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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.8
552 Reviews

552 Reviews of Phil Fitts Ford & Lincoln - Service Center

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August 03, 2024

As always, I received great service. The staff was helpful and friendly. My service was completed without wait. More

by SKBURNS0612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter and Rob Fisher
Aug 04, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you from the Phil Fitts Family

August 01, 2024

Tony's body shop provides exceptional service & consistently goes above & beyond to ensure customer satisfaction! More

by JONATHAN KURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Phil Fitts Ford & Lincoln responded

Jonathan, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

August 01, 2024

Always exceptional service Friendly customer service and care Never worry about my truck being in good hands More

by burtonbaker38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Carter
Aug 02, 2024 -

Phil Fitts Ford & Lincoln responded

Burton, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

July 22, 2024

I recently had the pleasure of having my car repaired by Phil Fitts Ford and Lincoln after an automobile accident, and I am extremely pleased with the service I received. From the moment I walked in, More

by chrbok01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula
Jul 22, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

July 20, 2024

The repair shop did an amazing job fixing my car after I hit a deer. They were professional and extremely nice. They kept me up to date and made sure I was aware of everything going on. I was extremely happ More

by heather04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2024 -

Phil Fitts Ford & Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 18, 2024

They were great. Fast, proficient, and friendly. They will be my n̈ew ford garage.thank you. More

by Herkplatts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Phil Fitts Ford & Lincoln responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

July 18, 2024

Phil Fitts Ford Service department was fast and courteous. They took care of everything I asked them to do, and kept me informed along the way. Great place to have service work done. I’ve also boug More

by Ben Bair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny in service
Jul 19, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you, Ben! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

July 18, 2024

I felt like Inwas wellntaken care of. They were very professional and quickly took care of my problem More

by wardkenneth90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
Jul 19, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you, Kenneth, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again. Thank you from the Phil Fitts Family

July 17, 2024

Quick in & out for a necessary recall. Scheduled ahead & they were more than ready. Thanks! More

by PLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Jul 17, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 12, 2024

Kenny is the best 👌 👍 by far. None better than him and John Caffro. John is the best mechanic I know. More

by Donmic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

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