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Phil Fitts Ford

New Castle, PA

4.8
1,302 Reviews
Call Dealership (724) 658-3521
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3250 Wilmington Road

New Castle, PA

16105

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1,302 Reviews of Phil Fitts Ford

May 22, 2025

This was one of the best experiences I’ve ever had. Not only was I guided through every step but also treated as if family. More

by pricegipe85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman, Albee Mangino, Mike Hietsch, Brian Grantham, Brian Hietsch, Tony Oliva, Greg Knauf, Michael Broderick
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May 23, 2025 -

Phil Fitts Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

May 17, 2025

Great dealership,awesome service. Everything went smooth with the financing your team rocks... If anyone needs a new or used car......please see CALLIE WHITING!!!!! More

by normannaplen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Callie whiting
Report | Print
May 17, 2025 -

Phil Fitts Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

May 15, 2025

Service department is friendly and courteous. A part had to be ordered and when the part arrived, my Bronco was serviced that same day. More

by Buckin Bronco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny—excellent
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May 15, 2025 -

Phil Fitts Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Thank you from the Phil Fitts Family

April 25, 2025

Albee was a fantastic person to work with! He made the process simple & quick. He worked with me on a vehicle that I wanted & assisted with my trade More

by jaford_00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino, Brian Grantham
Report | Print
Apr 25, 2025 -

Phil Fitts Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

April 12, 2025

Kenny is always helpful and kind! He is always accommodating with the scheduling. It was a bit of a wait to complete the service this time but typically the service is quick and easy. More

by DEANNA.FRABOTTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
Report | Print
Apr 13, 2025 -

Phil Fitts Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you from the Phil Fitts Family

April 11, 2025

Great service as always! Professional, courteous, informative, and great to work with. Found the truck I wanted. More

by Jeff S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Grantham, Tony Oliva, Greg Knauf
Report | Print
Apr 11, 2025 -

Phil Fitts Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

April 02, 2025

Body Shop extremely friendly and helpful. The repairs were completed on time and no problems More

by PERKINS2867
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juley, Tony Oliva
Report | Print
Apr 02, 2025 -

Phil Fitts Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

March 25, 2025

If your looking to buy a new Ford, no reason to look anywhere than Phi Fitts Ford!!! More

by FLYNCH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino, Brian Grantham
Report | Print
Mar 25, 2025 -

Phil Fitts Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

March 22, 2025

The service dept is always very friendly and helpful and Rob took care of me fast More

by bakersecret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob in service dept
Report | Print
Mar 25, 2025 -

Phil Fitts Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you from the Phil Fitts Family

March 18, 2025

What a gem to have dealt with Robert. He went above and beyond, spending time to listen to my needs and help me locate the F-150 I wanted! I never felt I was being forced or pushed into More

by bobdawg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bailey, Eric Altman, Brian Grantham, Brian Hietsch
Report | Print
Mar 18, 2025 -

Phil Fitts Ford responded

Bob, Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. Robert and our team appreciate your business and hope to see you again soon! Congratulations on your F-150! Thank you from the Phil Fitts Family

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