Peoria Ford

had great service customer relationship was excellent would definitely go back. Thanks. Forward for a great experience. would definitely go back. Thanks. Forward for a great experience. More

I had the pleasure of receiving exceptional support from Cliff during my recent visit to Peoria Ford, and I must say it was a top-notch experience. From the moment I walked in, Cliff and I engaged in multip Cliff during my recent visit to Peoria Ford, and I must say it was a top-notch experience. From the moment I walked in, Cliff and I engaged in multiple discussions about my beloved Mustang throughout the entire process. His commitment to keeping me informed with constant updates truly stood out. The journey began with the quick service team, and when my Mustang required some extra attention, it seamlessly transitioned to another department. What sets Cliff apart is his proactive approach in keeping me in the loop regarding every new development. His communication was not only informative but also conveyed a genuine sense of politeness and professionalism. Before this experience, I had reservations about entrusting my vehicle's maintenance to a dealership, as I always held the belief that they might be more interested in their bottom line than customer satisfaction. However, my interaction with Cliff completely shattered those preconceptions. He added a very personal touch to the service, which made me feel valued and appreciated as a customer. My experience with Cliff at Peoria Ford was not just about great service; it was about building a relationship and ensuring that my Mustang received the best care possible. I couldn't be happier with the outcome, and I'm now looking forward to referring my friends to bring their Fords to this dealership. Thank you, Cliff! More

Had a short block replaced in my 2018 Ford Fusion October 2022, which Ford covered because it was a problem they were having with Fusions. In late August 2023, with only around 35,500 miles on the car (aroun 2022, which Ford covered because it was a problem they were having with Fusions. In late August 2023, with only around 35,500 miles on the car (around 5000 after the new short block), the car died on a busy highway. It was towed to Peoria Ford. About a week later the service department called stating “a rock” had shred the timing belt and broke a sensor. They said this was “road hazard” and not covered by the Extended Warranty we had purchased from them or Ford. We were told we would need to pay for the repair. We had several conversations about how this could happen, especially when there is a shield that protects the belts. The service manager refused to listen, stating it’s a common occurrence. He did not produce the belt or rock, but did come up with “a belt” later (not sure if that was our belt or someone else’s). We had no choice but to pay and bring our car home. We consulted an expert. The unbiased expert who has decades of owning a Ford dealership and service department stated that absolutely wouldn’t happen. He immediately said that would occur if the belt wasn’t put on with the correct tension, which is what we had questioned the service manager on. I wish I had looked at the reviews for this dealership or service department, but I now understand why their reviews are so incredibly poor. I agree with other reviewers, I will not return nor recommend Peoria Ford! They are happy to sell you a vehicle, but after that, buyer beware! More

Used Car department aside from Dalida and Andrew lack customer service and are just outright dishonest. Terrible experience for my daughter who was a first time purchaser of a truck. Finance dept was dis customer service and are just outright dishonest. Terrible experience for my daughter who was a first time purchaser of a truck. Finance dept was dishonest and kept trying to nickel and dime us. More

eoria Ford Shameful! Instead of admitting they made a mistake they would rather charge you for something you don’t need! Is this how they treat all disabled senior women? Instead of admitting they made a mistake they would rather charge you for something you don’t need! Is this how they treat all disabled senior women? Or everybody? Took my F250 in for a recall and oil change. After three days I had to leave a message to see if it was done; I got a text back saying the oil change was done but the recall couldn’t be completed due to my heated steering wheel. Shortly after picking it up alarms and warning light started coming on saying “service advanctrac and hill decent fault”. I immediately called an talked to the advisor and the service manager explaining I needed it looked at right away because it’s the only vehicle I have and I live 1.5 hours away. I got there at 7am and at 10:30 they told me it wasn’t anything they did but it needed an additional part at $1400.00. After asking to talk to the GM I was told he wasn’t there, but after I big enough stink he “magically” was there! I outright ask him if the tech started to do the recall then realized it wouldn’t work on my heated steering wheel. He assured me me no, but he could help me a little on the cost of the work. Yet another joke! I told him no! Immediately I went down the street to the Chrysler dealership where I know a tech and within 10 mins my truck was fixed and have had no issues. So the Ford tech had started the recall in some capacity then after realizing he couldn’t do it put it back together but did not recalibrate my steering wheel throwing my traction control out of whack. MORAL OF THE STORY: DON’T go to Peoria Ford! More

My Ford Mach E had no AC. I called around to 4 nearby dealerships and none of them were able to get my car in for service for over a week. However, when I called Peoria Ford, I called around to 4 nearby dealerships and none of them were able to get my car in for service for over a week. However, when I called Peoria Ford, Carlos answered the phone and got me right in. They gave me a brand new Bronco as a loaner and had my car fixed under warranty in 3 days! What an awesome experience!!! More

We have had a fleet truck in there since April because of an issue by Ford manufacture. It took them all this time to get a part. Then since my car has been sitting in the Arizona heat for months it has a ba an issue by Ford manufacture. It took them all this time to get a part. Then since my car has been sitting in the Arizona heat for months it has a bad battery and they are charging me 600 dollars for it plus they said I need work on my brakes! Our 2019 Ford 150 has a bad Cam Phase that after googling on the web this Cam us a faulty item and Ford is stick it to consumers by making them pay to fix fords problem. We are ready to file a complaint with the FTC for unfair business practice and contact a lemon law lawyer More

This dealership is terrible on sales. Their sales measured absolute mean spirited person. I sold cars for 20 years and if I treated customers like he did my dealership would have run me o Their sales measured absolute mean spirited person. I sold cars for 20 years and if I treated customers like he did my dealership would have run me off the first day. Then they pawn me off on I guess the general manager who knows he didn't introduce himself, his name was Rob and he said if they got to the number I wanted which they did. But after being berated by the sales manager about my credit score and how come it was so low and that he didn't think he could get to the number I wanted at the last minute he said he could get there. But he never wrote it down and he never put it in writing, which tells me it would have came back you know $10 or $15 higher than what I was willing to pay per month and he would whine and cry if I was only $15. Salesman Nick was great. The sales manager who didn't introduce himself was a complete rear end. And if he worked at the dealership I work for they would have fired him on day two for that attitude. And Rob give me some song and dance about how they put so much time in, most time they put into it was about 30 minutes and the rest of the time they were looking for my key so I could go home. It's been 45 minutes waiting him to find a key they were blaming on somebody else had. But it was seriously showed up on this Rob's desk. Like I said sold cars for over 20 years, both Fords and Chevrolets both new and used and the dealerships I work for would have ran this cat out of town. More