Peltier Nissan

Came for service on 2009 Nissan; left with 2014 Nissan Peltier Nissan is the greatest. The service person rode with me and evaluated the possible problem. When he got back to the dealership, the mechanic Peltier Nissan is the greatest. The service person rode with me and evaluated the possible problem. When he got back to the dealership, the mechanic confirmed the first service person's theory and an estimate was given to me as the repairs were not covered by warranty. As the first service person had explained, his thoughts of the possible issue were not necessary to repair but could be repaired. He explained that it had to do with the great gas mileage that my car gets and if the repair were made, it would change the sound of the initial "take off" from 0-30 but would reduce my gas mileage. While he was working on this, I was taken to the salesman who sold me this car to talk about possibilities of a brand new Nissan. My son, Jordan McGuire, who helped me purchase my 2009 Nissan, had referred me to Luis Nunez. Jordan also refers other students from college at Huntsville SHSU to Luis. I had requested a meeting with Sales, through written communication with the dealership, during the week prior to my appointment. Luis Nunez is friendly, patient with the customer yet fast on getting answers about the inventory and potential contract on a new vehicle, and totally professional. I will continue to request Luis anytime I am looking for an new vehicle for me, my son, and my husband. The transaction was finalized by Randy Cantu, Financial Director, who also was involved with both the sales of the 2009 Nissan and now the 2014. He too, is very professional, friendly, and quick but thorough with all the paperwork which needs to be signed. However, Randy will take as much time as needed to explain the paperwork, such as the extended warranty to an old person, like myself. Thank you Peltier, Luis and Randy as well as the Service Department. I continue to do business with you.. More

I found a used vehicle at Peltier Nissan in Tyler, TX on their website and contacted Doug Kinnard about it. I told him we would be coming from Monroe, LA to look at it and asked him specific questions about their website and contacted Doug Kinnard about it. I told him we would be coming from Monroe, LA to look at it and asked him specific questions about it. I texted him the next day to say we were coming on Friday, 10/11/2013. I texted him again on Friday and said we were about an hour away from him. He still waited until we drove up to bother going out to the vehicle. The dealership was not busy when we arrived and about 12 salesmen were all standing in the parking lot staring at us. They claim the NADA value of the vehicle is $24,775 and they are giving the customer a “discount” of $2775, to make their price $22,000. I told him that neither the KBB or the NADA value of their exact vehicle were over $23,350. Doug said “Oh well our system generates the NADA value for us and it may be a bit inflated”. Seriously? The vehicle was so dirty that I had to figure out myself how to clean the windshield so that I could test drive it, Even though he started the test drive and made us switch drivers down the road. But he didn't bother cleaning it off. When he started it, it wouldn't turn over. It did on the 3rd attempt. There was a light on and he said he would get it over to the service center to have it checked. Said it "may" have an aftermarket gas cap?? Then when I asked for the Carfax report we found out it had been sold at auction twice and used as a fleet vehicle. And it was only 2 years old. I was told none of this over the phone. I tried to send him pics and vin info on my car to get a trade in estimate before going over. He didn't want to do that. The KBB and NADA trade in values on my care were $2500 to $3250. He offered us $750 for it. Clean title and one owner, never wrecked. Today, 10/24/2013, their website now has the “discount” listed as $6275, and their asking price is now $18,500. Oh and one more thing, we had to take our 6 year old out of school and bring him with us since we had to travel 3.5 hours one way. As I walked with him by a group of bored salesmen standing together telling stories one threw out 2 cuss words in one sentence within ear shot of us. Unprofessional. Needless to say, it was a totally wasted trip for us and I would recommend that NO ONE ever shop at Peltier Nissan of Tyler, TX!!!!!! More

I took my $42k vehicle in for a warranty repair on the A/C. They repair required removing the dash. During the repair, Peltier damaged the dash, back seat, glove box, radio bezel. They made an attempt to A/C. They repair required removing the dash. During the repair, Peltier damaged the dash, back seat, glove box, radio bezel. They made an attempt to "repair" the parts to no avail. I was then told that even though they did damage the vehicle, it was my problem and that they would not complete the repair. In addition, they forgot to fill the vehicle up with oil on its first oil change. I found this out after towing my boat 250 miles. Nissan makes great products, but stay away from this dealership at all costs. They will ruin your vehicle. More

Luis was a very nice, courteous salesman.  He followed our instructions just as we outlined for him, only had to go to him one time and he followed all our instructions. The sale was very easy an followed our instructions just as we outlined for him, only had to go to him one time and he followed all our instructions. The sale was very easy and one of the quickest I've ever done. He explained what he was supposed to explain very clearly and he did his job real well. More

The used car I purchased was in a wreck and I had to really grill the salesman and manager to find out what damage the car had had when they got it. I did get a decent price for the car but the three m really grill the salesman and manager to find out what damage the car had had when they got it. I did get a decent price for the car but the three minor issues I had w/ the car never got fixed although the salesman promised he would take care of it before I picked up the car. When I came to pick up the car the tire was flat, and the salesman said he checked it himself. There antenna repair had not been done and the tire valve caps were still missing. When I asked the salesman (for the fourth time) to handle it, he said it would have to be done on the "downlow" . I had told them for days to have it done for the price I agreed to purchase the car for. He never made it right and they cashed my hold check and I was supposed to have it returned. Still waiting for the returned check. Still waiting for the salesman to repair the antenna and still waiting for the manager to return my complaint call. It has been 2 weeks. P.S..a bit of advice, if you are female you will be referred to as "kiddo" by Matt even though he knows you are older than him. I know that if I was a 41 year old male, I would have not got near the condescending treatment. More