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Pepe Cadillac

White Plains, NY

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988 Reviews

15 Water Street

White Plains, NY

10601

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Showing 988 reviews

July 07, 2018

Great exclusive and professional service When I make the Apoitment The serviré. Department answer quickly and very professional the costumer service representative take time to explain and th More

by Sanny Hill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Bald , Darcy Gonzalez, Jasson Liriano, Jose Diaz
Jul 12, 2018 -

Pepe Cadillac responded

Sanny, we would like to thank you for this amazing review! We truly appreciate your business and recommendations and look forward to serving you for many years to come!

July 06, 2018

Excellent Service Center Excellent Service Center! My Service Technician Sam Kwartler, did an excellent job of performing exactly what we sat down and agreed my Cadillac ne More

by RON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Kwartler
Jul 12, 2018 -

Pepe Cadillac responded

Ron, thanks for this excellent review! It is so nice to hear that Sam provided a "top notch" experience during your recent service visit. We look forward to working together the next time your vehicle is due for service!

July 05, 2018

Good and considerate. Service was good...the rep very professional and courteous. Everything starts and ends with the service rep. Jadon made the experience much more pleas More

by Robsax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasson Liriano
Jul 12, 2018 -

Pepe Cadillac responded

Thank you for taking the time to provide your feedback! Jasson will be here next time you are servicing your vehicle, so come see him! We appreciate your business, thank you again!

July 03, 2018

Traded in my Chevy for a Cadillac-ac-ac-ac-ac-ac Lease was almost done on my 2015 Traverse. I figured I'd check out Cadillac even though I was convinced it would be out of my budget. My sister is a l More

by Zizzy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robinson Rodriguez , John J. Gerardi
Jul 12, 2018 -

Pepe Cadillac responded

Zizzy, thank you so much for sharing your experience with Pepe Cadillac and John. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new XT5. John and Robinson and the team will be thrilled to hear your feedback! We look forward to working with you the next time you come in for service.

July 03, 2018

My first service experience Thank goodness that finance Manager Robinson Rodriguez was present during the pickup of my 2015 CTS and assured me that the problems that I brought my More

by Jong804
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robinson Rodriguez , Ron Bald , Jasson Liriano
Jul 11, 2018 -

Pepe Cadillac responded

Thank you for taking the time to provide us with this feedback. We would like to hear more about your recent experience so we can properly address your concerns. Please do not hesitate to contact me at your convenience. Thank you, Ron Bald Service Manager rbald@pepecadillac.com (914) 595-4922

July 03, 2018

Treated like Royalty Purchasing my XT5 was an all around a great experience! I worked with Rick Maher. No pressure! Very informative and easy going. Everyone that I met More

by Lynnie's 1st Caddie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robinson Rodriguez , Jasson Liriano, Rick Maher
Jul 12, 2018 -

Pepe Cadillac responded

Lynnie, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Rick, Patty and Jasson. We will be sharing your feedback amongst our team. Enjoy your new XT5 and please come visit us again soon! Welcome to the Pepe Cadillac family!!!

July 03, 2018

Excellent Jasson Liriano made my complicated service visit a breeze, he did an excellent job putting all the pieces together. He arranged a great loaner and co More

by Jabes62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasson Liriano
Jul 12, 2018 -

Pepe Cadillac responded

We are thrilled to hear that Jasson helped to make your experience so excellent! Thank you for your recommendations and this terrific review. We look forward to working with you again soon!

July 02, 2018

Great experience all around, Top notch! Frank was outstanding. We didn’t feel pressured working with him. He had all the answers. Completely reviewed the car with us! Very happy allaround More

by Cedematteo@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Raniolo
Jul 12, 2018 -

Pepe Cadillac responded

Thank you for the great review and for providing your feedback. We're pleased to hear that Frank helped to make your experience "outstanding". Your recommendations mean so much to us! Please come visit us anytime and congratulations on your new Cadillac!

June 29, 2018

Buying my CTS John Gerardi is probably one of the best salesman that I've dealt with at Pepe Cadillac. He goes the "extra mile" that leaves a great impression on bo More

by antcaddie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robinson Rodriguez , Ron Bald , John J. Gerardi, Lynn Bartolini, Sam Kwartler
Jul 12, 2018 -

Pepe Cadillac responded

Ant, we are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Pepe Cadillac. We wish you safe travels in your new CTS and look forward to seeing you again soon!

June 29, 2018

Ron Bald does it all Steering column making noise. Nothing done .brakes squeak in morning, told washing car too much washing grease that gm uses for quick fix out of calip More

by Dino sore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ron Bald , Sam Kwartler
Jul 03, 2018 -

Pepe Cadillac responded

We would like to hear more about your experience so we can better assist you. Since we are unable to locate you in our system, please feel free to reach out to Ron Bald at your convenience so he can directly address your concerns. We look forward to hearing from you. Ron Bald Service Manager rbald@pepecadillac.com 914) 595-4922

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