Pearson Nissan Of Ocala

As always Zach was very helpful and provided excellent customer service. Also very happy with the work done. customer service. Also very happy with the work done. More

They was very professional and took care my knees in a timely manner very satisfying of the work timely manner very satisfying of the work More

Had a bad experience, wrote you about it. My service advisor was Christina, the same as last time. She was attentive and informative this time. Thank you Christina, another member of your ser My service advisor was Christina, the same as last time. She was attentive and informative this time. Thank you Christina, another member of your service team jimmy morejon was telling another team member in the middle of the sales floor how people shouldn’t waist his time bringing their cars in for battery checks, that’s what jiffy lube is for. (My car was the one in for the check because it turned off on the road as I was driving it) I told my service advisor who said her advisor spoke to him? Your website says your customer service is the best and honestly I experience terrible customer service almost every time I come. I called today and have been told 4-5 times throughout the day the service advisors are too busy to talk and I need to leave a message. I left a message this morning at 8:48am and no one has called me back. When I told the receptionist I’ve been calling all day and left a message and that phone customers are important too, I have something wrong with my car, she said, “They are busy dealing with customers that were here first.” That were here first, I’ve been calling since 8:48 this morning. I am a customer, I’m trying to gauge if I should bring my car in. It’s just mind blowing that I keep experiencing this. It seems to be a cultural problem. I’m not the only one, I have friends who have had Nissan and purchased different cars so they didn’t have to deal with the lack of customer care. It’s not just about selling cars it should also be about retaining the customers that you currently have. I’ve had a Toyota and a Kia and never experienced customer service issues like this. It’s disappointing, I like my car, and I honestly would not recommend a Nissan because of the lack of customer service or care when issues are brought up. My dad was looking to purchase a new car asked me about mine, I told him about the customer service and he purchased else where. It’s sad. More

Overall very good. Bad battery, which they fixed under warranty. However had to go to Ram directly to get backup camera working, Pearson did cover the cost. Bad battery, which they fixed under warranty. However had to go to Ram directly to get backup camera working, Pearson did cover the cost. More

The salesman didn’t tell me all I needed to know about the car and he made me think that I could afford it. Which I couldn’t because I have my 99 year old dad to take care of. And I’m going to have to fil the car and he made me think that I could afford it. Which I couldn’t because I have my 99 year old dad to take care of. And I’m going to have to file bankruptcy on the car cause I can’t take care of my dad and make the high payments of the car More

Everything went smoothly. Gave recommendations for things that needed to be done. In and out. Gave recommendations for things that needed to be done. In and out. More

Great customer service, problem solving, promptly attention, clear information, faster job description and detailed. Thanks. attention, clear information, faster job description and detailed. Thanks. More

They treat you with courtesy, very professional and do a very good job, I was very happy the way the vehicle was cleaned and washed. very good job, I was very happy the way the vehicle was cleaned and washed. More

Isaac is very courteous and helpful and recommends The services I need. He is friendly and knowledgeable. services I need. He is friendly and knowledgeable. More

We couldn’t have received better assistance than what Christina provided. On Sept. 21st. her knowledge that came across of how Pearson Nissan service Department could provide the maintenance needed today Christina provided. On Sept. 21st. her knowledge that came across of how Pearson Nissan service Department could provide the maintenance needed today but she also upon my request was able to identify maintenance needs to keep my 2015 Rogue running tomorrow and hopefully the years to come. I have dealt with several maintenance departments and have never been able say I’m 💯 % satisfied but she made me a believer In Pearson Nissan Service Department. Looking forward to my next visit. More