Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Phil Fitts Ford & Lincoln

New Castle, PA

Overview
Employees
Reviews
4.8
1,269 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
Contact Dealership
View Awards

3250 Wilmington Road

New Castle, PA

16105

Directions

By Type

Showing 1,269 reviews

May 21, 2022

Had accessories installed by the collision department and had to immediately return just after getting home after checking out my new accessories. The problem was fixed quickly but I'm not confident that th More

by HamSlice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony Oliva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2022 -

Phil Fitts Ford & Lincoln responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Thank you from the Phil Fitts Family

May 26, 2022 -

HamSlice responded

Phil Fitts had that opportunity when I returned to correct the issue, you can not pay me for a good review. This review is accurate and fair to what I experienced during my visit. Ford's website publishes labor cost for accessories and I was charged more than double what the website states. The accessories were not installed correctly and I fixed it myself even after bringing it back a second time. I didn't feel bringing it back a 3rd time would do anything but waste more of my time. I won't be buying any accessories or have them installed at this location.

May 19, 2022

Very personable and was willing to work with my budget. Felt my interest was in their mind. More

by sgoodrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2022 -

Phil Fitts Ford & Lincoln responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

May 16, 2022

Always on top fast service never fails I have bought numerous vehicles for my wife myself and my daughter and Phil Fitts Ford always nice service they go out of their way to help you out More

by threeflagslandscaping
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian, Kevin Whitty
Report | Print
May 16, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you! Kevin, Brian, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

May 11, 2022

They are Very kind, and timely response to messages. Affordable and able to work with my schedule. More

by ASHLEYAESCHBACHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Report | Print
May 11, 2022 -

Phil Fitts Ford & Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phil Fitts Ford & Lincoln, we look forward to having you as one of our valued customers for many more years to come! Thank you from the Phil Fitts Family

May 02, 2022

Very professional and explained what was done and what may have to be done on next inspection More

by TJDLCPA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Report | Print
May 02, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

May 02, 2022

Love all the employees at Phil Fitts. They all do a great job. Great service anytime I'm there. More

by sherbaby64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Report | Print
May 03, 2022 -

Phil Fitts Ford & Lincoln responded

We are very happy to hear Kevin provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

May 01, 2022

Very knowledgeable and professional staff. Always willing to help in ways that will help you. Always willing to go that extra mile to get you what you want. More

by JUNGLE66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
Report | Print
May 02, 2022 -

Phil Fitts Ford & Lincoln responded

It's great to hear that you've had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to serving you again! Thank you from the Phil Fitts Family

April 26, 2022

My salesman Rod took the time to work with me on what I wanted and got it for me. More

by SDG1028
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Rod and our team, and we look forward to working with you again. Thank you from the Phil Fitts Family

April 22, 2022

PF Bodywork is excellent! Their work is done in a very timely manner looks great. Car comes back looking like new! Plus they add a personal touch, they are just great to work More

by sam.l.mcdonald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula
Report | Print
Apr 25, 2022 -

Phil Fitts Ford & Lincoln responded

We appreciate your business, Sam, and our team looks forward to serving you again soon! Thank you from the Phil Fitts Family

April 18, 2022

Nice people good service. Always helpful when I go for help. Honest don’t try to sell you what you don’t need. More

by bkwm1568
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Report | Print
Apr 18, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

1
...
25
26
27
...
127