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Paul Miller Honda of West Caldwell
West Caldwell, NJ
1,066 Reviews
Welcome to the Paul Miller Auto Group Family of Dealerships.
At Paul Miller Honda, we pride ourselves on delivering a truly outstanding customer experience to our customers on all levels. We work hard at ensuring that our customers are dealt with honestly, in a straightforward manner, professionally, and courteously.
We invite you to come in and experience the Paul Miller Difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,066 reviews
August 20, 2022
Great service. It's where I go for my vehicles and service after purchase. They are always on point! Upon parking my vehicle, Roman was in the parking lot as I a It's where I go for my vehicles and service after purchase. They are always on point! Upon parking my vehicle, Roman was in the parking lot as I arrived. He greeted me in a respectful manner and guided me to his desk willing to assist me without knowing my intentions coming in. I was there to buyout my leased vehicle and without hesitation he helped me get the process done quickly and without any hiccups. Because I was buying out my lease he most likely made nothing off of the ransaction yet he was professional all throughout! Nonetheless, Roman was personable, respectful, and down to earth making my experience at Paul Miller Honda a memorable one. More
by ameenkandil
Employees Worked With
Roman Fuchs
Helpful August 12, 2022
Despite repeated communications with Sales Manager Newton Cintron and messages to the General Manager Dave Aspinall, Honda Caldwell has failed to correct an issue which was created by Honda staff (May 2021). Cintron and messages to the General Manager Dave Aspinall, Honda Caldwell has failed to correct an issue which was created by Honda staff (May 2021). Basically Honda asserted that an optional feature (ETCH insurance) was in fact 'not optional' and had to be paid for ($400 + sales tax). According to Cintron, the car came from the factory with the ETCH feature, and therefore had to be paid for. Subsequent visits to another Honda service department led me to find that there was no ETCH feature on my car - this was communicated to PM Honda with a request for a full refund. I am guessing the lack of response is suggesting Paul Miller is hoping I will just go away. There are other options if the dealership continues to choose the 'sticking one's head in the ground and hope she goes away' course. I am still hoping Paul Miller's reputation as a dealership means something and the proper response is forthcoming. Email me anytime; you've got my contact. More
by Luci the Cat
July 25, 2022
Dealing with the service department was awful. Every time you called you got someone different and no one knew what was going on with our vehicle. I hope we never have to go back there again. Every time you called you got someone different and no one knew what was going on with our vehicle. I hope we never have to go back there again. More
by HondaCommercialCustomer
Employees Worked With
Service Department - who knows who we were dealing with
June 02, 2022
Unreliable! Untrustworthy! Irresponsible! called the dealership to inquire about a pre-owned Pilot. confirmed that it is available for a test drive. jumped the Untrustworthy! Irresponsible! called the dealership to inquire about a pre-owned Pilot. confirmed that it is available for a test drive. jumped the hoops to make the appointment and what do I hear when I arrive? That car is in the body shop for a repair. I wasted my precious time, energy and gas for this bs. Stay away! More
by ECP
Employees Worked With
Cindy
December 18, 2021
Very arrogant dealer / salesman. After knowing the environment (12/2021), that most dealers in North Jersey are pricing above MSRP, I went in wanting to purchase or putting a deposit on a New 2022 Hon environment (12/2021), that most dealers in North Jersey are pricing above MSRP, I went in wanting to purchase or putting a deposit on a New 2022 Honda CR-v EX-L. I sat down the salesman, I told him what I wanted and proceeded to give me the figures. MSRP + 5k to start with (before tax, doc fees, and erroneous fees). I said I could get it from other dealers for lower, but he said, sorry that is what it is, and said, "You will be back!". I walked out. I proceeded to e-mail dealership (managers, etc) and no response at all. The only e-mails I received from the dealership was automated ones, asking about my experience. I responded, but of course, no further responses Next day I went to another dealer, and they wanted way less. BEWARE of this dealership, they will rob you blind if you don’t price around or do your research!! More
by Whitesnake
Employees Worked With
Robert Farrell & Roco Cataldo
October 19, 2021
Based on my experience, I will not do car shopping at Paul Miller Honda dealership. Don't waste your time at this place. The car Sales Manager is not friendly. Paul Miller Honda dealership. Don't waste your time at this place. The car Sales Manager is not friendly. More
by JP
Employees Worked With
Juan Tamayo
October 15, 2021
worst manager Sale man Ect.Matthew O'Donnell.HE call me worst manager Sale man Ect.Matthew O'Donnell. HE call me threating me. say he knows where I live worst manager Sale man Ect.Matthew O'Donnell. HE call me threating me. say he knows where I live More
by ramirezpm1986
Employees Worked With
Matt O'Donnell
September 15, 2021
Morgan Guido, in Service, is outstanding! Her knowledge, professionalism, and care go beyond the ordinary! Thank you, Morgan!!! I will never go elsewhere!! professionalism, and care go beyond the ordinary! Thank you, Morgan!!! I will never go elsewhere!! More
by Brgjp
Employees Worked With
Guido, Morgan
August 21, 2021
Morgan (Service Dept) was exceptional! She was helpful and honest about the time the repairs would require and honest about the time the repairs would require More
by allisonbcalabrese
