Pete Moore Chevrolet - Service Center

If I can do a 0 star I would. Absolute nightmare of a service department. Do not get your car looked at here. Quoted me a week for repairs, 3 weeks later with no fixes confirmed t Absolute nightmare of a service department. Do not get your car looked at here. Quoted me a week for repairs, 3 weeks later with no fixes confirmed they got hit by a storm that blew a garage bay door into my car. Totaled the vehicle, but they continued to "work" on the vehicle before the adjuster came to inspect it. Informed me their insurance would cover it and 3 weeks later when I called to follow up was told it's not their claim to make. Had to file my own claim, taking the insurance hit cause they wouldn't do ANYTHING to help. THEY REFUSED TO TELL ME THEIR INSURANCE COMPANY TO FOLLOW UP WITH. They sent the bill to my insurance company for the original repairs $3,800 that were not authorized after the damage happened. Have had no contact or update from them. Working with a lawyer to try and recoup some costs but this is the absolute worse place of any BUSINESS I have ever seen. Avoid this shop and avoid Marilyn if you're forced to go here cause every call she ever made was bad news of them messing up (ordering a bad part) or a flat out lie. She said there was no need to call my insurance. She finally offered a rental car after refusing to give me one on the original request, but then could not figure out how to get it set up with their contract (didn't try before giving up). Spent over $1,000 on rental cars before giving up and just ubering everywhere. DO NOT GET YOUR WORK DONE HERE. More

Melissa Simmons knows her facts about my car radio . I've had problems with it for over a year. She solved problem in no time great job I've had problems with it for over a year. She solved problem in no time great job More

Good quality, good service and a good price This is a good place to buy your car good place to buy your car More

Good customer service and friendly. They make sure that all my questions are answered and kept me updated on the service my car was receiving. They make sure that all my questions are answered and kept me updated on the service my car was receiving. More

Great service all the time! Especially Maria and Melanie! Never had trouble making appointments and getting last minute ones as well! Especially Maria and Melanie! Never had trouble making appointments and getting last minute ones as well! More

After having a scheduled appointment for a simple transmission service, I had to wait almost 6 hours to get it finished thanks to their new “drop off only” policy. They don’t want you to wait on you transmission service, I had to wait almost 6 hours to get it finished thanks to their new “drop off only” policy. They don’t want you to wait on your vehicle. Well that’s just not feasible for everyone. And 6 hours is entirely too much time to flush a transmission. More

Thank God for Rhett and the service team with Pete Moore Chevrolet in Pensacola. Rhett went above and beyond to help me out when I had car issues while vacationing with my kids over 9 hours from home. They Chevrolet in Pensacola. Rhett went above and beyond to help me out when I had car issues while vacationing with my kids over 9 hours from home. They were able to diagnose my issues related to thermostat/AC, figure out how to get the issues addressed and adjusted service schedules so that I could have my car back and in working order with AC in less than 24 hours and just before a long 9 hour drive back to Arkansas. Go see Rhett and team for all your service needs and visit Pete Moore Chevrolet for your next vehicle purchase! More

This is the best service in the area. Rhett Arnett and John Schroeder Jr. provided analysis and inspection of a transmission related issue and resolved the issue returning the vehicle wit Rhett Arnett and John Schroeder Jr. provided analysis and inspection of a transmission related issue and resolved the issue returning the vehicle within 24 hours. The most interesting thing is the vehicle is not a Chevrolet but I was treated like a VIP anyway. Customer Service extroidenaire!! More

Poor, unprofessional service department. Would not recommend service here to anyone. My vehicle was left for an appointment here on three separate dates. They failed to look at the vehicle once. The recommend service here to anyone. My vehicle was left for an appointment here on three separate dates. They failed to look at the vehicle once. The service advisors did not do their jobs .Management here is obviously not on point. Waste of time! More

Your service dept is really poor--no one answers the phone--tried 7 times on 10/18 and finally drove down to make an appt.--contact me and I will tell you more about 5/1 also with Rhett--poor response. phone--tried 7 times on 10/18 and finally drove down to make an appt.--contact me and I will tell you more about 5/1 also with Rhett--poor response. Kenny was great after the 2nd day and Christa is somewhat better but WHY does no one answer phones--get transferred and then cut off--7 times on Monday. More