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Phil Fitts Ford

New Castle, PA

4.8
1,302 Reviews
Call Dealership (724) 658-3521
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3250 Wilmington Road

New Castle, PA

16105

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1,302 Reviews of Phil Fitts Ford

March 17, 2025

Very good, Shane did a fine job. Had the truck cleaned and inspected fo pickup the next day. More

by tightline
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Roper
Report | Print
Mar 17, 2025 -

Phil Fitts Ford responded

It's fantastic to hear that Shane provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

March 12, 2025

It was a pleasure having Ava assist us in the purchase of our new vehicle. It is rare that anyone is able to describe an auto purchase as a delight! Karl and Terry Hart More

by kfhart
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ava Brocious
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Mar 12, 2025 -

Phil Fitts Ford responded

Here at Phil Fitts Ford & Lincoln, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Ava, and it was a pleasure having you at the dealership. We appreciate your review! Thank you from the Phil Fitts Family

March 02, 2025

The dealership was top notch and so was the salesman Albee. I traveled a distance but it was well worth it. More

by slthomas824
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
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Mar 03, 2025 -

Phil Fitts Ford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Phil Fitts Ford & Lincoln are glad to have you as a customer. Thank you from the Phil Fitts Family

February 24, 2025

Fast professional service by professional employees. Very easy to get my service appointment. I was well informed of everything that was going on during my appointment. More

by JUNGLE66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
Report | Print
Feb 24, 2025 -

Phil Fitts Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Thank you from the Phil Fitts Family

February 20, 2025

Quality work with the customer in mind. Willing to take the time to do the job properly. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula , Tony Oliva
Report | Print
Feb 20, 2025 -

Phil Fitts Ford responded

It has been a pleasure serving you, Jeff. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

February 19, 2025

Shane was great to deal with along with Brian. Everything went smoothly with my purchase. Great people to deal with. More

by kielarw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane, Brian Hietsch
Report | Print
Feb 19, 2025 -

Phil Fitts Ford responded

Thanks for sharing about your experience with Phil Fitts Ford & Lincoln. Shane, Brian, and our team appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

February 16, 2025

Phil Fitts is the Best. They treat me good. Tony and Paula in Collision, Ken, Rob, and Jim in service are the Best. I have no complaints. I recommend people who are looking More

by dlbooth51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman, Albee Mangino, Tony Oliva
Report | Print
Feb 17, 2025 -

Phil Fitts Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

February 11, 2025

Outstanding work and wonderful people to work with, as usual. Sat and talked with Albee and Mr. Fitts. More

by VBCOACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
Report | Print
Feb 11, 2025 -

Phil Fitts Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Albee and the team met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

February 10, 2025

Robert Bailey was very attentive, accommodating and caring. Good overall experience! I love the used Colorado I purchased there. The rest of the staff I dealt with were very friendly and helpful also. More

by Cherri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bailey
Report | Print
Feb 11, 2025 -

Phil Fitts Ford responded

Cherri, Thanks for your feedback on your recent visit to Phil Fitts Ford & Lincoln. It's great to hear that Robert was able to assist you and that you had such a positive experience. Thank you from the Phil Fitts Family

Feb 13, 2025 -

Phil Fitts Ford responded

Hi Cherri, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

February 09, 2025

These guys are the best. Helped me out many times. I bought my last three cars there and will go there again when I need another. More

by JOURNEY16US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny,Jim and Rob in the service department., Albee Mangino
Report | Print
Feb 09, 2025 -

Phil Fitts Ford responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

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