Phil Long Ford of Chapel Hills

Unhelpful and rude at times. Salesman had no clue. Finance guy just straight up awful. Salesman had no clue. Finance guy just straight up awful. More

Want a smooth buying and service experience…. Avoid this place at all costs. A few months ago, my wife had a 2025 Explorer (purchased elsewhere) with serious electrical issues—ABS failures and Avoid this place at all costs. A few months ago, my wife had a 2025 Explorer (purchased elsewhere) with serious electrical issues—ABS failures and all warning lights going off. Phil Long Ford couldn’t diagnose it after a tow. Concerned for safety, we traded it in. If you bought a grey 2025 Explorer from them around November, you may want to have it checked. We then purchased a used 2025 Mach-E. Immediately, we found major issues: the passenger door wouldn’t stay closed, it wouldn’t charge despite being promised it was ready, and a speaker was blown. To their credit, we used their return policy and swapped vehicles. We ended up with another 2025 Explorer and purchased additional packages (warranty, maintenance, etc.). From there, things got worse. It took nearly two months to finalize the car swap paperwork, leaving an extra loan open the entire time. Then, three months later, they claimed I owed them $2,000—an amount that changed multiple times and was never clearly explained. When I asked for everything in writing so I could have an attorney review it, they stopped responding entirely. Finally, during the first service visit, they found a mouse nest in the cabin filter. The service advisor assured me they had “taken care of everything.” (See photo) In reality, they only replaced the filter and left the nest—so when I turned on the fan, debris blew straight into the cabin and into my face. This is a garage-kept vehicle, and we’ve never had any signs of mice. This has been one of the most frustrating dealership experiences I’ve had. Don’t go here, from bad vehicles, finance shake downs, and a terrible service department, this place should be closed. Long time Ford customer is gone because of this place. I left the employee names out intentionally because it is clearly an organization wide leadership problem at this place. More

Tommy was very kind, patient, knowledgeable, and not pushy which made my experience of choosing a new car very comfortable. pushy which made my experience of choosing a new car very comfortable. More

Lawrence was amazing from texting vehicle options before we even arrived at the dealership, to his quick text responses, and friendly personality showing vehicles. He went above and beyond to make sure we we even arrived at the dealership, to his quick text responses, and friendly personality showing vehicles. He went above and beyond to make sure we found the perfect car for our daughter, to valuing our time. He had us in and out from agreeing to price to signing papers in an hour. We will highly recommend him to anyone and will definitely ask for him the next time we are shopping for a vehicle. More

Lane DumCum, is the most thoughtful in taking care of my individual interests in purchasing a vehicle. He navigates through helping and deciding a vehicle the experience was quick, and simple. He multitask individual interests in purchasing a vehicle. He navigates through helping and deciding a vehicle the experience was quick, and simple. He multitasked so much. He’s so well-versed at his job that he literally can put you in a vehicle and you’d be very very happy knowing your needs are meet. Thank you, Phil Long Ford of Chapel Hill team, most importantly, Lane DumCum, I will definitely be back and purchasing a car for my son. Thank you More

Everyone was friendly and helpful, it took a bit longer than I expected but that wasn’t anyone’s fault in particular. than I expected but that wasn’t anyone’s fault in particular. More

We showed up after work and an hour before the dealership closed and Lawrence helped us out and even stayed late. He was very knowledgeable, helpful, and really pleasant to work with. Definitely would work w closed and Lawrence helped us out and even stayed late. He was very knowledgeable, helpful, and really pleasant to work with. Definitely would work with him again in the future. More

Lawrence was extremely helpful and attentive. He spent literally all day selling me a car. He never raised an eyebrow when “I wanted to drive just one more”. I’ve owned over 40 vehicles on my li He spent literally all day selling me a car. He never raised an eyebrow when “I wanted to drive just one more”. I’ve owned over 40 vehicles on my lifetime and I have to say Lawrence is one of the best salesman I’ve ever had. I highly recommend him and Phil Long Ford at Chapel Hills. More

They were easy to work with. Willing to stay late and get us the car we were wanting! Great service! Willing to stay late and get us the car we were wanting! Great service! More

Our sales person Lawrence did an amazing job of helping us with the purchase of our vehicle. He did everything possible to make our experience pleasant. He was kind, personable, and very professional in ha us with the purchase of our vehicle. He did everything possible to make our experience pleasant. He was kind, personable, and very professional in handling our transactions without making us feel overwhelmed or pressured into making decisions we might regret. We were glad to have met Lawrence, and will definitely consider him and Phil Long Ford for our future purchases. More