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Penske Toyota

Downey, CA

4.9
1,892 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,892 Reviews of Penske Toyota

March 18, 2023

No long lines and was in and out on 1 HR. Jasmine was my person and she was wonderful. More

by Grammyhallam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Report | Print
Mar 19, 2023 -

Penske Toyota responded

Thanks for taking the time to leave this stellar review. It is always our pleasure to provide timely care and wonderful experiences here at Penske Toyota. Let us know if there is ever anything else we can do for you.

Mar 19, 2023 -

Grammyhallam responded

Thank you for employing such kind and caring individuals in your service depsrtment lime Jasmine.

March 18, 2023

Always nice when you don’t try to get up sold on services you don’t need. It’s a bit of a drive for me but will continue to come here. More

by frontier636
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex R. , Sean Weaver, Jennifer Norsworthy
Report | Print
Mar 19, 2023 -

Penske Toyota responded

Hello! It is always our goal to ensure our customers are provided with upfront and honest care. Our Service Team here at Penske Toyota would be delighted to assist you again.

March 18, 2023

Great service from Service Advisor Jesus. Was upfront about the whole process all the way through. Would really recommend this dealership. More

by nicholas15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rodriguez
Report | Print
Mar 18, 2023 -

Penske Toyota responded

Thank you for giving our Service Team such a highly-rated review. It makes us happy to know that they were upfront and honest with you during this entire process. We appreciate your recommendation and hope that you decide to visit us here at Penske Toyota for your future auto-related needs.

March 16, 2023

Everyone is very helpful and it’s very clean and organized. Everyone is also very knowledgeable. More

by michellemoriel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Mar 17, 2023 -

Penske Toyota responded

It brings us joy to receive your five-star rating and review. We'll be sure to let our Sales Team here at Penske Toyota know about their great accommodating service.

March 16, 2023

The service was performed on my car quicker than the estimated time. The waiting room is very comfortable. The service department has always done a good job with my car. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Medina
Report | Print
Mar 17, 2023 -

Penske Toyota responded

We appreciate your 5-star review, Chris! It makes us so glad to learn that our Service Team returned your vehicle to you earlier than anticipated. Thank you for also highlighting how you found our waiting area to be comfortable as well. We are honored to have you as one of our valued guests, and it is our hope that you continue to visit us here at Penske Toyota for your future needs.

March 14, 2023

I’m a 1st time buyer and it was great ! ! All the paper work was fast and the service and help from the seller was awesome !! More

by Gracielaperezcruz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walter
Report | Print
Mar 15, 2023 -

Penske Toyota responded

Our Sales Team here at Penske Toyota is committed to going above and beyond to make every purchase seamless. Your feedback lets us know we're delivering on our promise of a superior experience.

March 14, 2023

Best place for service , personal very professional and friendly , they are recommended all service that you car needed with pushed to do it. More

by Jorge
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard T.
Report | Print
Mar 15, 2023 -

Penske Toyota responded

Jorge, thank you for taking the time to leave a positive rating and review for us at Penske Toyota. We're happy our Service Team could meet your expectations. Please don't hesitate to reach out if there's anything additional we can do for you.

March 12, 2023

They are very friendly. after having my vehicle serviced here I do not experience problems. More

by Jennie
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez
Report | Print
Mar 13, 2023 -

Penske Toyota responded

Thank you for trusting us with your automotive servicing needs, Jennie. Our Service Team is delighted to have the pleasure of providing you with friendly care and 5-star experiences. Let us know if there is anything else we at Penske Toyota can do for you.

March 11, 2023

Shane Burson and Bao Nguyen were very quick to assess the issues with my vehicle and get it repaired. I am very pleased with the service I received More

by jhurley78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Burson and Bao Nguyen
Report | Print
Mar 12, 2023 -

Penske Toyota responded

Thank you for your great review. It is wonderful to know our Service Team was quick to assess the issues with your vehicle and able to get it repaired in a timely manner ensuring you had a pleasant experience here at Penske Toyota. Don't hesitate to reach out to us for any future needs, we are here to help.

March 09, 2023

Costumer service at Penske Downey was great from sales to the finance office and the service department. More

by g1twelve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wu tang
Report | Print
Mar 11, 2023 -

Penske Toyota responded

Hello! Thank you for taking the time to share this excellent feedback. We are thrilled to know that you received 5-star customer service from our Sales and Service Departments here at Penske Toyota. We hope to be of assistance to you again.

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