Pete Moore Chevrolet

Sunshine State I had no ideal that this day would turn out to be the day that I've been avoiding for years. I'm a Charlie type of person meaning once I find someth I had no ideal that this day would turn out to be the day that I've been avoiding for years. I'm a Charlie type of person meaning once I find something that works for me it's on, a comfortable pair of shoes, favorite hat etc... My Red (truck) said it's farewell my day became cloudy with a chance of rain. Sunshine came with a smile that kept saying I'm here to make you happy with a name that was Charlie. Thank GOD that HE has the right people in the right places, he was detail about every aspect of the transaction making sure I understood every feature, paper, setting On Star etc.., putting my mind at ease and helping me get over my lost. Charlie Rottenberry thank you so much you're one in a million and thanks to all those that I encounter truly friendly service. P Michael More

Proceed with caution We traded in a 2008 Ford Mustang for a 2012 BMW. The internet liaison, Elise Buchanan, was professional and wonderful to work with. Our sales associat We traded in a 2008 Ford Mustang for a 2012 BMW. The internet liaison, Elise Buchanan, was professional and wonderful to work with. Our sales associate, Brian Wimett, also was helpful. But then the games started: you know, the one where you negotiate the trade in value of your vehicle and negotiate the sale price for the purchasing vehicle. Brian went to the sales manager 3x. Really? I was getting ready to walk out because I hate these games. Finally, we wound up settling for a price $500 greater than we wanted. We met with Jimmi, the finance person, who tried to sell us a warranty for the vehicle. He was insistent that his warranty prices were highly competitive and we would not find a better deal. We did, by the way. The experience took about 3 hours; the whole thing could have been completed in an hour without the back-and-forth nonsense. We drove the vehicle away that Saturday afternoon. On Monday, my husband drove the BMW over to a local dealer for an inspection and warranty purchase--we purchased a 36-month bumper-to-bumper warranty from BMW at$1000 less than the one Jimimi offered, and with lower deductibles, by the way. First, the roof would not retract. Then, the AC and radio died on the way to the dealer. Turns out, there had been some electrical "repairs" completed that were not consistent with BMW recommendations and these "repairs" shorted out a substantial portion of the electronics. $600 repair. I understand that we bought the car "as is," but that leaves me with 2 scenarios: 1, The car arrived in that condition and the service techs at Pete Moore did not know enough, or conduct an inspection detailed enough, to detect this background problem; or, 2. The repairs were made at Pete Moore and completed in such a manner as to go undetected for a bit--just enough for the sale to go through and enough time to lapse before the buyer was faced with the larger issue. I'm not sure if I would go back, so I gave this question a conditional "yes." We like the vehicle and the individuals we worked with were pleasant and professional. More

