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Phil Fitts Ford - Service Center

New Castle, PA

4.8
560 Reviews

560 Reviews of Phil Fitts Ford - Service Center

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August 16, 2025

Very professional service ! Had an appointment scheduled and it was on time ! Will highly recommend them ! More

by Joe fazio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2025 -

Phil Fitts Ford responded

Thanks for sharing about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

August 11, 2025

One two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen More

by Westpenn22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Phil Fitts Ford responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

August 08, 2025

Excellent service and great customer care. Everyone.very accommodating and friendly. I would recommend to anyone to try this service. More

by Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darius Carter, Rod Franzi, Luke Lord, Michael Broderick, Dan Duncan
Aug 08, 2025 -

Phil Fitts Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phil Fitts Ford & Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else. Thank you from the Phil Fitts Family

August 06, 2025

Nice staff. Great service. Kenny in service is great. Always work with my schedule and meet my needs. More

by CAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 06, 2025 -

Phil Fitts Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

July 02, 2025

The work they did was excellent! ! When they were done my truck looked like brand new!! More

by SHERLENN50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Phil Fitts Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

July 02, 2025

They went above and beyond to help me with the right price and vehicle..thanks More

by redrox711
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ava
Jul 02, 2025 -

Phil Fitts Ford responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

June 30, 2025

Kenny from service , is great to deal with as usual . Very professional and polite . My truck had the works and a recall done . I’m pleased with the job done . One thing I would change is the waiting roo More

by jenorr7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny
Jun 30, 2025 -

Phil Fitts Ford responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

June 29, 2025

Great Ford dealership, always friendly. Tony was easy to work with and took great care of my vehicle. More

by B1978K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2025 -

Phil Fitts Ford responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

May 15, 2025

Service department is friendly and courteous. A part had to be ordered and when the part arrived, my Bronco was serviced that same day. More

by Buckin Bronco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny—excellent
May 15, 2025 -

Phil Fitts Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Thank you from the Phil Fitts Family

April 12, 2025

Kenny is always helpful and kind! He is always accommodating with the scheduling. It was a bit of a wait to complete the service this time but typically the service is quick and easy. More

by DEANNA.FRABOTTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
Apr 13, 2025 -

Phil Fitts Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you from the Phil Fitts Family

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