Peoria Subaru

There was an error with the car we originally put a deposit on. Chris went above and beyond to correct this and made sure we were taken care of. Doug helped me out when I picked up the vehicle. He was deposit on. Chris went above and beyond to correct this and made sure we were taken care of. Doug helped me out when I picked up the vehicle. He was so helpful and personable. Had such a great experience and we love our new Crosstrek ❤ More

More information was needed about warranty repair. A/C shouldn't break down on a 42K car that is garage kept. Only info was provided on pick up car call, O ring failure. shouldn't break down on a 42K car that is garage kept. Only info was provided on pick up car call, O ring failure. More

Set up an appointment for a mandatory recall for my imperza. I was under the impression from the scheduling rep that the server would have been completed the same day. Upon arrival they took my keys. I imperza. I was under the impression from the scheduling rep that the server would have been completed the same day. Upon arrival they took my keys. It was not until 10 min later after I asked if they needed anything else the server rep informed me that this was just an appointment for a inspection only. If I did not ask I would have just left when my ride back to work arrived. Poor communication. More

Took 3 hr. wait for routine recall re Crosstrek. When I finally asked when it was going to be done, Service Rep. who hardly seemed to know why I was there said, "oh, they just finished". Yet when my car w finally asked when it was going to be done, Service Rep. who hardly seemed to know why I was there said, "oh, they just finished". Yet when my car was brought up front, it was really hot, indicating that it had been sitting out in the sun for some time, presumably after service was done. Service was also to include a general inspection. But after my first stop for groceries, I came out to find out that I had a dead battery, and then spent 2 hrs. waiting for road service. More

Dealer/service center was great but I am a bit concerned of a recall I had done recalled again! In addition, I'm not sure why I went to the dealer for a recalled part to find out it had to be ordered even of a recall I had done recalled again! In addition, I'm not sure why I went to the dealer for a recalled part to find out it had to be ordered even though it was already noted the part had to be replaced; I guess personal time means nothing to Subaru! I am upset that I had to go back a second, actually 3rd time (including 1rst recall) for the same problem! More

I always receive great service, very professional and always listening to the customer needs. Work is always performed to the best of their ability- Thank You always listening to the customer needs. Work is always performed to the best of their ability- Thank You More

Quick and easy, the service manager was very pleasant and made the whole process very easy. Service was great, I have no complaints at all. made the whole process very easy. Service was great, I have no complaints at all. More

This was my first maintenance check up and it went very well. Thank You I love my Subaru. What more can I say? Thank You well. Thank You I love my Subaru. What more can I say? Thank You More

We have always had excellent service from Dan. He has always been courteous, professional, knowledgeable with all service inquiries. He has shown remarkable patience with me since I always call my husba always been courteous, professional, knowledgeable with all service inquiries. He has shown remarkable patience with me since I always call my husband during service meetings to let him know what is being done and why so he can have his input. The service times have always been spot on and he arranges for a shuttle transport for me. More

Your service manager, Cory is the greatest. He is very friendly and takes time and acknowledges my concerns. friendly and takes time and acknowledges my concerns. More