Pearl Chrysler Jeep Dodge Ram

Family Like Experience In March of 2019, I decided I was no longer happy with my current (now past) vehicle. I decided to visit Pearl Chrysler Jeep Dodge Ram to see what the In March of 2019, I decided I was no longer happy with my current (now past) vehicle. I decided to visit Pearl Chrysler Jeep Dodge Ram to see what the inventory had to offer. From the moment I stepped through the doors I felt welcomed! Blayne is one of the best dealers that I know and will help anyone out with their automotive needs! Would definitely buy another vehicle from him, and Pearl! More

Horrible Service I have been in sales for 16 years and the key to sales is customer service. This dealership has NONE.. I went to this dealership because people said t I have been in sales for 16 years and the key to sales is customer service. This dealership has NONE.. I went to this dealership because people said their service depot was good I went to get service done on my 19 ram limited and have other vehicles as well. After 3 weeks of trying their customer service is horrible. No one comes to your vehicle and greets you at the service drive then once you go up there in my case I have recalls and a few other issues and need a loaner cal they didn’t have any for over 3 weeks however when I tell them which they played the run around game that I am allowed $35 a day from enterprise they tell me well we’re busy so you call them like are you kidding me. I’m the customer it’s not my job to do yours needless to say I pulled right out of the service drive after multiple attempts to have them do what is right by the customer More

Purchased a new Pacifica Hybrid Purchased a Pacifica Hybrid from Jim Skidmore and I have to say it was by far the best car buying experience we have ever had. We visited many other Purchased a Pacifica Hybrid from Jim Skidmore and I have to say it was by far the best car buying experience we have ever had. We visited many other dealers while doing our research on the Pacificas. Jim was very straight forward and transparent throughout the process. He gave us a fair price on our trade ($1000 higher than the quote from the dealer we bought it from) and showed us his bottom line price on the hybrid. We left and checked other dealers. Another local dealer stated there was no way Jim would honor the price he quoted us, as there had to be hidden fees that we would incur during the finance process. This was absolutely not the case. The price was what Jim quoted us (I even took a picture of the price and sent it to the other salesman, no response). Great transaction from beginning to end. Thanks again! More

RIP OFF SERVICE CENTER Would not give estimate, refused to call with estimate before work was done, forced me to pay for work I did not ask for or approve, would not apologi Would not give estimate, refused to call with estimate before work was done, forced me to pay for work I did not ask for or approve, would not apologize. They scam you by refusing estimate and not calling first More

Best experience ever! Wow, I didn't know that dealerships could be like this! Great experience from the moment I walked in the door. Everyone is friendly and gave me the fe Wow, I didn't know that dealerships could be like this! Great experience from the moment I walked in the door. Everyone is friendly and gave me the feeling of being a valued customer, not just a number. I was pleased with the timeframe from start to finish to purchase my car, thankful it wasn't an all day long, exhausting process. Very impressed and I will be back! Thank you again! More

Pre-Owned Truck Purchase Found online the pre-owned truck wanted at Pearl. Called to discuss at length before I drove an hour to see it...they did a nice job describing it in Found online the pre-owned truck wanted at Pearl. Called to discuss at length before I drove an hour to see it...they did a nice job describing it in detail, which I later found to be honest as well. Made the drive, loved the truck. Made a deal which ended up being a very fair price and they gave me almost full KBB trade-in value for my ride (around $19K). In all honesty it was a rainy day and also the last day of the month, which I was conscious of, but my salesmen was nice and I left there happy. That is what is all it is about, right? More

Lied about the car. Lied about the deal. I have a deal worked up over the phone... A Week later when I was ready to go down and get everything finished up, they changed their mind and said th I have a deal worked up over the phone... A Week later when I was ready to go down and get everything finished up, they changed their mind and said they wanted an extra 1500 dollars for the car! They said "its summer and we know we can get more than that." But a week prior it was summer too.... Why wouldn't they just not make that deal to start with? When I argued and wanted to speak with a sales manager, or the owner of the dealership, NOONE answer, got everyones voicemail, and no call back... this dealership is the reason the car business has the crappy name that they do. More

Cherokkee Service and Oil Change I brought my 2014 Jeep Cherokee in for its first oil change. While there the crew handled to TSB issues. They asked if I had the time to get it done a I brought my 2014 Jeep Cherokee in for its first oil change. While there the crew handled to TSB issues. They asked if I had the time to get it done at the same time the oil was changed and that it would take approximately three hours. They were up-front and handled everything to my satisfaction. Well done for my first experience. More

Very good experiance and very knowledgeable about the cars we looked at and checked up to make sure we could pull our boat with the car we bought. cars we looked at and checked up to make sure we could pull our boat with the car we bought. More

I purchased a used car from Pearl and my salesman was great! He was easy to talk to and was very helpful in getting the items that I requested to be included in the sale. I had worked out a pre-approve great! He was easy to talk to and was very helpful in getting the items that I requested to be included in the sale. I had worked out a pre-approved loan with one of the banks and the financing department was actually able to find a better rate for me. My only disappointment was in the customer service department manager and service department manager when I went in to pick up a cargo cover that had been ordered, as they were too busy to install it for me and as a senior citizen, no one offered to help carry out the awkward package that it came in. Fortunately for me, one of the other salesman saw me struggling with the package was nice enough to help me out with it and actually took the 10 minutes to install the cargo cover, which was greatly appreciated. Overall, my experience was good and I will take advantage of the free oil changes in the future that was part of the purchase deal. More