extended family this sounds corny but it's from the heart. i've been to at least 3 prior dealerships & i'd send any one of them to learn from Paul Miller, truly the kind of desirable life experience under the circumstances of needing that which represents our greatest freedom, our personal transportation. i even wanted the tires on my trade-in (better condition than on the certified 2006 Honda had) swapped onto the purchased Honda, without hesitation granted with a smile. i'll be back but only to extend appreciation with a gift for each, along with word of mouth promotion with anyone possible beginning with family & friends in need of a new or used car purchase...Thanks Paul Miller Dealership U guys R great! More

Really bad experience. Bought a 2011 Pilot EX-L with RES. Have to take the car back to dealer for service the next day: Moonroof is malfunctioning, and have to redo the sales contract because the number on t Have to take the car back to dealer for service the next day: Moonroof is malfunctioning, and have to redo the sales contract because the number on the sales contract is wrong (cash downpayment value was less than what we give them). Besides, the guy did not give us the wireless headphones until we ask for it several times. Complained about this to the sales manager (Paul STUMPF), and was told: YOU ARE VERY NASTY! More

I have given excellent rating due to the great experience I had at the paul miller honda. My sales person was joe who was very personable and patient with us. I will definitely recommend this dealership to I had at the paul miller honda. My sales person was joe who was very personable and patient with us. I will definitely recommend this dealership to everyone. I give thanks to joe and the manager for a wonderful experience. More

Went to the dealership to look for a certified pilot. The sales guy asked for my drivers licence for the test drive and basically holds it for hostage while he does his whole sales pitch. I had planned The sales guy asked for my drivers licence for the test drive and basically holds it for hostage while he does his whole sales pitch. I had planned to visit all the dealerships in the area and see what I liked best. This guy actually thought I was going to buy the car that day after driving it for 5 minutes. On top of that, they only had one on the lot and it was very high in milage. Then in despiration he tries to sell me some random Chevy they have sitting there. He wasted 2 hours of my day when it could have taken 20 minutes. More

Came in to dealership just around closing.My salesman "Joseph Kleter" was friendly,honest'and answered all my questions.We told him what we were looking to spend on a lease for a honda civic and what i c "Joseph Kleter" was friendly,honest'and answered all my questions.We told him what we were looking to spend on a lease for a honda civic and what i could afford to put down.Joseph worked out a deal and we were very pleased with it.Picked up the car two days later and was in and out of dealership fast.Could not be happier with the whole process and would highly recommend this dealer and my saleman Joe More

My wife and I went in on a Wednesday night close to closing and was shown a 2010 Honda Odyssey. We were given a lease price of $388\month with $1500 down for 36 months \ 12K a year. We went home and re closing and was shown a 2010 Honda Odyssey. We were given a lease price of $388\month with $1500 down for 36 months \ 12K a year. We went home and returned on Saturday morning to purchase the car only to be given the price of $488\month for the same car. When asked why it changed we were told it was a mistake. After complaining to the manager - Justin, he gave the price of $439\month. Leaving there angry and feeling slighted, I put aside the differences and went in on Monday to purchase the vehicle. This time we were given a price of $475\month for 39 months \ 12K a year. When we questioned management again we were told they sell 250 cars a month and mistakes are made. I don't know about you, but if I ever made this amount of mistakes at my job I would be fired immediately. More

We came into the dealership two days ago ready, willing and able to buy for cash. When we came in the receptionist was busy talking away about personal matters to another employee. After standing in front and able to buy for cash. When we came in the receptionist was busy talking away about personal matters to another employee. After standing in front of her for 5 minutes she finally asked if we need help. She then paged any available sales person. No response. Every 10 or 125 minutes for the next 40 minutes we went back to her for another page. At no time did anyone ever come to assist us. After 45 minutes we left and purchased our vehicle from another Honda dealer. Needless to say I would never patronize this dealership. More

The staff at Paul Miller Honda of West Caldwell was exceptional. I enjoyed our entire experience there. We were treated with the utmost respect and courtesy. There was no pressure to purchase a car exceptional. I enjoyed our entire experience there. We were treated with the utmost respect and courtesy. There was no pressure to purchase a car or any haggling over money. The finance department worked hard to meet our goals for payments. I would highly recommend Paul Miller Honda to anyone looking to purchase a new Honda or a used vehicle. More