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Peterson Toyota

Boise, ID

3.9
1,294 Reviews

9101 W. Fairview Ave.

Boise, ID

83704

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Showing 1,294 reviews

February 14, 2023

5 stars to Dale Pogoda, who made our car buying experience worth it. He was kind, attentive and professional all the way. He kept us informed of the vehicle’s status throughout the entire 5-6 month More

by Tina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dale Pogoda
Feb 15, 2023 -

Peterson Toyota responded

On behalf us all of us at Peterson Toyota, we would like to thank you for sharing this great review about our dealership! Thank you for being patient with us while you waited for your vehicle. Dale is a great guy, we are glad you enjoyed working with him. We look forward to working with you in the future.

February 13, 2023

We have bought four new Toyota's from Sean Lancaster over the past twenty years. And three used Toyota's with the help of Newly for our sibling's. Amazing staff and showroom, we were pleasantly introduc More

by fourwinns6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Lancaster
Feb 15, 2023 -

Peterson Toyota responded

Thank you for choosing Peterson Toyota over the years! We appreciate your business and your loyalty to the dealership. We look forward to working with you for many years to come.

February 10, 2023

This was one of my best experiences buying a car I must say that I had a very positive experience with Peterson Toyota and the representative Chris Larson was second to none when it came to attentiveness a More

by garyjohnmoralesjr4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Larson , Tonya Arsenault
Feb 15, 2023 -

Peterson Toyota responded

Thank you so much for the 5 star review! We appreciate the nice things you had to say about your time here at Peterson Toyota. We hope you are enjoying your vehicle, have a great day!

February 04, 2023

I have not heard a peep out of anyone from there. I've even called, left my name and number, and no one called back. More

by pgktdork
Recommend Dealer
No
Employees Worked With
Tonya Arsenault
Feb 06, 2023 -

Peterson Toyota responded

Hi, we are sorry that you haven't heard from someone. We would be happy to follow up, however, we are not able to look you up in our system by the name you have given on this review. Please reach out to Aaron Crawford our Floor Manager at 208-378-9000 and he should be able to assist you.

January 24, 2023

I have tried to purchase a vehicle from this Dealership on multiple occasions. They just never have the inventory. There was one bright spot and that was the last employee that tried to help me. Her name a More

by Modofo
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Employee not listed
Jan 25, 2023 -

Peterson Toyota responded

We are sorry for the frustration when trying to reach Rudy, our General Sales Manager. We understand that you have been in contact with him since writing this review. We hope that all went well.

Feb 09, 2023 -

Modofo responded

Thank you for your follow up. My frustration was not in regards to talking with Rudy your General Sales Manager it was the fact the 3 times I requested to talk to the General Manager and always got someone else. Rudy did follow up. I couldn't believe it. Short recap I have been trying to purchase a vehicle since September 2022. I get a follow up call and within 24 hours of us talking in January they all of a sudden had a vehicle available. The sales professional they set me up with was polite and courteous. After the test drive I stated I would like to purchase the vehicle. I went to great lengths to show her what the Peterson Financing tool said my trade was worth. I even have an e mail from Peterson Toyota about my trade in value. It stated my vehicle was appraised at anywhere between $35,000 to $38,000 if what I represented was true. I waited while she took my payoff information and Peterson trade in information and Peterson again tried to pull a fast one. This time they offered me $32,000 for my vehicle. That was amazing that in less than 24 hours my vehicle depreciated anywhere from $3000 to $6000 dollars. Of course I politely let the sales person know I would not proceed with buying the vehicle and left. The salesperson did everything she could to make a deal but it was beyond her control. I want to add that no one ever walked out to my vehicle to appraise it. While it was clear I was never going to talk to the General Manager now requested 4 times without follow up I found Mr. Petersons e mail address on the web. Very easy to locate. They even have a complaint center so obviously and fairly stating all car dealers have some kind of contact if a complaint is being listed. I figured Mr. Peterson to be a very busy man so I waited 2 weeks for him to respond to my e mail describing my experience. No response! I'm not surprised. There is a phrase "let the buyer beware" and it holds true with Peterson Toyota. I rated them a 2 for price transparency but if I could do all over it would be a 1. Consumer make sure you check the Peterson Toyota website to see what they value your trade at and make sure while they have your keys that you are watching to see if someone actual looks at the vehicle you intend to trade so when they hit you with a figure $6000.00 cheaper than what you were told from there website you too can know what its like to be mislead. It shouldn't matter that my payoff was less than what car was appraised for.

December 07, 2022

Since edmark toyota totally missed the mark I started using peterson and I am not disappointed. I take two different vehicles there for servicing and I am very happy with them. Spencer has been my servic More

by Arron A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer, Tonya Arsenault
Dec 08, 2022 -

Peterson Toyota responded

On behalf us all of us at Peterson Toyota, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our service department. We will be sharing your feedback among our team. Please come visit us again soon!

November 30, 2022

The service center does not tell you everything they charge and it is too expensive More

by Courtneytracy_2
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Noell
Dec 08, 2022 -

Peterson Toyota responded

We are sorry that you did not have a better experience with our service department. If you are open to discussing things further, please reach out to our Service Directory, Rich at 208-378-9000.

September 22, 2022

With the help of Troy Woodward and supporting staff (Aaron and Sean and others whose names I didn’t catch), we recently purchased a hybrid RAV4 from Peterson Toyota. From the beginning, Troy was helpf More

by Lsgross
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Woodward, Sean, Aaron,, Tonya Arsenault
Oct 13, 2022 -

Peterson Toyota responded

Congratulations on your RAV 4 Hybrid! Thank you so much for allowing us the opportunity to help you. We hope you are enjoying your Toyota. Please do not hesitate to reach out if you have any additional questions.

July 21, 2022

They never responded to my inquiry. So difficult to fill out a review for them. More

by Bsgorder
Recommend Dealer
No
Employees Worked With
Whoever handles internet responses
Jul 22, 2022 -

Peterson Toyota responded

Hi! We are sorry that you never got a response to your inquiry. We are better than this and are sorry that this happened. We have notified out Internet Manager of this situation and someone will be following up with you shortly.

Jul 22, 2022 -

Bsgorder responded

I did get a nice call from them and an apology for dropping the ball. Good response and I am happy with my contact with Peterson.

May 31, 2022

From the time I stepped on the lot Josh C. was there to greet me and help with the purchase of my new-to-me Avalon. There weren't any hybrids on the lot but he didn't stop there. We ended up g More

by 4bexter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh C., Tonya Arsenault
Jun 09, 2022 -

Peterson Toyota responded

We would like to thank you for this 5 star review. Our Peterson Toyota sales team tries hard to provide everyone with a positive customer experience. Thank you for acknowledging our efforts. Have a great day!