Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
532 Reviews

532 Reviews of Penske Buick GMC Of Cerritos - Service Center

Sort by
December 07, 2023

Very accommodating, great appointment times . polite, professional and efficient, need to bring back complimentary car washes.... More

by TGALLARDO188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Dec 10, 2023 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback and we're glad you found Penske Buick GMC of Cerritos to be efficient and professional. We will consider the suggestion about the complimentary car wash.

December 05, 2023

Excellent service and time efficient. Definitely will return again to dealership. Service advisor very professional!! More

by CCVEGA0412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Moreno, Matthew Stein
Report | Print
Dec 05, 2023 -

Penske Buick GMC Of Cerritos responded

Appreciate your positive feedback regarding the efficiency of Penske Buick GMC of Cerritos and our professional service advisors. Your return visits mean a lot to us. Thank you.

December 03, 2023

I can’t believe an upscale dealer ship doesn’t provide a shuttle service. Coffee machine on the waiting lounge was out of order. Associate tried to send me in a wide cargo service van where my wife and I di More

by aotinajero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dep
Report | Print
Dec 04, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address your experience with our Service Department. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

December 01, 2023

The service was fast and friendly I gave five star I am happy the service. More

by Verameiling87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
Dec 01, 2023 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind feedback. We're grateful you found our service at Penske Buick GMC of Cerritos to be quick and welcoming. Please continue to consider us for all your needs in the future.

November 29, 2023

Thank you to everyone at this establishment. This place is really top notch . Sales , parts , service . More

by Drunk’n xxxxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone is awesome .
Report | Print
Nov 30, 2023 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind words about Penske Buick GMC of Cerritos and our departments. We’re glad to have offered you a satisfactory experience across sales, parts, and service. Your support is truly valued.

November 28, 2023

This dealer always takes great care of me and I will always come back for service More

by KRISSTEIN13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
Report | Print
Nov 29, 2023 -

Penske Buick GMC Of Cerritos responded

We appreciate your loyalty to Penske Buick GMC of Cerritos. Our team looks forward to continuing the high level of service you've come to expect. Cheers.

November 24, 2023

Mr Moreno was great to work with. I have had him help me two times now and he make the service easy and is very thorough in explaining the service. He is also very personable. More

by CONTACT14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josue Moreno, Matthew Stein
Report | Print
Nov 24, 2023 -

Penske Buick GMC Of Cerritos responded

We appreciate your feedback. Mr Moreno embodies the standards of Penske Buick GMC of Cerritos' service department, and it's nice to see his efforts recognized. We will pass on your kind words to him!

November 23, 2023

I spoke with Clarissa, Albert, and Donald. All were very cordial and helpful. Glad to have a Dealership close by that is trustworthy. More

by Markfl11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald, Albert
Report | Print
Nov 23, 2023 -

Penske Buick GMC Of Cerritos responded

We appreciate your 5-star review about dealing with our team at Penske Buick GMC of Cerritos. The trust you've put in us is great to hear. We look forward to seeing you again.

November 15, 2023

You guys were great, Alex was very helpful and informative. Would recommend him to my family and friends anytime More

by jimmyrafkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Morales
Report | Print
Nov 16, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, and thank you for sharing that you felt our staff was helpful and informative during your visit! Knowing their hard work was able to earn your recommendation brings us pride, and we truly appreciate you for taking the time to leave this thoughtful review.

November 15, 2023

Horrible service at the service department won’t return there next time for service appointment More

by LEACH1486
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Stein
Report | Print
Nov 17, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, I would like to learn more about your overall experience and the level of service you received from our Service Team during your recent visit. We pride ourselves on the high-quality standards we maintain here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

1
...
33
34
35
...
54