Paul Miller Toyota of West Caldwell

John Brock was helpful by explaining the details of this service and the current mechanical condition of my 2013 Rav 4. He was very courteous. service and the current mechanical condition of my 2013 Rav 4. He was very courteous. More

John Brock and two other reps that I came in contact were truly friendly accommodating and helpful. Great job in instilling customer satisfaction. Alan W truly friendly accommodating and helpful. Great job in instilling customer satisfaction. Alan W More

Brought in because the 2 year old truestart battery was dead. They charged the battery and did a draw test for no charge. They also gave me a ride home and picked me up later. Very well run service depa dead. They charged the battery and did a draw test for no charge. They also gave me a ride home and picked me up later. Very well run service department. More

Very professional, courteous, knowledgeable and helpful. The facility was clean, the paperwork process was fast and we were on the road in no time with our new car. The facility was clean, the paperwork process was fast and we were on the road in no time with our new car. More

Great service each and every time I come in for maintenance. John Brock in service always gives the best service and knows my needs. Thank you maintenance. John Brock in service always gives the best service and knows my needs. Thank you More

The customer service here was excellent. Everyone went above and beyond to service our car and to be accommodating to us. We will never go anywhere else for service . above and beyond to service our car and to be accommodating to us. We will never go anywhere else for service . More

Kelly Faber, Sales Consultant, was a pleasure to work with! Vehicle was cleaned/sanitized and serviced....ready to hit the road.I will be back!! with! Vehicle was cleaned/sanitized and serviced....ready to hit the road.I will be back!! More

Don't get your Toyota serviced here if you want to get a loaner car! When I originally made my appointment for annual maintenance and a recall fix I requested that they give me an appointment when they cou loaner car! When I originally made my appointment for annual maintenance and a recall fix I requested that they give me an appointment when they could give me a loaner car. The woman said sure a little too quickly and when I got my email confirm there was nothing about a loaner. So I called on the Friday before my Monday morning appointment and the person who answered said oh we don't allocate loaner cars that far in advance. Call back tomorrow (Saturday) and we will 'set one aside for you'. So I called back on Saturday to have the person tell me - we don't reserve loaner cars it's first come first served - to which I explained the several conversations I had already had with their employees on this topic. I was told to 'hold on'....well I held on for 10 minutes, they came back on and said fine. Once again not feeling overly optimistic that there would be one in my name when I arrived Monday Morning. So Monday morning, before leaving to make the 25 minute journey - I decided to call one last time to ensure they in fact had the loaner for me. Shockingly (not really) the woman I got on the line said nope we don't reserve loaners if they have one when you get here then you can take it. So once again I explained the several conversations I had already and that I would not be bringing my car in unless they had a loaner - she put me on hold, once again, for another 10 minutes...came back and said your service will only take 30 minutes you don't need a loaner. To which I said you are telling me that maintenance AND recall will take 30 minutes when the last time I came there only for maintenance it took 2 hours? She said oh I thought it was just maintenance- hold on again - and she hung up on me!!! On the third time I called back she finally answered again and said I am waiting for a service manager to call me back in 10 minutes to let me know if they have a car. Finally 10 minutes later she called to inform me they in fact would have a car for me. Everything was fine and as expected once I got there, service personnel were nice and seemed competent. Not only will I NEVER go back to paul Miller Toyota service but service at every Toyota dealership I have been to has been abysmal so although I love my Toyota I will not be purchasing another one when my lease is up next year because the service is THAT bad. More

Service rep checked my car in right away. Courteous. Did not have to wait as long as originally stated for service to be completed. Car conveniently parked when I was ready to leave. Did not have to wait as long as originally stated for service to be completed. Car conveniently parked when I was ready to leave. More

Staff is accommodating and willing to work with you to ensure you are happy with your decision. Do your own research so that you are prepared to discuss, ask the right questions and negotiate as an educat ensure you are happy with your decision. Do your own research so that you are prepared to discuss, ask the right questions and negotiate as an educated and informed consumer. More