Pearson Nissan Of Ocala - Service Center

Faith in service department reduced ! Only if the car was under warranty or if certain services had been purchased along with the car. A recall was issued for the break ABS at the time I Only if the car was under warranty or if certain services had been purchased along with the car. A recall was issued for the break ABS at the time I brought the car in for an oil change and tire rotation. I was told it would take 2 hours when I returned to pick up the car they said no 4 hrs. Driving the car home everything seemed to be ok. the next morning driving to church. The car would beep, the brake light came on, then the AEB warning light and slip indicator light came on. Then Nissan connect sent me notice and said the brake fluid level was low. I was a nervous wreck worrying that my brake system may not work at all. If I had replaced the break fluid myself and that wasn't the problem then I was afraid that it might void the warranty or Nissan's responsibility to honor the recall. It does not make me have faith in the service department for anything outside of the oil change and tire rotation. Sincerely Valerie Friese More

Mr. Isaac Velazquez, does such an amazing job. He's very respectable, and goes out his way, to make sure you are satisfied in every way. He definitely deserve 5 stars. Blessed. 🙏🙌 respectable, and goes out his way, to make sure you are satisfied in every way. He definitely deserve 5 stars. Blessed. 🙏🙌 More

Service on 2014 Altima Excellent Service with Issac - His attention to detail and follow up are superior. There is no question he has my interests first. Solidly recommen Excellent Service with Issac - His attention to detail and follow up are superior. There is no question he has my interests first. Solidly recommend him. More

Disappointing Upon arrival for my appointment I was advised that my maintenance agreement had expired last Nov. It is upsetting that I wasn't told this when I made Upon arrival for my appointment I was advised that my maintenance agreement had expired last Nov. It is upsetting that I wasn't told this when I made the appointment. I left two routine service calls on the table. We do not travel a lot and our service intervals are longer then most. I think Pearson Nissan, or Nissan could have forewarned me so that I could have scheduled sooner and not waste time and money. I will not be back for service and most definitely not to purchase a car. Ralph Kolesar More

recall Brought Rogue in for rear camera visibility recall, found another issue prior to this recall, told Zach about it and after checking it out found it to Brought Rogue in for rear camera visibility recall, found another issue prior to this recall, told Zach about it and after checking it out found it to be a faulty sensor. It was replaced , recall was fixed and I was on my way. More

great service all around could not ask for any more professional help than what i recived every one was looking for my best interest could not have been more polite I thought could not ask for any more professional help than what i recived every one was looking for my best interest could not have been more polite I thought Jimmy was just great More

My cars are professionally and promptly maintained! I feel that both my 370z Nismo and Murano receive the most knowledgeable and competent service available anywhere! I'm particularly biased towards the I feel that both my 370z Nismo and Murano receive the most knowledgeable and competent service available anywhere! I'm particularly biased towards the Z and George and Corey could not inspire in me anymore confidence in meeting all of my baby's needs! More

My very first experience 4 years ago made you feel stupid for asking a question. Recently, Very unresponsive, doesn't keep you informed and doesn't return phone calls when they say they will. Doesn't listen for asking a question. Recently, Very unresponsive, doesn't keep you informed and doesn't return phone calls when they say they will. Doesn't listen. I've tried calling multiple times and apparently I'm a pain and they would rather not deal with me. I will be contacting Nissan directly and wouldn't own another one. More

Service on Nissan Rogue Had an oil change, tire rotation and recall remedy. As usual, Jimmy Morejon did an excellent job in handling our car's needs. Thanks Jimmy!!!! Had an oil change, tire rotation and recall remedy. As usual, Jimmy Morejon did an excellent job in handling our car's needs. Thanks Jimmy!!!! More

BLOWN MOTOR I purchased a certified pathfinder and within 40,000 miles - the motor is blown - I have submitted all service records but Nissan will not honor the w I purchased a certified pathfinder and within 40,000 miles - the motor is blown - I have submitted all service records but Nissan will not honor the warranty. I strongly believe they knew something was wrong with this car before they sold it to me, knowing that when I brought the car back they would not warranty it. Warranty Dept and Consumer Affairs are all Departments within Nissan USA, so they monopolize the decision. Consumer Affairs is to make sure the customer is being treated fairly however, they told me that it didn't matter what the reports say, it was denied. Nobody will talk to you and the Service Manager, Garry, is very sarcastic, and practically laughs in your face. The General Manager, Tony Bazar doesn't ever acknowledge anything. I have purchased 3 cars from this Dealership and I shouldn't be treated this way. More