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Phil Fitts Ford & Lincoln

New Castle, PA

4.8
1,269 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,269 reviews

October 31, 2022

Professional and courteous staff. Fast and efficient service every time I’m there. Always informed about the status of my vehicle during the time I’m there. More

by JUNGLE66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
Oct 31, 2022 -

Phil Fitts Ford & Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kenny met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

October 23, 2022

The service with this dealership has always been excellent. I would recommend them to anyone. More

by selody
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Oct 23, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for your review. We truly appreciate your business here at Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

October 12, 2022

Great service. Kenny is great always. Always have my car serviced at this dealership since new. More

by rchristoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny (service) - 5 star!
Oct 13, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. Kenny and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you from the Phil Fitts Family

September 25, 2022

Greg Knauf was extremely helpful, professional, and most of all HONEST regarding the automobile I inquired about. He was my eyes and ears for the Lincoln MKX I was considering to purchase solely via teleph More

by Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you so much for choosing Phil Fitts Ford & Lincoln, Scott! Congratulations on your new Lincoln MKX purchase, and let us know if we can be of any more assistance! Thank you from the Phil Fitts Family

August 28, 2022

was very pleased with the service department at phil fitts kenny carter and entire staff were great! More

by tcmcconnell_nw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Whitty
Aug 28, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Phil Fitts Ford & Lincoln. Please don't hesitate to reach out if you need anything else. Thank you from the Phil Fitts Family

August 23, 2022

I was very happy with the salesman Luke Lord. He was honest, knowledgeable and very helpful. I trust what he has to say and his advice. More

by katyb26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Phil Fitts Ford & Lincoln responded

Katy, Thank you for taking the time to write this review and let us know how Luke and our team are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Phil Fitts Ford & Lincoln are glad to have you as a customer. Thank you from the Phil Fitts Family

August 22, 2022

I ran across a vehicle I was interested in at Phil Fitts . I called the sales department , Talked to Boone Lyons. I scheduled a time to see it .It was just what I was looking for. We talked abou More

by Ed C.
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boone Lyons
Aug 23, 2022 -

Phil Fitts Ford & Lincoln responded

Ed, Thank you! Boone and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

August 15, 2022

A friendly staff and they are easy to work with. They are willing to answer your questions and explain all options of repairs. More

by DEBLEE65
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kenny, Kevin Whitty
Aug 16, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

August 09, 2022

Question not able to answer at this moment , sales person promised a lot but took the my boss said no route old trick in the book same old same old sales pitch just be honest from the start hope car is as a More

by joecar7393
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Boone Lyons
Aug 13, 2022 -

Phil Fitts Ford & Lincoln responded

We're sorry you did't have the best experience and would like to learn more. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Thank you from the Phil Fitts Family

July 26, 2022

My salesman, Boone, was great. He knew what kind of truck I was looking for and let me know anytime one came in that was close to what I wanted. After more than a year of communi More

by mkguntown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boone Lyons
Jul 26, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for your very kind review. Boone and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

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