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Paulding Chrysler Dodge Jeep Ram
Dallas, GA
4,133 Reviews
At Paulding CDJR, we have a strong and committed sales staff with many years of experience satisfying our customers' needs. We strive to make Paulding CDJR a friendly place to be and a satisfying experience whether you're buying a new or used car, getting service on a vehicle, or taking part in a special or event.
Paulding CDJR serves Kennesaw, Dallas, Marietta and Smyrna, GA
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,133 reviews
November 23, 2019
Failed on many fronts - thorough disappointment Unsafe & untrustworthy. T-36 recall & related issues not fixed the 1st time though I specifically asked about PCM & battery I was told they were goo Unsafe & untrustworthy. T-36 recall & related issues not fixed the 1st time though I specifically asked about PCM & battery I was told they were good to go. Couldn’t even get home which is five miles from dealer & battery lite came on. Attempted to return so called “fixed” vehicle and it died mid-drive in traffic. Apparently my safety was not a concern. I shared that I knew the PCM issue was linked to the alternator recall & that Chrysler would cover it. Even I could find that online but they insisted it was not & attempted to bill me for $1,100 worth of recall related work. Fortunately regional Chrysler managers got involved & set the record straight. It shouldn’t have to go that far. Additionally they would they not honor the coupon I had for non-recall related (10% coupon would have been $60 savings) work because they said there was a ‘hidden’ $50 discount which was ‘better’. I couldn’t see the discount on the invoice nor is 50 better than 60. Listening to others in the waiting room there were stories of ‘I’m back again because they sold the parts they ordered for my repair to someone else’ and a dad on the phone saying ‘baby I’ll get to your birthday part as soon as I can. They say the car is gone but they’ve lost my keys’. With Chrysler’s name on the dealership, Chrysler needs to investigate & realign the management or continue to be associated with individuals who make up in greed what they lack in customer service. I have owned numerous dodge vehicles & visited many dealerships. I will now drive an additional 20 miles to give another company my business. More
by Appalled
Verified CustomerEmployees Worked With
Service : Fadil, Donna & Billy the service manager
November 22, 2019
Started a little rocky, but ended very smoothly My experience at Paulding started out with some hiccups, but after taking my concerns to Danny the owner, it ended up becoming the very best experienc My experience at Paulding started out with some hiccups, but after taking my concerns to Danny the owner, it ended up becoming the very best experience of any dealership I've encountered. It reminded me of the old adage 'IT'S NOT HOW YOU START, IT'S HOW YOU FINISH '! More
by JG
November 22, 2019
Love this dealershipl We have used this dealership for our last 4 new car purchases. They are always super friendly to work with in sales and service. They go above and bey We have used this dealership for our last 4 new car purchases. They are always super friendly to work with in sales and service. They go above and beyond for the sale and to make sure that you are happy with your purchase. Gerald and Miriam are great! More
by g81regal
Employees Worked With
Miriam Vazquez, Gerald Ugbana
November 22, 2019
Awesome! Love my new vehicle! The staff was very friendly & knowledgeable! Just bought my 2nd Jeep product from them. Miles was very patient with all my questi Love my new vehicle! The staff was very friendly & knowledgeable! Just bought my 2nd Jeep product from them. Miles was very patient with all my questions!! More
by Brussell2sprout
Employees Worked With
Miles Patterson
November 22, 2019
Superb Customer Focused Service Everyone gets busy during the normal work week and typically dread the Saturday oil change. Fortunately, I was able to get an appointment through the Everyone gets busy during the normal work week and typically dread the Saturday oil change. Fortunately, I was able to get an appointment through the website. PCDJR is ALWAYS busy. No matter what, each service advisor does their best to maintain professionalism and make every customer their top priority. I cannot express my gratitude enough for, once again, exceeding my expectations. The service department understands the customer focused servant leadership approach. With 15 years in the automotive business, I understand the pressure dealers are under. Without the employees, all of them at PCDJR, this business would not do so well. The owner(s), if they don’t on a regular basis, need to commend the PCDJR service group for their hard work and dedication. Under appreciate or undervalue your employees and there’s many employers who would love to have this superb group and pay them top market value!!! Thanks service advisors and team. JOB WELL DONE!!!!! More
by BNG82
Employees Worked With
Other Employees :
I did not catch her name. Office right after front garage door.
November 21, 2019
The service department is really good. They are quick and friendly and service advisor Fadil Hamidovic is the best he really helps you out and is very friendly. friendly and service advisor Fadil Hamidovic is the best he really helps you out and is very friendly. More
by Dsmith141711
Employees Worked With
Fadil Hamidovic
November 21, 2019
Radiator cap My new 3500 was low on anit-freeze took in 20 minutes I was out they fix the problem cracked radiator gap. Excellent service A++++ My new 3500 was low on anit-freeze took in 20 minutes I was out they fix the problem cracked radiator gap. Excellent service A++++ More
by mde7234
November 20, 2019
Great Experience! If you are buying a Jeep, be sure to ask for Miriam. She got me in and out so fast that I was able pull off the surprise of a lifetime for my husband! If you are buying a Jeep, be sure to ask for Miriam. She got me in and out so fast that I was able pull off the surprise of a lifetime for my husband! She is knowledge, professional, and QUICK. No spending all day the dealership again! More
by Kim B.
Employees Worked With
Miriam Vazquez
November 19, 2019
Pleasant experience Stefan was polite,courteous and professional, which many people seem to lack today. I will be building next door soon and will definitely return if an Stefan was polite,courteous and professional, which many people seem to lack today. I will be building next door soon and will definitely return if any issues should arise.. More
by Mdenmark
Employees Worked With
Stefan
November 19, 2019
Ownership change has improved my service experience Returned to this dealership after staying away several years and had a great experience. Only came in to get a recall repair done but was really impre Returned to this dealership after staying away several years and had a great experience. Only came in to get a recall repair done but was really impressed with the short time required. Donna the Service Adviser was very pleasant to deal with and very knowledgeable to my recall repair. I will be back for my next maintenance service. Waiting area was very modern and clean. More
by Conner
Employees Worked With
Donna
