
Peltier Nissan
Tyler, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Ken Was Absolutely Amazing and he done everything he Could Do to get us a vehicle.❤️ he is so sweet and attentive and passionate about his job!✨ Could Do to get us a vehicle.❤️ he is so sweet and attentive and passionate about his job!✨ More
I was very unhappy with my current car. They got me in a new car that is wonderful. Very professional and took great care of me. I won’t go anywhere else! They got me in a new car that is wonderful. Very professional and took great care of me. I won’t go anywhere else! More
Working with Tanner and Riley was a pleasure. . I highly recommend Peliter Nissan when you're in the market for a new vehicle. . I highly recommend Peliter Nissan when you're in the market for a new vehicle. More
Courteous, helpful, honest sales personnel (Kendrick and Lupe) who were very upfront about aspects of the vehicle and process. No complaints there. The only issue is that there is a billboard directly outsi Lupe) who were very upfront about aspects of the vehicle and process. No complaints there. The only issue is that there is a billboard directly outside of the dealership that states how they handle trade in's and the management there tried multiple times and eventually succeeded in not following that promise which made us lose confidence in their managerial staff. More
Good people, courteous and helpful for the most part. The issue is the service department. I don't know that much about the quality of their work, but I get told one thing by the person reserving me an The issue is the service department. I don't know that much about the quality of their work, but I get told one thing by the person reserving me an appointment to get something done, then find out different from the advisors. This has now happened to us twice at this dealership. Not only this, the person(s) changing the oil and filters will not even touch the cabin filter because, "It is too difficult to get to. Like I said good people, but no one is on the same page. They desperately need better communication. More
Worst customer service there is. Put my car in the shop 10/3 and was just now able to get today 10/25. Their communication was non-existent, they went a full week without updating th Put my car in the shop 10/3 and was just now able to get today 10/25. Their communication was non-existent, they went a full week without updating the status. During this week nothing was done to my car, it sat there. I requested the service manager call, he/she did not call me. It took me calling and complaining for them to realize that when someone leaves, they need to assign that person's work to someone else. I was seriously considering trading my vehicle in for a new one after it was fixed, but it will for sure not be with Peltier Nissan. I will trade my vehicle for another brand and assure that I do not ever have to go back there. More
Went in for a recall issue. While there they tried to get me to approve all kinds of services not required by Kia service schedule. Almost $2000 for unneeded maintenance. No tha While there they tried to get me to approve all kinds of services not required by Kia service schedule. Almost $2000 for unneeded maintenance. No thanks. Don't even get me started about their dealer added accessories scam. More
I Do Not recommend buying a used vehicle from them, especially if you don’t live near. Thought it was a great purchase and great dealership but turned quick. Aug 12th drove over 3 hours and purchased a especially if you don’t live near. Thought it was a great purchase and great dealership but turned quick. Aug 12th drove over 3 hours and purchased a 2019 Lincoln. 481 miles later on August 19th, it left us sitting on the side of the road for almost a hour in 100+ degree heat due to it overheating so no A/C. Called Peltier Nissan twice to ask for help or guidance until we could get it towed, looked at and fixed….nothing! No call backs or help any way. Had it towed to a dealership in town but they couldn’t not look it it for 2 weeks so then had to pay $200 for a tow to the nearest Ford/Lincoln dealership that could look and it. On August 24th they found a cracked fitting a coolant line and quoted me $1000. Extended warranty denied the claim since it was under 500 miles and a “pre-existing” damage that the selling dealership should have seen. So in short, owned this vehicle for right at 2 weeks, only was able to drive it was 1 week/480 miles and have already spent $1200 extra. More
I just had a nightmare week of interaction with Peltier. This is what happened. I had a 6 year old Nissan Versa Note that was running fine. A couple weeks ago it started misfiring and the check engine l This is what happened. I had a 6 year old Nissan Versa Note that was running fine. A couple weeks ago it started misfiring and the check engine light came on. I thought I would limp it home but a few miles later it just totally died. I had it towed to the local shop I normally like. They looked at it, I don’t know for how long, and said they didn’t want to mess with it and suggested I take it to the Nissan dealer. So I had it towed to Peltier. Peltier’s diagnosis was a melted coil pack. The video the tech uploaded said “I believe that is the cause of your concern.” They wanted $1718 to switch out 4 coil packs, spark plugs and a fuse. $175 of that was the initial diagnosis, the rest was parts and labor. That seemed like highway robbery but I approved it anyway because my normal shop already rejected it and I didn’t have time to do it myself. Peltier also wanted to do 8 other service things at the same time, like transmission fluid, drive belts, air filters, rotate tires, wiper blades, etc (total more than $1000). I only approved the coil packs, plugs and fuse. A few days later I got a call that they had done the coil packs and it started up fine but that the transmission was slipping and wouldn’t climb a hill and it would need a new transmission, which was another $4800. That’s close to the value of the car, so not worth doing. So in the end they charged me $1718 to diagnose that the car was not worth fixing. Yes, you read that correctly. Let it sink in. Not only was I out $6000 (the value of the car), but I was having to pay $1718 on top of that. As soon as it was known that the car wasn’t worth fixing they started trying to get me to buy a car from Peltier. Every person I talked to tried to do that. I asked if there was a way they could work with me on the $1718 bill since that’s a lot of money to diagnose that the transmission was blown. I had no problem paying the $175 diagnostic charge since that’s really the only service I received. They said I could set up a payment plan on the $1718. They also tried to give me $1450 in trade-in credit for the dead car, which I’m sure they would just make up for by upping the value of the used car they were wanting to sell me. In the end they gave me a $100 off coupon that any customer could get. I will never be returning to Peltier for anything and won’t be buying a Nissan again. Nissan’s are notorious for transmission problems. Google it. I’ll be replacing this car with a Toyota. More
Kendrick Price went above and beyond to get the deal done. The best salesman I ever dealt with. He made you fill welcome without all the hassle in buying a new vehicle. If there anyone that I know needs done. The best salesman I ever dealt with. He made you fill welcome without all the hassle in buying a new vehicle. If there anyone that I know needs a car I will be sending them his way! More