Pearson Nissan Of Ocala

OK, HERE I GO. .. This is not meant to hurt anyone but instead, to be more precise and professional when giving out diagnostics and quotes to new clients. I brou .. This is not meant to hurt anyone but instead, to be more precise and professional when giving out diagnostics and quotes to new clients. I brought my sister Nissan Pathfinder 2013 with 73k miles for oil change on Friday, 2/25/21. The oil was changed on Sept 2021 among other repairs such as the front axle and other parts including the "DRIVE Belt". At that time the vehicle had 68k miles. The service was done at Jenkins Nissan. At the time we were living in Mount Dora, Fl. As per I was told by a former Nissan mechanic, all repairs done at dealerships are kept on file within the Nissan network, no matter where you take the vehicle, it will displayed when and what was repaired. Last Friday I received a quote not only for my oil change but including among other things, to have the "Drive Belt" replaced, again. I hesitated to approve the job at once. At the moment I couldn't recall if it was part of the previous repair. As soon I got home, I asked for the invoice for that job. VOILA! The "Drive Belt" replacement was included in the job. I asked myself, does it was visually inspected? How does the mechanic get to that conclusion? I google it and found that replace the belt on that model, the right side tire needed to be removed together with the plastic cover on the side. No way it could be visually seen from the top as you open the hood, as the service rep intended to convince me of the way it was done. Less, with only 4k miles ran after the replacement was done? My concern is that, if it was my sister, not knowing anything about cars, she could have said "yes, do it" and given the go-ahead for the repair. They should have checked the history of the vehicle before assuming, based on books recommendations and on the mileage, before writing the diagnostic. OJO!!! As a new Client, I was VERY disappointed. I went today 02/28/21 to the dealer with both receipts and the service rep that attended me on Friday and today was very sorry for what happened. He gave me the assistant Manager card to call but the trust has been lost already. We could have unnecessary spend $300.00. Thank you. More

This employees at this dealership are always very professional, knowledgeable and helpful. It is a pleasure doing business with Pearson Nissan. professional, knowledgeable and helpful. It is a pleasure doing business with Pearson Nissan. More

I was very impressed with the professionalism and courtesy extended to me. Zach kept me abreast of everything and recommended services which I definitely needed. He saved me the expense of replacing courtesy extended to me. Zach kept me abreast of everything and recommended services which I definitely needed. He saved me the expense of replacing my ignition by repairing it. My 17 Nissan Rogue now runs like new again! Thank you Zack! More

Evan and the team were kind, professional and customer oriented. Didn't try to make me spend more than I wanted to. oriented. Didn't try to make me spend more than I wanted to. More

Okay on time. Safety concern. Checking everything overall. Give advice on repairs that are needed. I was shocked that there was a credit repair program. Safety concern. Checking everything overall. Give advice on repairs that are needed. I was shocked that there was a credit repair program. More

Very professional and courtesy, a pleasure to deal with,I would recommend this dealership to friends. would recommend this dealership to friends. More

I think the service was very good. The waiting time is is challenging at times but I liked my service agent! The waiting time is is challenging at times but I liked my service agent! More

Dealership to the great job, the salesman was awesome and the price was reasonablec. Andy was a real great day to deal with. the price was reasonablec. Andy was a real great day to deal with. More

Hunter did a great job with the repair work on the bumper and paint work. and paint work. More

The Serviceman and his manager got in arguement with me and stated I was stupid woman because I I told him I didn't like how my car was running after they changed the oil. Before being service it ran very and stated I was stupid woman because I I told him I didn't like how my car was running after they changed the oil. Before being service it ran very quiet and smooth .Now it runs loud and gets Terrible gas mileage . I will probably not return fir any service for lack of trust. More