Paul Miller Honda of West Caldwell

Arrogant bunch of cheaters I went to buy Pre-owned Honda Pilot. Drove for 2 hours to dealership. The sales manager negotiated and gave me last price. I said I will come back in I went to buy Pre-owned Honda Pilot. Drove for 2 hours to dealership. The sales manager negotiated and gave me last price. I said I will come back in a day to do all paperwork. Once I went back to finally buy that car, driving for 2 hours to dealership, they asked me to pay 1500 more on the same car. Also, the sales manager was arrogant and he said I should ask my wife to lend me more money and I can come back. Would never go back to the dealership and would advice people against it. More

Stress free process I went to this dealership about 9 months before my lease ended to check out a vehicle and see what options I could work with for the over mileage on m I went to this dealership about 9 months before my lease ended to check out a vehicle and see what options I could work with for the over mileage on my existing lease. Jose was easy going and relaxing at the 9 month mark, no pushy salesman type stuff. I left the dealership and didn't feel pressured or rushed, at the time there wasn't much I could do, unless I was willing to shell out the rest of my payments. Fast forward 6 months later and I visited Jose again to re discuss some options. I was able to get out of my lease a little early, without worrying about the headache of over mileage and got into a new car that fit my needs. So here's the disclaimer: Car buying is not a "fun" process. It's time consuming and slightly stressful. I've been to dealerships where as soon as you walk in they literally try to get you into a car that same exact day and it's pressure pressure pressure. My whole experience dealing with Jose was smooth. I didn't wait long, everything worked out seamlessly, and I didn't break the bank. In my experience dealing with the overall process of buying a new car, this was by far the least stressful and easiest time that I've had. More

Excellent Good Dealership excellent , good people work there the service is fantastic and atmosphere is very good. I recommend other people to visit the Hond Good Dealership excellent , good people work there the service is fantastic and atmosphere is very good. I recommend other people to visit the Honda dealership on westcaldwell More

Painless. I was very satisfied, that is why I came back to this dealership & bought my second Honda. I hope to continue coming back. Creiss was understand I was very satisfied, that is why I came back to this dealership & bought my second Honda. I hope to continue coming back. Creiss was understanding & gentleman .& demonstrated himself helpful in every way. More

Caldwell Honda Our sales person Louis Gentile was a very pleasant nonpressure salesperson with whom we got along very well. He answered all questions and provided us Our sales person Louis Gentile was a very pleasant nonpressure salesperson with whom we got along very well. He answered all questions and provided us with all information as well as helped solve any little problem that came up. He told us if we were bothered by any smoke smell to bring in the car for a couple of days of deionizing, which we did and got a loaner car during the procedure. Would recommend this dealership highly More

E-price was a scam, employees were rude Their E-price looks great and unbeatable, but never trust it. they just sent this number that they are not willing to honor to bring you in their stor Their E-price looks great and unbeatable, but never trust it. they just sent this number that they are not willing to honor to bring you in their store. Once you come and sit down with the sales person and the manager, they use all excuses to tell you why they cant do the price listed on the email they sent you. I just walked away and bought from another dealer with a great price. More

Bad Customer Service I'd just like to make it known that after speaking with Ryan Anderson and Flavia, I chose to purchase a Honda Accord from another dealership- one whic I'd just like to make it known that after speaking with Ryan Anderson and Flavia, I chose to purchase a Honda Accord from another dealership- one which was much friendlier, hospitable, and had much better customer service. From the second I spoke to Ryan, I could tell he was all about numbers. Not about making his customer happy or even appearing the slightest bit friendly. Flavia, also aggressive, decided to illegally ask for my credit card number over the phone to run my credit for a car in which I was not 100% ready to get and when I was not even in person with her. For this, I will be reporting her business. It is illegal to get someone's card information over the phone. Planet Honda in Union chose to speak to me in person, get to know me, run my credit with my consent and acknowledgement, and have me leaving there smiling; rather than have me feeling spoken down to. Your business is not a friendly environment and I won't be recommending anyone to purchase cars from your dealership. Both myself, and my mother and brother, saw the BIGGEST difference in the way Planet Honda treated us from the second we walked in, to the way you both did. Just in your mannerisms, the steps you took to speaking to us about the car, and your overall aggressive manner. Kindness, a positive attitude, and being a nice human being will get you farther in life than trying to rip someone off or make a few more dollars off of a car sale. Sincerely, Happy owner of a Honda Accord More

Very Good. Very polite and helpful person. She would try everything to help you out. I am very happy with her service. She even gave me advices on how to make my Very polite and helpful person. She would try everything to help you out. I am very happy with her service. She even gave me advices on how to make my credit better. I would define her as a very good person, who is not only worry about a sale but she is looking forward to make you happy and comfortable . Thank you. More

Best Experience Ever…. I had the pleasure of working with Jose Valesquez once again as well as Flavia Alarcon. Both Jose and Flavia were courteous and knowledgeable and went I had the pleasure of working with Jose Valesquez once again as well as Flavia Alarcon. Both Jose and Flavia were courteous and knowledgeable and went above and beyond to make my experience worth praising. After going back and forth they worked hard to accommodate me and without a doubt, bent over backwards to get me into the car I wanted. I cannot thank both of them enough and recommend this dealership to anyone who wants to be treated to a fair and professional experience. Thank you both for everything. Lou More

New crv Creiss whitfield very polite , helped me with everything , and a really patient man . Definetely recomended to everyone to him.. The only concern was Creiss whitfield very polite , helped me with everything , and a really patient man . Definetely recomended to everyone to him.. The only concern was that i wasnt satisfy with the finacing processing,but then eventually they fixed the problem.. More