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Phil Fitts Ford

New Castle, PA

Overview
Employees
Reviews
Vehicles
4.8
1,296 Reviews
Phil Fitts Ford in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,296 reviews

June 06, 2024

Lucas was very knowledgeable about vehicles friendly and helpful spent a lot of time explaining features of new ranger thanks More

by andyjohn1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Lord
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Jun 06, 2024 -

Phil Fitts Ford responded

Andy, It's great to hear that Lucas was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

June 05, 2024

From order placement of my f150 to delivery and now a routine service visit. I must say this dealer got it right everyone I have encountered is happy smiling and friendly. You can tell the ownership valu More

by randyle726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius Carter
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Jun 06, 2024 -

Phil Fitts Ford responded

Thank you for the kind words for our team! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you from the Phil Fitts Family

June 04, 2024

Everyone is professional and courteous. Service always takes care of my vehicle. The sales staff is top notch. Management is aces. More

by KELLIOTT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Carter
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Jun 04, 2024 -

Phil Fitts Ford responded

Kelli, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

June 03, 2024

My wife and I were very pleased with our experience at your dealership. Our sales guy, general manager, finance person, were all excellent! More

by falcon4155
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Duncan
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Jun 03, 2024 -

Phil Fitts Ford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Phil Fitts Ford & Lincoln are glad to have you as a customer. Thank you from the Phil Fitts Family

June 01, 2024

Great from beginning to end! ! Would highly recommend for all Ford needs!! Kenny and Luke are the best! More

by IFLYMDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny in Service, Luke Lord
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Jun 03, 2024 -

Phil Fitts Ford responded

Hi, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 28, 2024

Good local dealer for american made fords with good service department. Good salesman and office . More

by thomaspw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rod Franzi
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May 29, 2024 -

Phil Fitts Ford responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

May 27, 2024

Kenny Carter got me right in on time. Fast service. Fantastic staff. Drooled on the new cars and trucks. Great techs in service. More

by Jrude4732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter , Dan Duncan
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May 29, 2024 -

Phil Fitts Ford responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

May 25, 2024

Dan was very much a pleasure to work with. Knowledgable about the cars and the process and concise to move you through the process at whatever pace you choose. Kenny, as always, is a rock More

by David
Recommend Dealer
Yes
Employees Worked With
Kenny Carter, Dan Duncan
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May 29, 2024 -

Phil Fitts Ford responded

Hi David, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please don't hesitate to reach out if there's anything additional we can do for you.

May 21, 2024

Dan Duncan our salesman was exceptional! Very knowledgeable and made the experience very easy .. loved working with him More

by mstepuk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Duncan
Report | Print
May 21, 2024 -

Phil Fitts Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

May 20, 2024

Always have excellent experiences at Phill Fitts Ford. From sales Albee Mangino as well as Kenny Carter in Service. The staff is incredibly knowledgeable and went above and beyond to ensure I found the More

by gkdmst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Carter
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May 20, 2024 -

Phil Fitts Ford responded

Thank you so much for your kind words for Kenny and Albee, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

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