Phil Fitts Ford & Lincoln - Service Center

lemon purchase i was sold a lemon of a car i only put 17,000. miles on it since i purchased on 8-1-2018 since my purchase I've had to put new brakes and rotars new b i was sold a lemon of a car i only put 17,000. miles on it since i purchased on 8-1-2018 since my purchase I've had to put new brakes and rotars new battery 4 tires among other repairs. i also purchased your joke of protection plan called COMPLETE CARE 5yrs for 899.00 and was told despite the little nick in the windshield at the time of purchase to hold off because this insurance would cover to have it replaced once it got worse......WRONG AGAIN i also purchased the GAP insurance for 895.00. i would appreciate being reimbursed for both of these so called coverage or protection plans that don't cover xxxx please . Also was lead to believe because they couldn't figure out why my radio stopped worked 4-5months ago and the factory provided them with help or a different program to try and still couldn't get it to work so they sent them a new one , that when it came in it would be taken care of at no charge.......WRONG AGAIN More

I want say a special Thank you to LukeLord. He went above and beyond to make my service call as smooth as possible. I needed a car to get to work. He provided me with one immediately plus scheduled my appoin and beyond to make my service call as smooth as possible. I needed a car to get to work. He provided me with one immediately plus scheduled my appointment. That is the kind of person/sales professional I would purchase a car from again and again. Thanks Luke More

The technician that worked on my truck was top notch best ford tech out there. He found the problem and fixed it correctly. My truck now steers great ford tech out there. He found the problem and fixed it correctly. My truck now steers great More

Repair chewed wire harness from a rodent. The repair of the car was not a problem. The main issue was we were told when we leased it and it ws in the shop for more than a day, we would be ent The repair of the car was not a problem. The main issue was we were told when we leased it and it ws in the shop for more than a day, we would be entitled to a loaner since we have only one car. The car was in for five days and we were continually told there were no loaner cars available. We contacted our salesman and he said he would get us a car or get ours fixed. We received a call later in the day from Jason our car was done and ready to pick up. More

Service is excellent, took care of my issue within one day of calling. Kenny in Service is a reason why we continue to deal with Phil Fitts is excellent, took care of my issue within one day of calling. Kenny in Service is a reason why we continue to deal with Phil Fitts More

Very satisfied with the service I received. From scheduling an appointment, to completing the repairs in a timely manner, the staff was friendly, and performed the needed repairs correctly. Very imp scheduling an appointment, to completing the repairs in a timely manner, the staff was friendly, and performed the needed repairs correctly. Very impressed. More

All Good Greetings, It so happened that we showed up early for our scheduled apt, and Jason and Kenny took our car in right away, We sat and talked with Albe Greetings, It so happened that we showed up early for our scheduled apt, and Jason and Kenny took our car in right away, We sat and talked with Albee a bit. The guys were great to my husband and me. Thank you More

Appointment went exactly as planned. Good experience. I was able to seamlessly make my appointment on line. The appointment went well and vehicle was ready on time. Appreciate Kenny's coordination of my s I was able to seamlessly make my appointment on line. The appointment went well and vehicle was ready on time. Appreciate Kenny's coordination of my service. Thank you! More

I had a recall on my 2017 Ford . They where able to get me in and took car of the recall item in a timely matter. me in and took car of the recall item in a timely matter. More

Thorough Kenny was awesome, he called every step of the way with updates. I expected my car to take much longer due to all the necessary work and was so please Kenny was awesome, he called every step of the way with updates. I expected my car to take much longer due to all the necessary work and was so pleased that it did not. Thank you so much, great job!! More