Phil Long Ford of Chapel Hills - Service Center

Aside from the fact that my brand new vehicle had a physically damaged interior upon delivery, this is more about the service department, as my buying experience was excellent. There is a widesp physically damaged interior upon delivery, this is more about the service department, as my buying experience was excellent. There is a widespread design flaw of the fuel gauges on the newer generations of Ford vehicles. I learned this from a Technician at this dealership, who informed me that incorrect gauge readings are normal and he verified it by driving another vehicle of the same year/model as mine and witnessing the same thing. However, the technician was somewhat contradictory, as he tried to get me to believe that what I exclusively verified for an entire month was automatically nullified because he saw something different over the course of a few minutes. I was consistently pushed to leave my very expensive, brand new car at their service department over the weekend, where it would sit in their parking lot for days having nothing of any value done with it because they're closed the rest of the weekend, leaving me without a car for absolutely no reason. When I expressed my disapproval of the absurdities described in the above paragraphs in an elevated manner (elevated, not yelling), the service advisor said, "Not in front of the customers..." So apparently I was not viewed as a customer after spending over $20,000 at their dealership. It appears it's business as usual at American car dealerships: deny problems exists and pretend the customers are wrong. Dishonesty and passive laziness prevail. More

Flat out liars and cheats. Do not live up to their promises. Will tell you anything to get your business and then back out of a deal previously made. Do not trust anything they tell you and do not dea promises. Will tell you anything to get your business and then back out of a deal previously made. Do not trust anything they tell you and do not deal with them over the internet because you cannot trust a word of anything they tell you to get you into their dealership. Absolutely the worst customer service of any car dealer I have ever seen. More