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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
444 Reviews

444 Reviews of Penske Buick GMC Of Cerritos - Service Center

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August 04, 2023

Albert could not have been any more professional. Only problem is month delay in obtaining repair part. Also get some xxxx coffee for early morning arrivees. More

by JAMESPAINTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
Sep 14, 2023 -

Penske Buick GMC Of Cerritos responded

Hi. Thank you for your 5-star review of your experience with our Service Team. We are so pleased that our team provided top-notch professionalism throughout your visit. Thank you for being a Penske Buick GMC of Cerritos customer and let us know if we can assist you further.

July 29, 2023

The impecable professionalism as well as the amazing service I received from the service manager Mr. Gary Bener and the service advisor Mr. Bernardo Reynoso deserve the highest of grades. I hope these More

by RYBARRA4145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernardo Reynoso and Gary Bener
Jul 31, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your amazing five-star review. Our Service Team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out to us here at Penske Buick GMC of Cerritos.

Jul 31, 2023 -

RYBARRA4145 responded

Feel free to share my review of the fantastic service you provided to me to whom every you would like. I think the public should know how great your attention to customer service is Thank you 😊

July 29, 2023

I was taken right away and waited for my car and it was ready when I was told More

by BJOJOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert valencia
Jul 30, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for taking the time to write about your great experience. It's rewarding to learn that our Service Team took care of you and your vehicle in a speedy fashion. We hope that you will continue to choose Penske Buick GMC of Cerritos for all of your automotive needs in the future!

July 22, 2023

Once again you guys knocked it out of the park. Your service department is top-notch. Thank you guy's so much. More

by BILLROGOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernardo raynoso #972818
Jul 23, 2023 -

Penske Buick GMC Of Cerritos responded

Thanks for the five-star review. Our Service Department strives to provide top-notch service promptly. We hope you continue to choose Penske Buick GMC of Cerritos for all your automotive needs.

July 21, 2023

Service staff was courteous and professional. Work was completed while I waited just a few hours. Facilities are always clean More

by DADBLESSED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Jul 21, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for the excellent rating and review. We are happy our Service Team at Penske Buick GMC of Cerritos was both professional and courteous during your visit. We thank you for your business.

July 19, 2023

Stephanie was professional and courteous. I had a scheduled appointment, I did not have to wait to be seen, and my vehicle was serviced and the work was completed in records times. More

by Vblack0925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Rosales
Jul 19, 2023 -

Penske Buick GMC Of Cerritos responded

We are glad you enjoyed great customer service working with our Service Team. Timely assistance is always valued here at Penske Buick GMC of Cerritos. Thank you for your positive review and for trusting us with your vehicle. We are here if you need any further assistance.

July 19, 2023

My service advisor Stephanie Villegas at Penske Cerritos walked me through a tough time I needed an engine replacement she was very nice and helpful and knowledgeable and made the process as least painful a More

by MICHAELNEWMANJ316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Villegas and the manager
Aug 15, 2023 -

Penske Buick GMC Of Cerritos responded

Reviews like yours absolutely make our day here at Penske Buick GMC of Cerritos, Michael. Our Service Team works tirelessly to provide the most helpful, knowledgeable, and smooth experience for each guest and we are delighted to know that is exactly what you received while replacing your engine. Thank you so much for being one of our valued guests, and do not hesitate to reach out to us if we can be of any further assistance.

July 18, 2023

Prompt service and competitive pricing , they never try to sell me anything I don't need. More

by JASONTORRES12969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Jul 18, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, thank you so much for your kind review. We are ecstatic to learn that you received prompt service from our Service Department at Penske Buick GMC of Cerritos and we would be honored to assist you with anything else.

July 18, 2023

Great People working there Great experience will recommend to family and friends . Alex and Matt were Awesome More

by nicasoy44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your recommendation and business. Our team here at Penske Buick GMC of Cerritos is overjoyed to learn that you had a great experience with us. Please feel free to contact us again if we can do anything else to assist you.

July 16, 2023

I purchased my car brand new at Penske in Cerritos a few years ago. Once the warranty was over, I continued coming here for repair service. They have been wonderful. The prices are reasonable and the servic More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert in the Service Department
Jul 17, 2023 -

Penske Buick GMC Of Cerritos responded

We are honored you took the time to leave us a five-star review. It brings us joy to know that our Service Department was wonderful and offered reasonable prices for excellent service. For any additional assistance, please feel free to contact us anytime at Penske Buick GMC of Cerritos.

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