Phil Long Ford of Chapel Hills

Do not bring your car here for service. They damaged my turbo charger after causing a huge vacuum leak and will not own up to it. I wound up with a $4,000 fix and they won’t admit they were They damaged my turbo charger after causing a huge vacuum leak and will not own up to it. I wound up with a $4,000 fix and they won’t admit they were at fault. I now have to bring them to court if I want them to end up taking fault for their actions. They didn’t bolt a throttle body on tight enough (which didn’t even need to be replaced) and it ended up partially falling off while driving, creating a huge vacuum leak. Plenty of evidence online to show they are at fault. They fail to acknowledge their error and keep saying it’s just a coincidence. Do not bring your car here if you don’t want to end up dealing with people who won’t own up to mistakes. Stay away. More

Awesome dealership, great selection and unmatched professionalism within. Will make sure to recommend to family and friends for their future purchase. Thank you for all your help! professionalism within. Will make sure to recommend to family and friends for their future purchase. Thank you for all your help! More

We were looking for a specific niche vehicle and had done a lot of research before visiting Phil Long Ford. Leo was friendly, honest, and never tried to fake it if he didn’t know something. His Manager, Dary a lot of research before visiting Phil Long Ford. Leo was friendly, honest, and never tried to fake it if he didn’t know something. His Manager, Daryl, was also wonderful as was Justin in finance. Never felt pressured or coerced, which would have definitely pushed us in a different direction! Love our new truck! Thanks for helping us get it :-) More

Corey Wayman was very professional and helpful to work with during my online purchase experience. Thank you! with during my online purchase experience. Thank you! More

Avery was an absolute life saver, as was his manager David Bales. I didn't get the offer I was looking for from the first dealership I saw, and he went above and beyond making it easy to get my vehicle David Bales. I didn't get the offer I was looking for from the first dealership I saw, and he went above and beyond making it easy to get my vehicle sold. Love these guys More

Really appreciated the service and their patience through the process to both lease a vehicle and sell a vehicle. It was the best experience I have had at a dealership! the process to both lease a vehicle and sell a vehicle. It was the best experience I have had at a dealership! More

Brandon is a very hard worker and has left me with a great experience. Thank you! great experience. Thank you! More

Respectful. Professional. Innovative. Customer-oriented. This is Phil Long Ford of Chapel Hills. Our positive experience began with Avery, who got my contact inf Professional. Innovative. Customer-oriented. This is Phil Long Ford of Chapel Hills. Our positive experience began with Avery, who got my contact info from something I filled out online as I was starting to look for a vehicle. He contacted me to offer his services, but he wasn't pushy. He provided me with options but didn't hound me and didn't try to coerce me into something I couldn't afford. In fact, he completely respected my max price range. The experience only got better. The car I had my eye on (the one we ended up purchasing) was in Glenwood Springs. Avery found a comparable vehicle at Chapel Hills for me to test drive, and he let me take my time thinking about whether it was really the type I wanted. I was looking for a few particular features, and Avery and his manager found a way to work those features into the deal. When they brought the car in from Glenwood Springs I was impressed with how clean ot was, but the staff at Chapel Hills went on to exceed my expectations by detailing the vehicle again after I decided to buy it! When we came back to pick up the car, it looked brand new! But wait, it gets better! The finance guy, Eric, wasn't pushy either. He offered additional warranties, which are probably a really good deal for some people, but we had to decline as the vehicle was already at our max cost. Again, there was no problem. No high pressure sales talk, no guilt trip, no dire warnings, just a respectful smile and a handshake. So, the sales department. Is top-notch, but what about the service department? Every bit as good as sales. We had a tow hitch installed, and Ryan and her team did an outstanding job! I'm a stickler for details, and I looked it over for minor imperfections after the job was done, but I couldn't find any. The rear bumper had to be cut to accommodate the hitch, and the final result looked like the bumper had been manufactured to work with a hitch--not even a burr along the cut edges! Customer service was polite, attentive, and kept me well informed. The next time I need a vehicle, Phil Long Ford of Chapel Hills will be my first stop, and I won't be surprised if it's my only stop! Can't recommend them highly enough! More

Brandon is a great salesperson! He was thorough and detailed oriented. I would definitely come back to see him again! He was thorough and detailed oriented. I would definitely come back to see him again! More

Brandon is very professional, and maintained contact throughout the whole process. I will be sending all my friends and family to him in the future! throughout the whole process. I will be sending all my friends and family to him in the future! More