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Penske Toyota

Downey, CA

4.8
1,429 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,429 Reviews of Penske Toyota

March 14, 2024

Staff goes above and beyond expectations. Completely satisfied with car purchase. Would definitely buy from them again. More

by jleibl70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linh Lam, Sean Weaver, Jennifer Norsworthy
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Apr 13, 2024 -

Penske Toyota responded

We're content to learn that our team exceeded your expectations with your car purchase at Penske Toyota. We greatly value the feedback and look forward to maintaining high standards in future interactions.

Helpful 1
March 07, 2024

It was quick and easy , the staff is very nice and helpful 👍!! Definitely going back . More

by Katywillhoft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Apr 13, 2024 -

Penske Toyota responded

We appreciate your kind sentiments about our team at Penske Toyota. We rank efficiency highly, and it's fulfilling to hear you found everything easy.

Helpful
March 04, 2024

Service advisor Nancy Velasco was informative , fast and communicated everything I needed on my car thoroughly More

by daisyalcala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco
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Apr 13, 2024 -

Penske Toyota responded

We're thrilled to know our team - including Nancy Velasco - could provide you with an insightful and prompt experience at Penske Toyota. Your satisfaction means a lot to us, so grateful to serve your automobile needs thoroughly.

Helpful
March 03, 2024

Very pleased with the service this time. Steven Caballero was very friendly and very knowledgeable. Answered my questions and also very polite. More

by Lauramald17
Recommend Dealer
Yes
Employees Worked With
Steven Caballero
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Apr 13, 2024 -

Penske Toyota responded

It's good to hear that our team provided you with knowledgeable service at Penske Toyota. Thank you for the positive feedback.

Helpful
March 03, 2024

service is quick, easy and reliable. I would definitely recommend to any friends and family More

by Milkyundertone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Yanez
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Apr 13, 2024 -

Penske Toyota responded

Appreciate the kind words about Penske Toyota's reliable service. Recommending us truly means a lot to our team.

Helpful
March 03, 2024

I was very disappointed My appointment was @11:15 My car was in shop by 2-3pm I received my key and paid @ 5:15pm and I was waiting there, at coffee/snack waiting room for 6hrs. More

by magrodarte92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Yanes
Report | Print
Apr 13, 2024 -

Penske Toyota responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about your wait time with our Service Department for your appointment. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Eddie Swanenburg President & General Manager Penske Toyota (562) 904-5692 eswanenburg@socalpenske.com

Helpful
March 01, 2024

Fantastic service provided by Jesus with excellent follow up, and prompt attention. Highly recommend him ! More

by Mdaniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
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Apr 13, 2024 -

Penske Toyota responded

We appreciate your review. Our team strives to provide an efficient service - it's great to hear you recommend us. Thanks from Penske Toyota.

Helpful
February 29, 2024

Very professional customer service, Eric is friendly and very carefully explained the process. I didn't wait for so long. Thanks More

by Bessy
Recommend Dealer
Yes
Employees Worked With
Eric
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Apr 13, 2024 -

Penske Toyota responded

We're pleased to hear our team at Penske Toyota provided you with the helpful customer service we strive for. That's how we like all experiences to be - professional and efficient. Thanks for your recognition.

Helpful
February 28, 2024

The service was great I didn’t wait to long and the team was great thank More

by lourdesxio72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan m
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Apr 13, 2024 -

Penske Toyota responded

We appreciate your feedback and are pleased that you had a positive experience with the Penske Toyota team. We're here for your car needs anytime.

Helpful
February 28, 2024

Is always a great pleasure to visit this location to-do my car service the customer service is amazing. More

by carolroz125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't have names
Report | Print
Apr 13, 2024 -

Penske Toyota responded

We appreciate your kind words dedicated to the Penske Toyota service team. It's rewarding to hear about your positive experiences. Thank you for making us a part of these moments.

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