Peoria Ford

Went to the dealership in January and bought a used vehicle. 2 months later the cars cooling system broke down and they said that I would have to have it towed there and that they would pay no costs, vehicle. 2 months later the cars cooling system broke down and they said that I would have to have it towed there and that they would pay no costs, even though I told them what was wrong with it. In the end and $2000 later they still have done nothing at the requests of reimbursement for me. These people are twisted, mean, extremely rude, uncaring, do anything they can to get more money in their pocket. Their service department is a complete joke. I believe that they should have rebuilt their dealership with tax dollars, in hopes that they might have treated people better and with much better quality, rather than rip them off at every corner. I tell EVERYONE not to go there. I REPEAT DO NOT GO THERE!!!! There are a ton of better dealerships around the valley and will treat you a lot better. Whether you are spending $5000 or $100,000 they treat you like crap. PLEASE DON'T GO THERE!! More

I recently purchased a GT500 and I have never had so much fun buying a vehicle! The process was quick and efficient and they answered all of my questions, I was pleasantly surprised how knowledgeable the sal fun buying a vehicle! The process was quick and efficient and they answered all of my questions, I was pleasantly surprised how knowledgeable the salesman was about the car. Once we had an agreement on the price the manager walked me to the finance department and chatted with me while the finance manager was preparing the paperwork, which took about 15-20 minutes. Once the paperwork was signed I was taken to my new car and shown all of the great features. During this process the general manager was walking through the showroom and stopped to congratulate me on my new process as well as asking me if everyone took care of me. I will never buy from any other dealer, Peoria Ford has raised the bar on the car buying experience. Thank you to all employees that were involved with my purshase! More

We went into Peoria Ford to inquire about a price on an Escape advertized several times on a local television channel. I asked the first salesman who approached if they had the advertized vehicle at the ad Escape advertized several times on a local television channel. I asked the first salesman who approached if they had the advertized vehicle at the advertized price. He couldn't answer and wanted to walk the lot to look. 106 at the time and i said no, too hot to walk. We went inside and a while later another sales rep approached with the first man. He couldn't answer the question either. But asked if I cut the ad out? I said no, too hard to cut an ad off television. He was "annoyed" because I told him I was only interested in the advertized vehicle. Hence the third salesman, a manager. Still no answer. When I asked the question again, he was vague and said the car was a manual and condescendingly asked if could I drive a manual. I said indeed I could, but I wanted an automatic then followed with how much more it was and did he have it in stock. He said he'd have to order the manual?? At that point there was no doubt no one at Peoria Ford knew what they were doing or was deliberately being evasive and we left. I would not recvomend Peoria Ford. The don't represent Ford well nor appear honest. More

A year and a half ago I took a vehicle in for a trade and long story short, the terms I agreed on initially looked like the terms on the contract but what I didn't realize was that my vehicle trade was not e long story short, the terms I agreed on initially looked like the terms on the contract but what I didn't realize was that my vehicle trade was not even accounted for toward the overall value of what I was purchasing. Not only that, but my purchase was somehow contorted into a lease so I do not even own this vehicle now and after I am done with the lease I will still have to pay $12K to purchase it outright. I was actually told that I would own the vehicle outright at the end of my payments, not that I would owe another 12 grand. Between that and the $5k in equity in my trade in I was SCREWED. I signed the paperwork like a fool without going through the fine print with a fine tooth comb. Last week I decided to give them the opportunity to make things right and they tried pulling the same scam on me again except this time it was even worse, they tried tacking on over $7,000 in "fees" on a $23k vehicle over what the advertised sticker price for that specific vin number was on that car. They lied to me repeatedly and treated me like a moron. They are greedy and will do nothing but hassle you until you are so worn out then they will tell you what you think you are getting as good terms and have you sign the paperwork, and by that time you are so exhausted to see all of the fine print and not realize they gave you no deal, screwed you, and smiled while doing it. This time I not only did not purchase a vehicle, but instead filed a complaint with the BBB, I will never shop there again, and I am telling everyone I know to go across the street to Chevrolet or any other car dealer anywhere else. This place is beyond bad! They are truly the slimiest of salesmen. It's dealerships like Peoria Ford that give car dealers a bad name and make people cringe at the thought of going to buy a car. Stay away from Peoria Ford! More

I was working with Mike on purchasing a new ford raptor and trading in my platinum F150 he could've been any nicer and it looks like we'll have a deal before the end of the week, what a great place to do b and trading in my platinum F150 he could've been any nicer and it looks like we'll have a deal before the end of the week, what a great place to do business I look forward to all my getting my service done at Peoria ford as well. More

