Paul Miller Honda of West Caldwell

My husband was returning his leased car and wanted to lease another civic. They told him there were no civics available. He was willing to wait, but they did a hard sell to get him to take an accord. Les lease another civic. They told him there were no civics available. He was willing to wait, but they did a hard sell to get him to take an accord. Less than a week later I got an email from the dealer about trading in my 2018 civic for a new civic, including pictures and id's. Texted to double check and yes, they do have new civics now! Called the salesperson to complain and he was very confrontational, instead of trying to explain his actions he kept asking if I was calling him a liar, then hung up. Wow, guess they're not concerned about getting repeat business. More

My experience with this dealership was beyond disappointing; I wish I could rate them 0 stars. Upon arriving to pick up my car, I had a simple question about a bill for service. The service rep h disappointing; I wish I could rate them 0 stars. Upon arriving to pick up my car, I had a simple question about a bill for service. The service rep had assured me that I could apply a $20 off coupon, which seemed straightforward. However, when I went to check out, I was informed that the coupon couldn't be used as service was closed, and I was directed to the sales department to sort it out. In the sales department, I encountered an absolute nightmare. The staff were unhelpful and indifferent, telling me I had to call back on Monday to deal with the service department for the credit. But here's the catch - nobody ever calls you back, and their voicemails are always full at this dealership. Frustration quickly escalated when I spoke with the sales manager, Ronald V., who proved to be mean, disrespectful, and aggressive. He raised his voice at me, leaving me feeling belittled and hurt. Other people waiting to look/test drive cars mentioned how they were appalled by his behavior to me. It's unbelievable that such hostility was displayed over a mere $20 coupon; it's about the principle, not the amount. The situation escalated to the point where I ended up in tears in the car sales area. It was a humiliating experience that no customer should endure. This dealership clearly lacks organization, respect, and basic customer service skills. I strongly urge anyone considering doing business with Paul Miller Honda of West Caldwell to think twice. My encounter with them was nothing short of traumatizing, and I wouldn't wish such terrible treatment on anyone. It's truly sad to see a business forget the importance of good customer service and allow their staff to behave so poorly. Steer clear and save yourself from a potential nightmare. More

Jose was very helpful and professional. I have leased from him befor and will continue to do so in the future I have leased from him befor and will continue to do so in the future More

We purchased Honda CRV from this dealership. The car is good but the service is awful, not to mention dishonest. We purchased the car from Roman Fuchs who was not willing to honor the sale pric The car is good but the service is awful, not to mention dishonest. We purchased the car from Roman Fuchs who was not willing to honor the sale price and sneaked in peace of mind package and we categorically told him, we are not interested in this package and charged us $1100. Now when I tried to talk to him about it he has stopped receiving my phone call. I have no idea if they have my registration, because Roman would not receive my calls and when I call the Paul Miller, as soon as I utter the word registration, she cuts me off and transfers me to a different line where no one picks up the phone. My temporary plate expires in 5 days. I would not recommend this dealership to anyone More

Not surprised this place has a 1 star BBB rating and is not accredited by the BBB. I wish I had done my research before bringing my truck here. I brought my truck in to have the lower control arms replac not accredited by the BBB. I wish I had done my research before bringing my truck here. I brought my truck in to have the lower control arms replaced due to a bad bushing. However, my truck drove perfectly fine but I knew it needed to be replaced. I had my lower control arms and front brakes replaced, and rear parking brake adjusted and an alignment about $1,300. I picked my truck up and immediately I knew something was not right. I called the service advisor Guss and told him my truck is not driving correctly it’s pulling to the left and right under acceleration. I also explain to him it does not feel safe to drive. I brought the truck back the next day to drop it off. They are unable to figure out what is wrong with the vehicle came up with any and everything that could be the problem. First they said my engine mounts were bad and this is what is causing the problem. Then they said because the truck has a lift kit this is likely the problem, despite this lift kit having been on my truck for 3 years with no drivability issues whatsoever. The service manager Danny said we will refund you for the alignment. Now you want to refund me for work you've completed even though you claim the issue is unrelated to work you've completed. I refuse to take the refund and told him I want my truck to drive like it did before I brought it to your dealership. They kept my truck for a week! No one initiated a follow up call to me I had to call them leaving numerous unanswered messages. Once I talked to the service advisor Guss and ask for a loaner car of course he says we don't have any. He told me I would receive a call at noon with an update about my vehicle. Surprise surprise no call. I then get online and start doing some research and find they have a 1 star rating from the BBB and immediately call the dealership and said do not touch my truck! Spoke to Dave the GM who was short with me and argumentative. More

Quick response when reaching out about the availability of the vehicle. Overall pleasant experience and the sales man Sha who helped me was great. of the vehicle. Overall pleasant experience and the sales man Sha who helped me was great. More

