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Phil Fitts Ford
New Castle, PA
1,291 Reviews
Phil Fitts Ford in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford for all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,291 reviews
March 07, 2024
I had an appointment at 8 am for an oil change and coolant flush. Snice my wife and I had several appointments in town, she picked me up so we could go to our appointments. When our appointments wer coolant flush. Snice my wife and I had several appointments in town, she picked me up so we could go to our appointments. When our appointments were over, my wife dropped me off a few minutes after 3 pm and I still had to wait until 4 pm for the service on my truck to be finished. In addition to this, my truck has been washed twice in the nearly 2 years and 60,000 miles since I purchased my truck from Phil Fitts Ford. I continue to not understand why simple service takes so long whether I wait at the dealership or drop it off. My time is worth something and I am finding it difficult to justify 2-3 hours for The Works when I have an appointment. More
by mkguntown
Verified CustomerEmployees Worked With
Service Dep
March 06, 2024
Rodney Franzi was great. .He made the sale very easy...he really worked with us... .He made the sale very easy...he really worked with us... More
by 610buzzman
March 06, 2024
The service I had completed was done promptly and professionally. They did a very good job! professionally. They did a very good job! More
by STOYERS
Employees Worked With
March 01, 2024
Repair work was excellent. Kenny stepped me through and kept me in touch during the entire process. Thanks, Kenny. Kenny stepped me through and kept me in touch during the entire process. Thanks, Kenny. More
by medure.amusements
February 27, 2024
This is my 3rd purchase from Albee and Phil Fitts Ford. Always smooth and transparent! Excellent communication and easy to work with! Always smooth and transparent! Excellent communication and easy to work with! More
by KRISTEN16
February 24, 2024
They are Easy to deal with. They Answered all my questions and concerns timely. And followed up They Answered all my questions and concerns timely. And followed up More
by smbsw13
February 20, 2024
This is my second truck from Phil Fitts Ford. This one is brand new. Dan D the salesman was fantastic to deal with. I’ll be buying all my vehicles from Phil Fitts Ford. Great owner all the way do This one is brand new. Dan D the salesman was fantastic to deal with. I’ll be buying all my vehicles from Phil Fitts Ford. Great owner all the way down to technicians. Office staff included. Thank you! More
by Jrude4732
Employees Worked With
Other Employees :
Kate Elliott, Dan Duncan
February 08, 2024
It was GREAT dealing with Salman Darious Carter. His service and attention to our need was IMPECKABLE. I would send and friend or family member and recommend him to them. His service and attention to our need was IMPECKABLE. I would send and friend or family member and recommend him to them. More
by godsg
Employees Worked With
Darius Carter, Luke Lord
February 01, 2024
Excellent customer service. They entire process of buying a car took less than two hours. I felt heard and respected. They entire process of buying a car took less than two hours. I felt heard and respected. More
by Crowley531
Employees Worked With
