Paul Miller Toyota of West Caldwell

Sales people were great...quick and fare pricing up front....Frank the Finance Manager was great as well as Sam the Sales Manager..Purchased a used Jeep...Vehicle was cleaned/sanitized and serviced... front....Frank the Finance Manager was great as well as Sam the Sales Manager..Purchased a used Jeep...Vehicle was cleaned/sanitized and serviced....ready to hit the road.I will be back!! More

The staff at Paul Miller Toyota are very well mannered and extremely helpful. I was in and out in less than an hour which is amazing! Thank you service guys! and extremely helpful. I was in and out in less than an hour which is amazing! Thank you service guys! More

The sales and support staff were great! I wanted the Prius Prime, in blue, to replace mine that had been crushed by a tree, and they found it for me. All the paperwork went very well, and they matched w Prius Prime, in blue, to replace mine that had been crushed by a tree, and they found it for me. All the paperwork went very well, and they matched what we found online. All the people were friendly and knowledgeable. I know where I'll get my next car! More

My parents bought a car here with my help just to be fooled into signing a bunch of extra insurances that they didn't need. I thought I was careful to read everything before letting my dad sign, but the fooled into signing a bunch of extra insurances that they didn't need. I thought I was careful to read everything before letting my dad sign, but they were still able to scam us of extra money with promises of extra insurances that would cover scratches on the car that our main insurance did not cover. We tried to cancel these "extra insurances" but they said we couldn't cancel then even tho in the paper it said we can cancel "anytime". These people had the nerve to make up things when we ask for explanation which were provided by Nelson Morino. He even insinuated that it was our fault that we got tricked into signing these documents for not reading the fine print even thought it was one of his associates that sold us the car. The worse part was that even tho we already finished paying off one of these extra insurances our bill didn't go down. Nelson kept avoiding and not answering our question by asking their finance person and so at the end nothing was resolved.I would not recomend this place unless you want to get scammed More

Always been exceptionally please with dealership. Service is excellent. This is the first Toyota I have leased from dealership - Toyota Prius Prime 2018. Leasing experience was a pleasure and I no Service is excellent. This is the first Toyota I have leased from dealership - Toyota Prius Prime 2018. Leasing experience was a pleasure and I normally dislike the entire leasing process. More

friendly and efficient for completion of work and rapid and full to communicate with me. I will continue to use paul miller Toyota for my first replacement cars and help with any repairs. Phil Seaver and full to communicate with me. I will continue to use paul miller Toyota for my first replacement cars and help with any repairs. Phil Seaver Kamel Hamzaoui in sales; Jim tech at collision center More

This is the second Toyota we have leasedthrough Chris This is the second Toyota we have leased through Chris Zak. Both times his service was exceptional. He listened to what we wanted in a car and matche This is the second Toyota we have leased through Chris Zak. Both times his service was exceptional. He listened to what we wanted in a car and matched our needs. He is knowledgeable and readily available to answer questions in the course of the lease. More

Service on time with no hassels. First and formose Toyota of West Caldwell is very fortunate it have a tremendous staff for repairs. The day i was there there was a power outage and First and formose Toyota of West Caldwell is very fortunate it have a tremendous staff for repairs. The day i was there there was a power outage and that did not stop John Brock from getting the repairs completed. Now that is true customer service. Kudos to John, and for all his efforts I hope Toyota give him a $100. gift card. More

awesome Chris is amazing i am a loyal customer for the past 10 years and the experience gets better each time quick and efficient Thank You Chris is amazing i am a loyal customer for the past 10 years and the experience gets better each time quick and efficient Thank You More

Courteous and professional staff. Chris Gesell explained up front what services would be done and what it would cost. All protocols were in place like face coverings, social distancing, sanitizi explained up front what services would be done and what it would cost. All protocols were in place like face coverings, social distancing, sanitizing. Service completed in a timely manner. Check out with payment by check was easy, More