I had an appointment for 7:30 am but my car that morning was undriveable so had it towed to Peoria Ford. It was there by 8:10 am. I contacted them on line (pop-up person who interacts with you...turned out was undriveable so had it towed to Peoria Ford. It was there by 8:10 am. I contacted them on line (pop-up person who interacts with you...turned out to be useless), with a letter I sent with the tow truck driver, and then finally a phone call at 10:30 am,after waiting for hours to find out what the cost would be. He then called me back at 11:30. At that time the service assistant said I also needed some fluids changed and plugs replaced. I said I thought I just had those things done not too long ago. He said check my records and let him know. I called back less than 30 minutes later and he was unavailable and I got his voice mail and told him that the brake and power steering fluids had been flushed and changed less than nine months before and not to do them as I felt that something was very wrong here. He never called back as I had requested. I also said in this message to go ahead and do the plugs. Finally after not getting any call back I called at 4:35 pm and was told that the car would be ready at 7:30 pm but could not be picked up until the next morning (Saturday), that they had changed the fluids anyway and did not do the plugs. The next morning I called for their courtesy shuttle and after two hours no one showed. When I called again they said that driver had been very busy and that it was a courtesy not my privilege! My bill including the fluids was almost $2200!!! Also the shuttle driver told me they forgot to tell him, that he had been sitting around most of the morning in the break room and would have been to get me at 7 am if he had known. I got there finally at 12:15 pm the next day!!! I wrote three letters now, two to the service manager Mr. Dickson, and one to the service assistant. I got no response to any of my communications or complaints and it has been a month of waiting. I would go to Sanderson Ford, drive the extra distance and not use this place ever again! More

I went to see a special on an f150 they had advertised. When I got there I had to convince them to let me drive it. The drive was extremely short because it had no gas. The truck was dirty and was missing When I got there I had to convince them to let me drive it. The drive was extremely short because it had no gas. The truck was dirty and was missing the engine cover. I liked it enough that for the price they had it advertised for I was going to buy it. When that time came though they told me they would not honor the advertised price. After arguing about the false advertising it was clear they didn't want my business. The way I was treated and talked to was outrageous. I wish I'd saved the emails so I could list the internet managers name. Ford will be getting a phone call about this for sure! More

Rey was very nice and helpful. He treated us like friends. We had a hard time finding what we were looking for. DJ came and spoke with us and found us exactly what we were looking for. He made it sim friends. We had a hard time finding what we were looking for. DJ came and spoke with us and found us exactly what we were looking for. He made it simple and gave us a great deal on a certified car. Best warranty ever. Thanks Peoria Ford and special thanks to DJ for listening. Stephanie and family More

I bought a 2012 Fiesta from them. The worst mistake I ever made. The Finance guy uses lies and scare tactics about Ford backing the warrenty on their vehicles to sell you another warrenty. The car has br ever made. The Finance guy uses lies and scare tactics about Ford backing the warrenty on their vehicles to sell you another warrenty. The car has braking issues. It pulls so hard to the right when you hit the brakes hard it will cause the car to pull into the next lane. The car has alignment issues. The car has gaps in the body pannels thay let water drip onto the electrical. The AC will not keep the car cool when the temp is above 95 degrees. WHEN YOU TAKE YOUR CAR IN TO GET THESE ISSUES FIXED YOU GET A CALL FROM THIER SERVICE THAT THEY CAN'T FIND ANYTHING WRONG WITH YOUR VEHICLE. THIS CAR IS A DEATH TRAP!!!!! More

We tried to purchase a new Mustang GT premium 2012. The We tried to purchase a new Mustang GT premium 2012. The price was right about $40,000 discounted $3500. Ford factory rebate, Then Discount Doug calle We tried to purchase a new Mustang GT premium 2012. The price was right about $40,000 discounted $3500. Ford factory rebate, Then Discount Doug called and said they would discount $3000. now the price for their car is $36,000. Damen called and set up an appointment. I had asked for Tony as he was the sales person I was working with. When I got their Tony was busy, so I was to talk with a different salesman,ok.I said We had decided to trade our 2004 F250 Lariet 4x4 with only 52000 1 owner miles ( trk is like new) with many extras, They went out to look at my trk.,then came back and said we have a deal for you. They added AZ. sales tax of the price of the car $3400.which I had told them the sale would be an out of state purchase and We would take care of the tax when we transfered our registration ( tax in our state has a max of $1,100 ) They said they had to pay it and if their was a refund the state I registered in would send that to me. Wrong. The next blow was the unfair trade in value $8200. I should them the Blue Book Print out of $16,464.trade in value.The two salesmen left and returned and said $8,200. was the best price.This dealer wants to rip people off with unfair trade in values,and practices. I hope all the new vehicles set on his lot and rot. More