Back

Phil Fitts Ford

New Castle, PA

4.8
1,284 Reviews
Phil Fitts Ford in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford for all of your automotive needs!
Contact Dealership

3250 Wilmington Road

New Castle, PA

16105

Directions

By Type

Showing 1,284 reviews

August 17, 2025

The staff was polite, knowledgeable and helpful, however, the wait for paper signing was a little long. I was called back in because they did not know they could not teansfer the license plate from my trade More

by fandkbeham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Hankin
Aug 18, 2025 -

Phil Fitts Ford responded

Here at Phil Fitts Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you from the Phil Fitts Family

August 16, 2025

Very professional service ! Had an appointment scheduled and it was on time ! Will highly recommend them ! More

by Joe fazio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2025 -

Phil Fitts Ford responded

Thanks for sharing about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

August 11, 2025

One two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen More

by Westpenn22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Phil Fitts Ford responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

August 08, 2025

Excellent service and great customer care. Everyone.very accommodating and friendly. I would recommend to anyone to try this service. More

by Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darius Carter, Rod Franzi, Luke Lord, Michael Broderick, Dan Duncan
Aug 08, 2025 -

Phil Fitts Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phil Fitts Ford & Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else. Thank you from the Phil Fitts Family

August 08, 2025

i went to philfitt to purchase a used car and was approached by salesman who i informed i wanted to buy the car i saw on Carfax cars, the salesman allowed a test drive with him sitting in passenger s More

by freesie2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
robert
Aug 08, 2025 -

Phil Fitts Ford responded

While we would love to apologize for your experience here, we unfortunately can not. We did acquire you financing, but you denied what we offered due to the rate being too high for you. Unfortunately, the rates are not up to us. It's up to your credit, and the bank decisions based on your credit. We did not make the decisions that led to your credit being what it was, but we DID actually acquire financing for you after you willingly gave us your information in order to secure the purchase for you. We did all of these things, and then you denied what we got done for you. You then scathed us in person for what we did accomplish, and demanded we hold it for you with your money until you found your own financing. Unfortunately for you, our policy dictates that if you're not willing to take the financing we put in place for you, which you could have happily refinanced out from later(and was offered to you), without other financing in place that is proven, we cannot hold the vehicle for you. This was all explained perfectly to you, and you still had a problem with our policies. We can not do anything for this circumstance. Your claims to gender, race, and status are not warranted as we treated you the same as every other customer that walks into this building. We treat everyone as if they are family and we do the best job we can for every single one of them, without regards of gender, religion, sex, status, etc.. We do everything in our power to help people with what they want/need to purchase, and you were unhappy with our service. It's certainly your right to express your disdain for what happened here, however we would greatly appreciate a rescinding of your post due to the fact that literally none of it has anything to do with anything we did for you, but everything to do with your personal financial situation to which we did not put you in a position to have to deal with. We were only trying to help you, but you denied our help, so we can not hold a vehicle for you just because you said we should and wanted to throw your money at us. Thanks for the opportunity. We would have loved to make it work for you. If you ever want to come back and try again, no hard feelings. We will certainly still do our best, just as we did last time!

August 06, 2025

Fantastic experience! Great sales staff, low pressure, helpful, friendly, and honest. Highly recommended dealership with a family like vibe. Check them out if you are in More

by Ford explorer 2025
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Calie Whiting, Michelle Swogger
Aug 06, 2025 -

Phil Fitts Ford responded

Thanks for sharing about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

August 06, 2025

Nice staff. Great service. Kenny in service is great. Always work with my schedule and meet my needs. More

by CAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 06, 2025 -

Phil Fitts Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

July 29, 2025

It was s easy experience Ava the sales person was knowledgeable and helped me alot More

by paulerrera2
Recommend Dealer
Yes
Employees Worked With
Ava
Jul 30, 2025 -

Phil Fitts Ford responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Safe travels!

July 02, 2025

The work they did was excellent! ! When they were done my truck looked like brand new!! More

by SHERLENN50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Phil Fitts Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

July 02, 2025

They went above and beyond to help me with the right price and vehicle..thanks More

by redrox711
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ava
Jul 02, 2025 -

Phil Fitts Ford responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

1
...