6/10/2023: 0 stars. Save yourself a headache and a lot of time if you are going for a used car advertised online. I sent an online inquiry on Friday, and received a phon Save yourself a headache and a lot of time if you are going for a used car advertised online. I sent an online inquiry on Friday, and received a phone call from a salesperson (Christine) at 9:10am on Saturday confirming that the car was available. a 2010 Honda Civic with under 44k miles priced at $10k. I told the salesperson that I had purchased two other cars from this dealership (both from Lou who has retired), including my son's 2007 Honda Civic that we were looking to replace, as it was totaled in an accident a few days earlier. I told her that we were coming from an hour away and specifically said "Don't sell the car to someone else." She said that wouldn't happen and sent me an email for an appointment at 1:00pm. My son and I arrived there at 12:15pm to find them in the process of selling the car. The manager (Ronald) said we should have come sooner. Really? I was given an appointment for 1:00pm and it was 12:15pm, so we were there in plenty of time. The manager said he has a 2014 Mazda for sale. Bait and switch? No thanks. We left extremely disappointed and annoyed and with Ronald's obnoxious "Have a nice day." To add to the disappointment and the annoyance at the waste of time, Ronald sent an email at 12:53pm thanking us for our time. Unbelievable. More

Upon arrival at this dealership I was greeted by Roman Fuchs, very nice gentleman and did his best to make a good deal with me on a new car until I was introduced to Newton Cintron. Mr. Cintron came off e Fuchs, very nice gentleman and did his best to make a good deal with me on a new car until I was introduced to Newton Cintron. Mr. Cintron came off extremely rude, cold, and obnoxious writing figures all over a piece of paper and did not care to explain any of the additional fees. When he was questioned he gave a blank stare for a solid minute which was extremely uncomfortable to say the least. After his long stare he abruptly disclosed minimal information on the additional fees stating “there’s nothing he can do about them” after I questioned him again these fees are “optional” he realized I wasn’t so stupid after all. He then got up after becoming angry and got the General sales Manager, Rob Serritella. Rob sat down asked if we had any questions and appeared to be genuine. After going through the fees he explained them and proposed a deal. A few minutes into back and forth negotiations I was pleased with the outcome. As Rob proceeded to hand over the paperwork to be signed, the monthly payments that he never disclosed nor ran my credit score at this point were astronomical. When the payments were questioned, they jacked the monthly payment on an 8% interest without credit being ran. After I realized they inflated the interest rate to make up the difference in the supposed deal I respectfully declined the deal. He grabbed the papers in a childish way and left me speechless. When I asked for a copy of the paperwork he said “nah” and proceeded to throw my keys onto the table and told me to have a goodnight. The following day i received multiple messages to come back and seal the deal, in which I did not. I would personally not recommend business with this dealership because of the display of unprofessionalism and not putting the customer’s interest first. They were all about a quick sale and being deceitful. More

EDIT 5/25/23: After 3 weeks, Paul Miller Honda would not respond to HONDA CORPORATE phone calls regarding the customer complaint I filed. Thanks to Honda corporate for doing the right thing and cutting me a respond to HONDA CORPORATE phone calls regarding the customer complaint I filed. Thanks to Honda corporate for doing the right thing and cutting me a check for the cost of the AAA services. Imagine how unprofessional this dealership is that they chose to ignore phone calls for 3 straight weeks coming from a corporate office. Thankfully Honda took pity on me and gave up trying to contact the dealer. Shame on Paul Miller Honda for showing 0% care or empathy regarding their mistake. Stay far away from this business. After 5 years and nearly 50,000 miles of driving my civic has always been perfectly reliable. I took the car to Paul Miller Honda for an oil change and inspection on a Saturday. I received the car back and proceeded to drive it and park it overnight. The next morning when I went to start the car the battery was dead. I had to call AAA on Easter to have the car unlocked and jump started for $130 so I could get home. Again, I have never had an issue with the car before and this occurs less than 24 hours after receiving the car back from the dealer. To add to this, the battery was left loose and not fully tied down within the engine compartment as discovered by the AAA technician, which I was informed could cause the electronics to short in a worst case scenario. After calling for 3 days I finally managed to speak to the service manager. He offered me no apology or sense of regret for the inconvenience and expense I incurred. I asked only to receive $130 in compensation for what I had to pay AAA as a result of the dealer's actions. The offer I received back was that IF I brought the car in for $1,300 of maintenance I could receive a 10% discount. So basically, if I want to "recover" my expense I need to spend $1170 at the dealer (which they will obviously profit from). An insulting offer. I have tried 3 times to contact the general manager leaving multiple voice mails to no avail. Does it sound like a coincidence that my perfectly reliable car's battery was dead the day after it was brought to Paul Miller? 2 weeks of calling the dealership and I have yet to receive an apology or have more than 1 conversation in which I could explain my problem. More