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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
531 Reviews

531 Reviews of Penske Buick GMC Of Cerritos - Service Center

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December 23, 2024

Bad service & no shuttle and no reply to all calls and messages. Very rude service advisor (guy middle bay area) More

by Joonwoomaeng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cristina Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Stein
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Dec 25, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us, and I would appreciate the opportunity to speak with you about the level of customer service and communication you received from our Service Team. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

Dec 25, 2024 -

Joonwoomaeng responded

Hello Matt, Sure. I look forward to speaking with you. Best Regards, Jun

December 22, 2024

they completed my service quicker than expected service writer was very professional took great care of my vehicle More

by Wburch87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
stefanie
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Dec 23, 2024 -

Penske Buick GMC Of Cerritos responded

Thanks for sharing your positive experience with our service team at Penske Buick GMC of Cerritos. We appreciate your feedback.

December 19, 2024

We felt really comfortable throughout the experience . Great customer service. I would recommend to others. More

by Manuel.gonzalez1843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for the kind words about Penske Buick GMC of Cerritos. It's wonderful that you felt comfortable and are happy to recommend us.

December 19, 2024

excellent service - prompt and ample communication via text and phone calls, great explanation of service needed More

by FERNANDEZ.YESENIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
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Dec 20, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing. Happy to hear you had a positive experience with Penske Buick GMC of Cerritos!

December 13, 2024

Appointment was done in a timely matter, customer service was great. Will continue to service. More

by MGUERRERO614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech Donald
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Dec 14, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for choosing Penske Buick GMC of Cerritos, we appreciate your kind words. Looking forward to assisting you anytime.

December 07, 2024

Been coming here for years. Albert always takes care of me. One of the other reps seams to have an attitude. I still wish they had a car wash More

by PAULJROD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert in service
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Dec 08, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your continued trust in Penske Buick GMC of Cerritos. If you'd like assistance with the attitude issue, feel free to reach out so we can address it. We appreciate your feedback regarding the car wash service idea too.

December 05, 2024

A very exceptional buying experience with an amazing staff and wonderful managers who are very knowledgeable and are very helpful in creating a stress free buying experience. Truly satisfied with this d More

by ANONYMOUS932012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay Inoue, Matthew Stein
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Dec 05, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your satisfaction with Penske Buick GMC of Cerritos. Our team's goal is to ensure a smooth buying process and I'm glad it met your expectations. We appreciate any recommendations you send our way.

December 05, 2024

Did not feel welcome. The waiting was long. My drive is long to not be satisfied More

by EE7HERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept.
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Dec 08, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, We take our customer feedback very seriously. I would like the opportunity to learn more about your recent experience with our dealership and the wait time that incurred. Can you please send your preferred contact method to me? Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

December 01, 2024

Professional and quick service. I trust them with my car and wouldn’t take my car to any other place. More

by CMM0195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Dec 01, 2024 -

Penske Buick GMC Of Cerritos responded

We're grateful that you trust Penske Buick GMC of Cerritos with your car. Appreciate the recognition for our service!

November 27, 2024

Asked for a oil change and it wasn't done and they had my car for six weeks. I don't understand why? More

by ROSEMARYCAMPBELL223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 28, 2024 -

Penske Buick GMC Of Cerritos responded

At Penske Buick GMC of Cerritos, we aim for efficient service. Please contact us directly so that we can assist you further with this matter.

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