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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
363 Reviews

364 Reviews of Penske Buick GMC Of Cerritos - Service Center

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June 11, 2024

I'm happy with the service they did to my truck. Donal it's very friendly all the time More

by ESLIGUTIERREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald moreno
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Helpful
June 08, 2024

Courtesy in the front desk and fast service thank you all you guys keep this service up More

by AALCALA08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
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Jun 08, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback on our front desk courtesy and fast service at Penske Buick GMC of Cerritos. Your satisfaction is important to us, and it's great to know our team met your expectations. Thank you for choosing us!

Helpful
June 07, 2024

Muy buen servicio muy amables muy muy recomendable atentos y muy rapido el servicio gracias More

by navator81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Morales
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Penske Buick GMC Of Cerritos responded

Gracias por compartir su experiencia sobre el servicio rápido y amable en Penske Buick GMC of Cerritos. Nos alegra saber que ha sido de su agrado. Apreciamos mucho sus recomendaciones.

Helpful
June 07, 2024

Mr. Albert Valencia is the best service advisor at the dealership. I have known him for over 11 years (since i bought the 2013 Buick Regal) . Please commend him - a highly trained subject matter expert. More

by CMEDINA100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
Report | Print
Jun 07, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience with our team at Penske Buick GMC of Cerritos. It's great to hear about the lasting relationship you've developed since purchasing your 2013 Buick Regal. Your feedback is valued deeply and will be shared with our staff.

Helpful
June 06, 2024

I was able to get a same day appointment. My service took less than two hours. Had a nice conversation with Albert, the service rep. More

by MRSLEAKS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
Report | Print
Jun 06, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for taking the time to share your experience at Penske Buick GMC of Cerritos. We are glad to provide efficient service and that you enjoyed your interaction with our team.

Helpful
June 05, 2024

Charged additional for tags initially, car delivered with no transmission fluid, had to have my used car serviced with Honda and they had my car for two weeks. Car never fixed. Had loaner car and had to call More

by STACIE.KIRBUS7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Stein
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your overall experience with our Service Department. Can you please send your preferred contact method to me? Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

Helpful
June 05, 2024

Was having trouble with my battery and it was replaced at no charge as it was still under warranty. They also checked my charging system More

by KMILLER35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Albert Valencia
Report | Print
Jun 05, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience with the battery replacement and charging system check at Penske Buick GMC of Cerritos. We appreciate your feedback.

Helpful
June 03, 2024

Our vehicle went in for regular maintenance, we had scheduled an appointment. Everything was done in a professional and timely matter. We appreciate the great customer service that we received by Don More

by ROBERTAMBAUMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
Report | Print
Jun 03, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your feedback on the regular maintenance service at Penske Buick GMC of Cerritos. It's gratifying to know that our team met your expectations in both professionalism and timing. We appreciate you taking a moment to acknowledge their hard work.

Helpful
June 01, 2024

Quick and easy drop off. I was also kept informed about my vehicle. My vehicle’s issues were fixed. More

by YANKPHAN210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
Report | Print
Jun 01, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your feedback on the quick drop-off, communication, and issue resolution with your vehicle at Penske Buick GMC of Cerritos. We appreciate it.

Helpful
June 01, 2024

Daniel was the best, great communication and helpful, thank you, we will be back again More

by MIKEK13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel in service
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Jun 01, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback on our team's communication and helpfulness at Penske Buick GMC of Cerritos. It’s great to hear you had a pleasant experience! Thank you for choosing us.

Helpful
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