Peoria Ford

What a horrible place. Went in for a simple safety recall for 2015 F150 XLT 4X4, 3 days later received vehicle back after their extensive maintenance.Was told vehicle was s Went in for a simple safety recall for 2015 F150 XLT 4X4, 3 days later received vehicle back after their extensive maintenance.Was told vehicle was safe to drive. Drove home almost got into another accident safety recall wasnt done properly or didnt take vehicle downshifting from 6 to 2. Now this morning started vehicle and engine wont go into any gear! Now my engine looks like this. Looks so wrong. BEWARE also check Yelp reviews. Also oil stains in the vehicle. SMH More

Waited 3 hrs and 45 min, with an appointment, to complete a factory recall. The service Dept did not top fluids or wash my truck. a factory recall. The service Dept did not top fluids or wash my truck. More

Absolutely terrible and disgusting. A salesman named STEVEN BUNTING made a deal with me and after verbally telling my loan officer who to write the check to, agreed to “hold the keys” a A salesman named STEVEN BUNTING made a deal with me and after verbally telling my loan officer who to write the check to, agreed to “hold the keys” and meet me first thing the next morning, as it was late evening and me being 3 hours away. An hour later, he texted me Hey Lakota, the truck just sold but would be glad to sell you another… He broke his word that he gave me in writing and hid behind their policy of not holding cars, which he agreed to do. This was a rare, hard to find truck that is not simply found in good shape. STEVEN BUNTING BURNED ME. This is the gist of my experience with them. ZERO STARS 👎👎👎 More

In February I drove my Expedition to Arizona for Spring break, Spring Training, and also a work thing. I brought my family. The idea we had, since we had time, was to get our transmission serviced at Peo break, Spring Training, and also a work thing. I brought my family. The idea we had, since we had time, was to get our transmission serviced at Peoria and checked out for serious problems... there was a slip in a couple gears. Took it in, walked around for 4 hours,... sat in the waiting room for another hour... approached the same service desk I dropped it off to, the man found my key in a pile of paperwork, he shook my hand and told me my car was in great shape, charged me over $300 for the transmission 'service and flush,' ordered the "detail" on my Expedition and I drove away. There was no noticeable improvement in the slip, so I chalked it up to something we'll have to deal with, since everything else 'looked good.' Flash forward LESS THAN A MONTH. My transmission completely goes out. We are now back in Utah, so we take it to our Ford dealership... they tell me #1: There is metal in the fluid (which makes sense because the gears started grinding the day before), and #2 the fluid looks really bad, and in their words "doesn't even look like they put the right fluid in if they changed and flushed it at all." By the way, I have a sample of that fluid and someone willing to testify stashed away. I contact Peoria, they hang up on me the first time... put me on hold for a crazy amount of time the second call. I contact Pat's office, they call my wife and then never try us again... no contact info left, nothing. Oh, and their "quality" service caused me to have to replace my transmission at a cool $9k. This needs to be dealt with. They didn't reply to the AZ attorney general's request, and I'm now leaning towards a lawsuit. This is crappy work and it seems like Peoria Ford is OK with that. I'm sorry if this service post is on a sales site, but lets be honest... The tree has bore crappy fruit. Pat, you are welcome to call me and pay for my transmission voluntarily, or get sued for more. Up to you. More

I purchased a new 2025 Bronco from Peoria Ford. My concerns are with the financing process and handling after the sale. I came in with pre-approved financing through my own credit union, yet lat My concerns are with the financing process and handling after the sale. I came in with pre-approved financing through my own credit union, yet later received communication from another credit union regarding a loan, creating confusion about where my financial information had been submitted. When I asked for clarification and documentation, the finance department was not transparent and would not provide clear answers. I also discovered an advertised vehicle feature (window tint) was not actually on the vehicle and was uncomfortable being told a 5-star review was needed before reimbursement would be processed. Most concerning, I paid for GAP coverage through the dealership as part of my finalized paperwork, only to later receive notice that it was denied (“cannot pay cash for GAP”). I had to purchase replacement GAP through my credit union, and repeated requests for response and reimbursement have gone unanswered. The vehicle itself is great, but the lack of transparency and follow-through after the sale has been disappointing. I strongly recommend buyers carefully review all financing paperwork and verify any add-on products immediately. More

The Worst Ford car dealership sales/customer service experience ever!! I called about a Explorer King Ranch and was told by the internet department it was available. We setup an appointment for the nex experience ever!! I called about a Explorer King Ranch and was told by the internet department it was available. We setup an appointment for the next morning to come see it. I was told it would be detailed and setting out front in the morning with the carfax report. When i arrived, neither of the sales people were available and the car was not outside waiting as they committed. Someone else from the department tried to come out and be helpful. She didn't know where the car was so we started searching the back lots. We finally found it and i was told it needed service and i could not drive it until it was finished. I said, but i was told it would be setting up front and ready to go? She said sorry nothing i can do about it. We spoke to another sales manager on the way out and he apologized for it not being ready and said he would follow up with the reps. She thought it would be ready in a day or so i asked to be notified so i could see it when ready. The next morning I received an email from Michael England and Pat Hinkley both asking that i reach out to them to discuss the issue. I reached out to both of them that morning and followed up in the afternoon. No one responded. Then later that evening, I received a call from the same internet sales contact asking when i wanted to come in and look at it (for the second time), So, I was planning to go the next morning again to look at the detailed and serviced car. Then 2 hours later, I received a text and was told this - "Hey a customer saw and bought it site unseen. If anything comes by i can let you know. Or, how about a new one" WHAT! Are you kidding me?? Unbelievably poor customer service in our eyes. 1st to call, 1st make an appointment go there and look at it, 1st in line to see it when it was ready, then told sorry we sold it to someone else... More

Miguel Ruiz & Chris Verduzco were awesome to work with. They listened to everything we were looking for in a vehicle. I would definitely recommend both of these gentleman & the dealership to family an They listened to everything we were looking for in a vehicle. I would definitely recommend both of these gentleman & the dealership to family and friends More

Every time I come to Peoria Ford whether it be for service or buying a new car I am always greeted with wonderful people. They work very hard to get the deal that you need to be comfortable and greatl service or buying a new car I am always greeted with wonderful people. They work very hard to get the deal that you need to be comfortable and greatly appreciate that. Thank you for my 2025 broncos sport More

So far I have been pretty happy with Peoria Ford. My rear bumper step had a gouge in it when I first purchased it. Talked with Beverly and Josh and they took care of it free of charge. I’ve worked wi My rear bumper step had a gouge in it when I first purchased it. Talked with Beverly and Josh and they took care of it free of charge. I’ve worked with Josh on some smaller items as well. My hope is Peoria Ford will continue to provide good customer service going forward! More