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Luke Lord
Luke Lord at Phil Fitts Ford & Lincoln
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Luke Lord

Sales & Leasing Consultant

Phil Fitts Ford & Lincoln

3250 Wilmington Road
New Castle, PA 16105

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4.8
90 Reviews

I have been working at Phil Fitts Ford & Lincoln for over 4 years. I enjoy hunting, fishing, biking and woodworking. I am a Dad and a Veteran of the Navy. My favorite movies are Die Hard and Ghost Busters. Come see me at Phil Fitts Ford and I'll make you an amazing deal with zero pressure!

Dealership Experience

7 yrs, 4 mos

Industry Experience

7 yrs, 4 mos

Languages Spoken

English English

4.8

90 Reviews

Write a Review

90 Reviews of Luke Lord

April 18, 2024

Dealership Rating
Employee Rating

I highly recommend Phil Fitts Ford & Lincoln from the bodyshop manager, workshop and the people in the office. Everyone is very friendly, thoughtful and helpful. They did an excellent job. HIghly compet More

by Rosi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Altman, Darius Carter, Albee Mangino, Mike Hietsch, Brian Grantham, Brian Hietsch, Tony Oliva, Michael Broderick, Dan Duncan , PAULA

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Apr 18, 2024

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

April 14, 2024

Dealership Rating
Employee Rating

I don't know who Brian Grantham is. Luke Lord was our salesman and he did a great job. Will keep him in mind for future purchases. More

by samlopes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful
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Apr 14, 2024

Phil Fitts Ford & Lincoln responded

Thank you for your business and this review. We're happy to hear Luke was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

March 21, 2024

Dealership Rating
Employee Rating

They did what they were supposed to and brought my truck back cleaner than it left. More

by mjl95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Altman, Darius Carter, Albee Mangino, Rod Franzi, Mike Hietsch, Brian Grantham, Brian Hietsch, Tony Oliva, Greg Knauf , Kenny and Rob

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Mar 22, 2024

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

February 08, 2024

Dealership Rating
Employee Rating

It was GREAT dealing with Salman Darious Carter. His service and attention to our need was IMPECKABLE. I would send and friend or family member and recommend him to them. More

by godsg
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Darius Carter

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Feb 08, 2024

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

August 08, 2023

Dealership Rating
Employee Rating

Got a nice truck for a nice price. The salesman Luke was really great. Thanks Phil Fitts Ford. More

by kpgrimm
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Helpful
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Aug 10, 2023

Phil Fitts Ford & Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Luke to be a positive one. We hope you enjoy your new truck, and don't hesitate to reach out if you need anything else. Thank you from the Phil Fitts Family

February 01, 2023

Dealership Rating
Employee Rating

Professionalism from vehicle order to delivery could not be more satisfied with the purchase of this new ford More

by FLYNCH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Albee Mangino, Mike Hietsch, Brian Grantham

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Feb 02, 2023

Phil Fitts Ford & Lincoln responded

Thanks for your feedback on your recent visit to Phil Fitts Ford & Lincoln. I'm glad to hear that Luke and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you from the Phil Fitts Family

August 23, 2022

Dealership Rating
Employee Rating

I was very happy with the salesman Luke Lord. He was honest, knowledgeable and very helpful. I trust what he has to say and his advice. More

by katyb26
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hietsch

Helpful
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Aug 23, 2022

Phil Fitts Ford & Lincoln responded

Katy, Thank you for taking the time to write this review and let us know how Luke and our team are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Phil Fitts Ford & Lincoln are glad to have you as a customer. Thank you from the Phil Fitts Family

July 17, 2022

Dealership Rating
Employee Rating

Bought a car about 2 months ago I was told it was ran thru the shop and things weren't done incase filter was so dirty it was black rear brakes and routers where bad .I shouldn't have to fix these issue More

by Pamala2131
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Eric Altman, Mike Hietsch, Brian Grantham , Kevin Whitty

Helpful 1
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Jul 21, 2022

Phil Fitts Ford & Lincoln responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Pamela, we'd love to address your concerns in detail. Thank you from the Phil Fitts Family

March 08, 2022

Dealership Rating
Employee Rating

Nothing negative to say. The only thing keeping them from 5 stars was the time to get a financing decision. Would work with them again. More

by fullcode911
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Mar 08, 2022

Phil Fitts Ford & Lincoln responded

Thank you so much for choosing Phil Fitts Ford & Lincoln! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you from the Phil Fitts Family

February 16, 2022

Dealership Rating
Employee Rating

Very friendly and professional staff, will help you with anything you want or need. They are there for you not just for the sale. More

by DWC202
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darius Carter

Helpful
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Feb 16, 2022

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

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