Paul Miller Honda of West Caldwell

Honda Pilot 2018 Jose m Velasquez excellent to work with him. His fine what I needs it plus a very professional, I’ll recommend him to anyone need a car. Jose m Velasquez excellent to work with him. His fine what I needs it plus a very professional, I’ll recommend him to anyone need a car. More

Not keeping customer informed - training issue A few things went wrong on this service visit. My engine light went on and I was concerned because my CRV is a 2015 with just 18,108 miles. I first A few things went wrong on this service visit. My engine light went on and I was concerned because my CRV is a 2015 with just 18,108 miles. I first went to my mechanic who hooked it up to computer and advised me of the codes (P0455 and P0456). He thought that due to year and mileage it might be covered under my warranty and suggested I contact Honda first. He did advise me that it would be OK to drive until it was checked out. I called your service center and spoke with Btyan Puyen and I explained the problem and wanted to know if I could bring it in to have checked further and asked whether it was under warranty - he checked and said "yes". That sounded like terrific news to me. Before we got to that point, Bryan pointed out that you cannot use any info from a mechanic but rather had to do diagnostic at Honda which would cost $125 and if final work was done at Honda that $125 would be applied towards cost of repair or if not done at Honda would just pay the $125. I made the appointment for Monday 4/16/2018 @1:00 am because Bryan said the people who would work on this kind of problem were not those working on Saturdays. Brought car in a bit earlier than my appointment time. This time spoke with Sean Ganning. He started checking the info on the car and informed me that it is NOT under warranty and called Bryan over to discuss further. After some discussion it was agreed that the $125 would be waived due to the error by Bryan saying it was under warranty. In addition to having that problem checked out, I would be due for service (car showed 30%). So I asked that the service also be done while vehicle was at service center. Sean agreed and wrote it up. All was good and Sean said he would call when they did diagnostic to let me know. Left with loaner around 11. No one called by 4-5 and I was going to call but checked service hours and saw that you close at 9pm. I continued to wait....no one called at all. I called next morning left message for Sean. No call back by 9:20 so I called again and asked to speak with Sean and at that time was told he was off and they transferred me to Bryan. Bryan said Morgan was handling that and he would speak with her and she would call me back. I waited, did a few errands and still no call. I decided to take a rider up and speak with Morgan at 10:30. Morgan was busy when I got there so I waiting...asked Bryan if he spoke with her and he siad "yeah she said the problem was your gas cap". Told hime no because mechanic did take cap off and back on. Morgan came back after a few minutes and I spoke with her and shared my annoiance about not even being called to say they were still working on and perhaps get back with me. She apologized a few times and explained that she was training Sean and perhaps he didn't realize to call back because I had a loaner car. Explained that I have been purchaing cars from this dealership since early 90s (when it was Honda of Essex) and never had this kind of problem. She again apologized. I explained that after I pay for the service Ihad done I wanted to speak with Manager. While I was away, she spoke with the manager and it was decided that I aould NOT pay for the service due to the inconvenience. Morgan turned a terrible situation info a better situation. Not because she got the service costs waived, but because I truly believe she understood where I was coming from. A few words go a long way and respect goes even further. My anger subsided the longer she and I spoke and I could see she understood and wanted to make this experience better. Sean was very respectful as well and I can see how/why he may not have called that same day - but without speaking with anyone and the attitude Bryan seemed to have (and he's the one who gave me incorrect info),I had no way If knowing that. It just seemed that I was being ignored. In any event, I will NOT ever go to Bryan as the service advisor. I want to deal with Morgan from now on...if she is busy when I arrive I will wait for her to service me. Thank you so much Morgan! More