Why I hate Trading vehicles I started at Milton Jeep, where I purchased my first Jeep in 2012. I knew what I wanted, so, it should have been easy. After three hours with the new I started at Milton Jeep, where I purchased my first Jeep in 2012. I knew what I wanted, so, it should have been easy. After three hours with the new salesman, I decided it was time to go to another dealer because the salesman was more interested in talking about bulls in Texas, than selling me a Jeep. I went to Hill Kelly in Pensacola, knew what I wanted and got what I wanted ..... I thought. All the previous took place on a Wednesday and I drove the jeep home on Wednesday from Hill Kelly. On Friday evening at 5;04pm, I got a voice mail from the hill Kelly finance team that stated the deal did not go through, but, FOR MORE MONEY, they could fix the financing. I tried to return the call ASAP to find what would work, but, NO RETURN CALL all weekend. By Monday, I was fuming and already had taken all of the Personal items out of the "new Jeep". Finally contacted the finance dept at Hill Kelly around 10am on Monday, where he stated the higher payment would work. I stated I would call back to verify if it would work for me. When I called back and said no it would not work, and I was bringing the new jeep back to get my old one, I was told to hang on, and they would call me before the end of the day on Monday to discuss. "Still waiting on that call back" to this day. Tuesday afternoon I went to Pete Moore to see Randy Carmichael that was referred to me by a new acquaintance that stated Pete Moore Chevy had a very similar jeep to the one that I thought I had already purchased. I went to see Randy at Pete Moore, told of the run around at the previous two dealers, and even called again with Randy listening to get the voice mail again. (still waiting on that call also). Randy suggested to call back to speak with the sales manager, where I got another voice mail and left another voice mail. (still waiting on that call back as well). Randy suggested to do all the paperwork again at Pete Moore for the similar Jeep they had. I did and with in 45minutes a deal was done and ready for signing. WOW 45 minutes later ? ( by the way, it was $3000 cheaper than the Hill Kelly deal) I left a deposit for the second jeep, and stated I would just walk in Hill Kelly to find out what was going on since no one would return my call, and let Randy know as soon as I knew anything. Went to Hill Kelly where the "Time share sales pitch" started, and I just stated to cancel the deal and return my deposit money, and I would take my old jeep back. They returned by jeep, but stated the deposit money would not be returned until the next day. That was fine with me. I called Randy again while I was waiting on my old jeep to be found, and he stated " we are sitting on GO, and just waiting on me to show up ". After my old jeep showed up, I drove to Pete Moore with fingers crossed that this deal would not be in vain, because I also had work to do and did not need to be out playing the games that I had been in for the past few days. After arriving at Pete Moore, Randy took me to the finance "guru" Jimmy K, and I drove out with the Jeep that Pete Moore had in stock.....AND STILL DRIVING IT TODAY !!! My wife was so impressed with the CUSTOMER SERVICE that I received that Saturday morning, she decided she wanted a new car as well. This was not planned. We went to Pete Moore, saw Randy again, ( he was not expecting us) and she has a new car in the driveway now. All in less than an afternoon. How easy this was !!! We bought two (2) vehicles in three (3) days from Pete Moore Chevrolet, all from a dealership that apparently does return phone calls and will go the extra mile for a Happy Customer. The second car was totally unplanned, and Randy was really surprised when we showed up. To Randy's wife: we are sorry he missed the lunch you cooked for him because of us. But, you have a man that will go the extra mile to make a customer happy !!! That says a lot about him personally and you have a real "Peach" of a husband. I hope the Hill Kelly dealership and the Milton Dodge dealership will get word of this two (2) cars in three (3) days deal that was an absolute nerve racking and frustrating experience for me, that could have been resolved with a simple phone call, from either Hill Kelly or Milton Jeep. Randy Carmichael and Jimmy K...... We truly appreciate your attention to customer service !!! Kevin and Linda Sellers PS: My dad sold cars all of his life, and I truly hate the experience of having to trade vehicles as noted in the previous two dealerships. If and when I find the need to trade again, I will truly go to Pete Moore for any future needs or wants !!! They took the bad experience and turned it into a Great one !!!! More

2015 Cadillac Escalade Platinum I've purchased several vehicles from Pete Moore....great selection of vehicles at fair prices....Charlie, Rick & Don make this another easy and smooth I've purchased several vehicles from Pete Moore....great selection of vehicles at fair prices....Charlie, Rick & Don make this another easy and smooth transaction....Go team Pete Moore! More

Excellent customer service We had a great experience buying our car from Chris Jenkins. He took his time making sure we had a positive buying experience. He was also kind to my We had a great experience buying our car from Chris Jenkins. He took his time making sure we had a positive buying experience. He was also kind to my kids, ensuring they had a good day as well. If I had to rate Chris in a scale of 1-10, I'd give him a 32. We will definitely use this dealership in the future. More

Always Great Hassle free experience every time I visit. If you go in with reasonable expectations, they will treat you right and be very up front while negotiatio Hassle free experience every time I visit. If you go in with reasonable expectations, they will treat you right and be very up front while negotiationing. More

Great customer service Allan was my salesman when we purchased our conversion van. Alan wasp helpful, professional, and ensured our satisfaction. We are thankful for all o Allan was my salesman when we purchased our conversion van. Alan wasp helpful, professional, and ensured our satisfaction. We are thankful for all of your help Allan. We love our van! More

Keith James is the best! Keith was beyond helpful and helped us in our most trying of times. He worked with us until we found the perfect vehicle for our family and my busines Keith was beyond helpful and helped us in our most trying of times. He worked with us until we found the perfect vehicle for our family and my business. He is professional, curtious, informative, and beyond everything else, a person. I am 1000% satisfied with my purchase and with him by our side, I know we got all the information needed and the best price! Thank you so much! More

Great customer service and great deals on what we wanted John Turner was really courteous and helpful after we told him what we wanted showed us several vehicles and there was no pressure at anytime so we tr John Turner was really courteous and helpful after we told him what we wanted showed us several vehicles and there was no pressure at anytime so we traded 2 vehicles for 2 more and got what we wanted, found out later he was not feeling good that day so he went the extra mile for us More

Great customer service and no pressure buying I think that George Miller is a outstanding sales associate. He polite, considerit, very knowledgeable and will stop at nothing to give you what you a I think that George Miller is a outstanding sales associate. He polite, considerit, very knowledgeable and will stop at nothing to give you what you are looking for. The Pete Moore team is the best in customer satisfaction. Hands down. William and Heidi Nees More