Matthew Stein
Matthew Stein at Penske Buick GMC Of Cerritos

Matthew Stein

General Sales Manager

Penske Buick GMC Of Cerritos

18400 Studebaker Rd
Cerritos, CA 90703

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4.5
153 Reviews
4.5

153 Reviews

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153 Reviews of Matthew Stein

January 10, 2025

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Employee Rating

Was sold a lemon & they wanted to charge me to fix it, also got done dirty on a tire warranty, this place is garbage More

by CHAVEZSAMUEL0313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 11, 2025

Penske Buick GMC Of Cerritos responded

Hello, Please know that we take your feedback seriously. We understand your frustration with your purchase. You did purchase a high-mileage used vehicle and declined the purchase of an extended warranty. You brought the vehicle back after the dealer warranty expired. While we do everything in our power to recondition a vehicle, we do not know what will happen months from purchase. Regarding the tire and wheel warranty, we confirmed the mistake in coverage that you purchased and agreed to the full refund amount as soon as it was brought to our attention. I'm not sure how that is "being done dirty." Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

January 05, 2025

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I was impressed with their transperancy with pricing and their professionalism. No games, no hidden charges and they offered the lowest price of all the dealerships that I visited. I was able to leave with More

by Happy Customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Solis, German Rodriguez

Jan 06, 2025

Penske Buick GMC Of Cerritos responded

We appreciate your kind words about Penske Buick GMC of Cerritos. It's great to hear you enjoyed your truck-buying experience with our team. Wishing you many happy miles in your new ride!

December 29, 2024

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My experience with Anthony and German was nothing but a pleasure. Although I went to Penske solely to shop for the best price, I became convinced I would buy only from Penske because of their integrity. T More

by joeham7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Aguilar, German, Darren

Dec 30, 2024

Penske Buick GMC Of Cerritos responded

Thank you for sharing your positive experience with our team at Penske Buick GMC of Cerritos. We're happy to hear that their integrity and honesty made a difference in your car-buying journey. Take care!

December 27, 2024

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OVERALL EXPERIENCE WAS GREAT - ALL WENT WELL AND I HAD NO ISSUES THROUGHOUT MY BUYING TIME. More

by EDDIE.HERNANDEZ
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Jose Solis, SAUL - FINANCE DEPT.

Dec 28, 2024

Penske Buick GMC Of Cerritos responded

Penskező Buick GMC de Cerritos aimerait vous remercier d'avoir partagé votre expérience. Puissions-nous garder votre confiance pour vos besoins automobiles futurs.

December 23, 2024

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Bad service & no shuttle and no reply to all calls and messages. Very rude service advisor (guy middle bay area) More

by Jun
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Cristina Morales

Dec 25, 2024

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us, and I would appreciate the opportunity to speak with you about the level of customer service and communication you received from our Service Team. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

Dec 25, 2024

Jun responded

Hello Matt, Sure. I look forward to speaking with you. Best Regards, Jun

December 12, 2024

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Employee Rating

This Dealer Management is the poorest Management I ever seen, their actitud totally affects, the team service , this people acts like you are getting everything for free , plus , they don't respect for w More

by simbasanchez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Josue Moreno

Dec 15, 2024

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you about your experience with our team regarding the warranty offered on your vehicle. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

December 05, 2024

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A very exceptional buying experience with an amazing staff and wonderful managers who are very knowledgeable and are very helpful in creating a stress free buying experience. Truly satisfied with this d More

by ANONYMOUS932012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kay Inoue

Dec 05, 2024

Penske Buick GMC Of Cerritos responded

Thank you for sharing your satisfaction with Penske Buick GMC of Cerritos. Our team's goal is to ensure a smooth buying process and I'm glad it met your expectations. We appreciate any recommendations you send our way.

December 02, 2024

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Employee Rating

Alejandro and Matt were two of the most professional individuals I have ever had the pleasure of working with. I was in the market for a very specific vehicle and being that it is the end of the model y More

by MIKE@DENN.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alejandro Morales

Dec 03, 2024

Penske Buick GMC Of Cerritos responded

Thank you for choosing Penske Buick GMC of Cerritos. It's great to hear our team made the process smooth in securing your specific truck. We look forward to continuing this journey with you.

November 30, 2024

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Excellent! !! Javier was amazing. The entire team outstanding Highly recommend them Top notch service Very satisfied with my purchase More

by ivnprls
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alejandro Morales, Jose Rivera , Javier Garcia, Josue Moreno, Jose Solis

Dec 01, 2024

Penske Buick GMC Of Cerritos responded

Thank you for sharing such positive feedback. We're glad to hear you were satisfied with your purchase at Penske Buick GMC of Cerritos.

November 23, 2024

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Employee Rating

Very professional and always works to make the deal possible. I think Javier is class act More

by RVELADOR
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Javier Garcia

Nov 24, 2024

Penske Buick GMC Of Cerritos responded

We're pleased that you appreciated our team's professionalism. Penske Buick GMC of Cerritos is grateful for your kind words about our service.

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