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Paulding Chrysler Dodge Jeep Ram - Service Center
Dallas, GA
1,920 Reviews
1,920 Reviews of Paulding Chrysler Dodge Jeep Ram - Service Center
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November 27, 2019
Great employ Tara and FiIdal are great employees and should be recognized as such. They Listened well and provided the proper maintenance and vehicle repairs I req Tara and FiIdal are great employees and should be recognized as such. They Listened well and provided the proper maintenance and vehicle repairs I required. More
by rifleking2000
Verified CustomerEmployees Worked With
Tara and Fidal
November 23, 2019
Failed on many fronts - thorough disappointment Unsafe & untrustworthy. T-36 recall & related issues not fixed the 1st time though I specifically asked about PCM & battery I was told they were goo Unsafe & untrustworthy. T-36 recall & related issues not fixed the 1st time though I specifically asked about PCM & battery I was told they were good to go. Couldn’t even get home which is five miles from dealer & battery lite came on. Attempted to return so called “fixed” vehicle and it died mid-drive in traffic. Apparently my safety was not a concern. I shared that I knew the PCM issue was linked to the alternator recall & that Chrysler would cover it. Even I could find that online but they insisted it was not & attempted to bill me for $1,100 worth of recall related work. Fortunately regional Chrysler managers got involved & set the record straight. It shouldn’t have to go that far. Additionally they would they not honor the coupon I had for non-recall related (10% coupon would have been $60 savings) work because they said there was a ‘hidden’ $50 discount which was ‘better’. I couldn’t see the discount on the invoice nor is 50 better than 60. Listening to others in the waiting room there were stories of ‘I’m back again because they sold the parts they ordered for my repair to someone else’ and a dad on the phone saying ‘baby I’ll get to your birthday part as soon as I can. They say the car is gone but they’ve lost my keys’. With Chrysler’s name on the dealership, Chrysler needs to investigate & realign the management or continue to be associated with individuals who make up in greed what they lack in customer service. I have owned numerous dodge vehicles & visited many dealerships. I will now drive an additional 20 miles to give another company my business. More
by Appalled
Employees Worked With
Service : Fadil, Donna & Billy the service manager
November 23, 2019
Great customer service! I will certainly Be back. Everything was explained and well described. Thank you for such a great experience. Stefan was very professional. Everything was explained and well described. Thank you for such a great experience. Stefan was very professional. More
by Bekane79
Employees Worked With
Stefan
November 22, 2019
Superb Customer Focused Service Everyone gets busy during the normal work week and typically dread the Saturday oil change. Fortunately, I was able to get an appointment through the Everyone gets busy during the normal work week and typically dread the Saturday oil change. Fortunately, I was able to get an appointment through the website. PCDJR is ALWAYS busy. No matter what, each service advisor does their best to maintain professionalism and make every customer their top priority. I cannot express my gratitude enough for, once again, exceeding my expectations. The service department understands the customer focused servant leadership approach. With 15 years in the automotive business, I understand the pressure dealers are under. Without the employees, all of them at PCDJR, this business would not do so well. The owner(s), if they don’t on a regular basis, need to commend the PCDJR service group for their hard work and dedication. Under appreciate or undervalue your employees and there’s many employers who would love to have this superb group and pay them top market value!!! Thanks service advisors and team. JOB WELL DONE!!!!! More
by BNG82
Employees Worked With
Other Employees :
I did not catch her name. Office right after front garage door.
November 21, 2019
The service department is really good. They are quick and friendly and service advisor Fadil Hamidovic is the best he really helps you out and is very friendly. friendly and service advisor Fadil Hamidovic is the best he really helps you out and is very friendly. More
by Dsmith141711
Employees Worked With
Fadil Hamidovic
November 21, 2019
Radiator cap My new 3500 was low on anit-freeze took in 20 minutes I was out they fix the problem cracked radiator gap. Excellent service A++++ My new 3500 was low on anit-freeze took in 20 minutes I was out they fix the problem cracked radiator gap. Excellent service A++++ More
by mde7234
November 19, 2019
2019 Ram 1500 dealer damaged i took my vehicle in for an oil change and i got my vehicle back with a nice scuff down the side. i immediately go back to the dealer at which they te i took my vehicle in for an oil change and i got my vehicle back with a nice scuff down the side. i immediately go back to the dealer at which they tell me they didn’t cause the damage but they gave me a tube of touch up paint and told me “theirs plenty in here for if you hit anything again” lol ya thanks maybe if i come here again and y’all scratch my truck i will need to use it again. i have images from the moment it was seen More
by ibrandonvetrano
Employees Worked With
not sure who it was but he had access to the cameras and showed me literally less than “half” the footage to prove they didn’t do anything.
November 19, 2019
Pleasant experience Stefan was polite,courteous and professional, which many people seem to lack today. I will be building next door soon and will definitely return if an Stefan was polite,courteous and professional, which many people seem to lack today. I will be building next door soon and will definitely return if any issues should arise.. More
by Mdenmark
Employees Worked With
Stefan
November 19, 2019
Ownership change has improved my service experience Returned to this dealership after staying away several years and had a great experience. Only came in to get a recall repair done but was really impre Returned to this dealership after staying away several years and had a great experience. Only came in to get a recall repair done but was really impressed with the short time required. Donna the Service Adviser was very pleasant to deal with and very knowledgeable to my recall repair. I will be back for my next maintenance service. Waiting area was very modern and clean. More
by Conner
Employees Worked With
Donna
November 19, 2019
Donna Bell is the Best to deal with!!! Every time we take our Jeeps in for service, we deal with Donna Bell ! She ALWAYS goes above and beyond to take care of our needs ! Outstanding custom Every time we take our Jeeps in for service, we deal with Donna Bell ! She ALWAYS goes above and beyond to take care of our needs ! Outstanding customer service and communication!!!! Will Not deal with anyone else but her !!!!! Thank you so much Donna for being so kind and great to us !!!!! More
by Jeep Gladiator 2020
Employees Worked With
Donna Bell