New experience -used car through a dealer. This was a used car purchase of a Volvo. As a longtime Volvo owner, I had previously narrowed my selection to a specific model and trim level to sear This was a used car purchase of a Volvo. As a longtime Volvo owner, I had previously narrowed my selection to a specific model and trim level to search for. I found this one on the internet and was fortunate that the dealer was local. My previous used car purchases were either through private sellers or through my mechanic. Although I was out of my normal element by shopping at a dealer, Jose was very warm and patient. My wife loved the car upon first sight. Jose fell in love with it as well. As a Honda dealer, Jose was also outside of his normal element in helping a customer with a European car. We tied up a lot of Jose's time as I can be a bit of a challenge to reach a decision like this. He was great and didn't push me at all. At the appropriate time he brought his sales manager, Orlando, into the picture . He was very nice and easy to deal with. Melissa Traylor then took over to address financial matters and to finalize the paperwork. Very professional and easy to work with. Overall a very good experience. The detailing and presentation of the car made it seem like we purchased a new car, plus being able to have someone else take care of the title and registration paperwork was a pleasure. More

It was Excellent My salesman was David Garcia and he was wonderful. It was a pleasure to work with him and he made me feel very comfortable and explained everything to My salesman was David Garcia and he was wonderful. It was a pleasure to work with him and he made me feel very comfortable and explained everything to me very thoroughly. I would recommend him to all my family and friends. I love love my new Honda 2018 CRV AWD EX. More

Happy with My New Honda! As a previous Jeep owner, I have to admit I was nervous about getting anything other than a Jeep. I was a tough customer but Jose was patient with me As a previous Jeep owner, I have to admit I was nervous about getting anything other than a Jeep. I was a tough customer but Jose was patient with me and was willing to make sure I left the dealership happy. First, I looked at a Honda Civic, which turned out to not be the car for me but Jose didn't give up! Upon returning to Paul Miller Honda, I decided to look at a Honda HRV. We took it for a test drive and I liked it! It was a smooth ride and sits high up which I like. Jose showed me all of the features of the new car including the moon roof, infotainment system, and the lock features. He went over all the necessary paperwork with my parents and I thoroughly. Overall, it was a pleasant experience at Paul Miller Honda! I would definitely recommend Jose to a fellow customer. He was knowledgable and very kind. Thanks again Jose!! More

Lease of new CR-V I recently leased a CR-V from Paul Miller Honda. I also had contacted two other volume Honda dealers in my area in search of the optimal deal. Ultim I recently leased a CR-V from Paul Miller Honda. I also had contacted two other volume Honda dealers in my area in search of the optimal deal. Ultimately, Paul Miller offered the best opportunity. Everyone at the dealership was very accomodating, from the receptionists through the sales and finance management. The salesperson I worked with, Mike Diaz, was very knowledgeable and patient. I particularly appreciated the test drive, where he guided me through the suburban street areas that are typical of my daily driving. He was readily available when I had follow up questions, and was an effective representative with management in guiding me to the best possible deal. I would also like to cite Melissa Traylor in the finance group, who presented options transparently and answered all my questions crisply and efficiently. As well, at signing, Alejandro Estremera made what is often a laborious process run smoothly. I had leased two Honda Accords in the past decade from another dealership, and of my three experiences with the brand, this recent business dealing with Paul Miller Honda was by far the best. More

Recent Purchase Knowledgeable and willing to work with you to achieve your goals. Strong follow up. On time with appointments. Friendly and courteous. Wide selec Knowledgeable and willing to work with you to achieve your goals. Strong follow up. On time with appointments. Friendly and courteous. Wide selection of vehicles. More

Easy buying experience José Velasquez is the best!!! He is extremely patient in explaining all of the details. He is very professional and an asset to the Paul Miller Honda José Velasquez is the best!!! He is extremely patient in explaining all of the details. He is very professional and an asset to the Paul Miller Honda team. More

Excellent and Smooth process Came in on a weekend with my Dad looking to trade in his old CRV for a newer model. David was very professional and helpful during the entire process. Came in on a weekend with my Dad looking to trade in his old CRV for a newer model. David was very professional and helpful during the entire process. We left feeling very happy and satisfied with our purchase! Thanks again David! More

Fantastic customer service! David and the team at Paul Miller Honda handled everything from start to finish. He even reached out a few days after I purchased my car to let me kno David and the team at Paul Miller Honda handled everything from start to finish. He even reached out a few days after I purchased my car to let me know he found a cargo cover and extra set of keys! The next time I'm in the market for a car I know where I'm going first! More